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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 client care solutions


NextGen Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality
Software technologies can provide a single point of entry for prospects and health plan providers to educate new or renewing prospects on the full value of each

client care solutions  increased premiums does a client correlate with your brand). The reporting expressed here runs against all individuals interacted with to-date or speciied segments of the individuals as deined by your speciied criteria (e.g. all males, all people with certain needs/preferences, or all people in a given zip code). Segmentations can be combined for a look at more complex sub-segments of the full prospect pool. The system can report within speciied time windows to allow analysis of more recent or broader

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » client care solutions

Comprehensive Operation Support Systems and Customer Care Solution


Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.

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Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care


Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its Complete Care program. Complete Care is possibly the most comprehensive approach for small and midsize manufacturers to obtain needed business enterprise applications, backed by professional services and a long-term commitment to the customer's success. However, Fourth Shift’s future is not without significant challenges.

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Challenges for an Expanding Supply Chain Solutions Vendor


Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide industries, it does have to face up to a variety of challenges, some of which are of its own making.

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Mid-Market Strategy: International Enterprise Solutions


Adonix marks its strategy with two catchwords: "growth" and "independence". It has carefully assessed and added acquisitions to broaden Adonix X3 suite's functional scope, licenses and services; and continues nurture internal development with its own resources.

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Acceo Solutions


Providing business, accounting, and banking solutions and SaaS and cloud computing, Acceo Solutions also offers a selection of specialized consulting services ranging from strategic support to IT management and infrastructure. The company's services include payment solutions, customized development, and full integration of its own and business partners' ERP solutions.

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CRM Solutions Buyer's Guide


CRM solutions provide organizations with important customer information and tools, and are particularly useful in enforcing levels of quality and specific procedures in a uniform manner. This white paper gives an overview of important things to consider when selecting a CRM solution, including summaries of on-premise and hosted solutions, a comparison of CRM types and solutions by company size, and different CRM solution features.

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Watermark Solutions, LLC


Headquartered in Houston, TX, Watermark Solutions has provided Infor solutions to customers throughout the Southern and Southeastern Regions of the U.S. since the mid-1980’s. As a leading provider of business software and services, Watermark Solutions offers Enterprise solutions that address the essential challenges faced by manufacturers and distributors in key areas such as Enterprise Resource Planning, Enterprise Asset Management, Supply Chain Management, Customer Relationship Management, Performance Management, Hosting Services and much more. These software solutions are built around the business processes of manufacturing - from design, planning and production, to sales, delivery and after-market service and support.

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Wireless Solutions


Wireless Mobile Solutions

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Introducing Packaged Solutions: Why Enterprise Software Customers Should Understand and Consider Packaged Solutions


Information technology (IT) projects tend to run late, over-budget, or do not meet planned goals. Implementation risk is a critical factor. Packaged solutions modularize the implementation process into smaller, well-defined units that are easier to manage and less expensive to deploy than traditional methods. This white paper discusses why enterprise software customers should consider packaged solutions.

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Specialized Solutions


Located in Nasr City, Cario (Egypt), Specialized Solutions was established in 2002. It is a Microsoft Certified Partner and develops and customizes CRM, production control, and inventory, solutions. Specialized Solutions also offers training and consulting services.

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