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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 client communication


Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start
In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication

client communication  architecture shifted from GUI clients to browser-based interfaces accessible over the Web. This provided users with a new way to access modeling tools, but was really nothing more than a new UI on top of the same back-office modeling technology Reduced support requirements. Next-generation configuration solutions make it possible to reduce spending on IT resources and maintenance, freeing up funds for strategic investments that can drive revenue and margins. Most companies spend too much maintaining

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Picture Archiving Communication Systems (PACS) for the Health Care Industry

PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinicians.  

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iCAST and Tribal Voice to AOL: “The Block Party is Getting Old”


AOL has always, and will continue to block disparate Instant Messaging systems from interacting with its 50 Million plus IM user base due to a potential negative financial impact.

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Service Delivery Innovation: Creating Client Value and Enhancing Profitability


The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself. But how do you change your service delivery methods to keep existing clients and entice new ones? A networked organization is one of six characteristics of successful service delivery innovation. Find out how you can put them into practice and attain the benefits.

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Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights


Business management solution users spend most of their time “heads down” in the business application, but they also need to use communication and desktop productivity tools. Thus, business solutions need familiar, easy-to-learn user interfaces. They need to be “process-centric” and role-based. And they need to provide a bridge between the worlds of structured business applications and unstructured desktop productivity software.

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How to Reduce Business Risk through Secure User Access for SAP


Unencrypted communication between users’ workstations and the backend SAP servers is a significant vulnerability to your SAP environment. This can put the confidential data inside your SAP systems and your entire business activity at risk—and have a negative impact on your customers. Find out how to reduce business risks and improve audit results through encrypted communication and two-factor user authentication for SAP.

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Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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Konect Product Brief: Simplify VDI and RDS Private Clouds for SMBs


Konect Elite creates and manages both server VMs and client VMs, and delivers client VDI desktops to users as a service. Konect also leverages Microsoft’s RDS to deliver session-based desktops, applications, workstations, and files/folders to users anywhere, anytime, on virtually any device. Konect mixes desktop virtualization, VDI, and RDS all together, further simplifying the daily management of the various resources, users, and devices that a business has.

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Flexible Solutions with Microsoft Dynamics AX Application Object Server Technology


The client/server trend in multi-tiered computing has been made possible because of reductions in the cost of hardware and software components, as well as the availability of high-performance database engines. The utility of this technology is reflected in the Microsoft Dynamics AX application. Its three-tier client/server technology provides a solution that can be accessed through networks, even with limited bandwidth.

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Visual Impact-The Emerging Face of Business Collaboration


Effective communication uses many senses, but visual communication provides huge amounts of information, and can convey all sorts of meanings. Face to face, we can rely on visual cues; however, the amount of information transmitted via distant communication is limited by cost and complexity. And when the costs of transportation rise, broader use of remote visual communications becomes increasingly practical.

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Fusion Consulting


Fusion Consulting provides operational management consulting services. Established in 2007, its client base primarily consists of tier-one corporations and agencies.

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Unified Communications: The Layman’s Guide


The hodgepodge of communication modes, applications, and devices can make it challenging for people to connect properly. Unified communications (UC) attempts to tackle this challenge by letting companies manage voice mail, faxes, email, and video from a single inbox using a single set of management controls. Disparate communication systems are linked together, allowing users to interact independent of device or media.

In "Unified Communications: The Layman's Guide," contributing Ziff Davis analyst Cindy Waxer breaks down UC by defining it and explaining how it works; indicates the return on investment (ROI) as well as the UC challenges in an organization; and suggest some questions that IT leaders need to ask before deployment.

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