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Documents related to » client relationship


Customer Relationship Malpractice » The TEC Blog
from the human to client. Manivannan Shan on 17 June, 2010 at 2:42 am # This is the problem with large organizations when they outsource part of a process. The controls are loosly defined without envisioning all possible scenarios. In this case a proper business case with all possible scenarios should be tested before launching the process. Gabriel Gheorghiu on 17 June, 2010 at 12:30 pm # @neo In my opinion, it is important to have a dialog with your customers, no matter how you do it. @Manivannan

CLIENT RELATIONSHIP: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

CLIENT RELATIONSHIP: Customer Relationship Analysis Firm Extends Reach Customer Relationship Analysis Firm Extends Reach D. Geller - September 22, 2000 Read Comments D. Geller - September 22, 2000 Event Summary thinkAnalytics began life as a specialist using artificial intelligence to compress relational databases and for data mining. They became skilled at working with masses of data and embedding data analysis into traditional applications. Purchased by Gentia Software, an OLAP (On-Line Analytical Processing) specialist, in
9/22/2000

Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

CLIENT RELATIONSHIP: request and guiding the client and IT to a knowledge-based solution selection. As the consultant asked more questions about the tax issue and the algorithms, the mantra of 500 percent ROI came frequently. The consultant left the meeting with a clear set of requirements (for the wrong solution). The financial analyst took immediate steps to emphasize the fact that the company was losing money while IT action was slow. The consultant made a connection between this analyst s solution and a similar situatio
1/17/2001

EXE and i2 Advance Relationship
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

CLIENT RELATIONSHIP: joint implementations and save clients money. Of course, the savings in integration resources may not bode well for consulting partners like Andersen Consulting and PricewaterhouseCoopers, but projects usually entail more than enough complexity to go around. User Recommendations Users with dynamic inventories who need to improve accuracy in order commit dates will benefit from a joint i2-EXE solution, with or without a standard interface. Without a real-time link between the warehouse and customer
9/20/2000

The Best ACT! Is Still to Come
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.

CLIENT RELATIONSHIP: development of a web client version is, however, only due at the beginning of next year. Opportunity management improvements include features such as new templates that follow sales stages accurately, along with a completely new quote generation functionality that together move ACT! out of the arena of solely contact management and into the world of sales force automation. Strategy and User Recommendations The new features and improved functionalities give the solution a chance to cover a greater area of
8/31/2004

CDC Software Wins at the Pivotal Auction. Now What?Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some decisive moves is now, given that competitive pressures will not go away, but rather will intensify.

CLIENT RELATIONSHIP: CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary P.J. Jakovljevic - February 6, 2004 Read Comments Event Summary What had initially looked like the CRM (customer relationship management) market s version of the Oracle-PeopleSoft takeover saga in the ERP (enterprise resource planning) market, seems to have recently had a closure with relatively graceful winners and losers, despite an inevitable slight
2/6/2004

Comparing On Demand Customer Relationship Management Service Alternatives
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated with functions and features that are not part of core CRM functionality.

CLIENT RELATIONSHIP: Comparing On Demand Customer Relationship Management Service Alternatives Comparing On Demand Customer Relationship Management Service Alternatives Jim Berkowitz - December 5, 2005 Read Comments CRM Evaluation Considerations In a recent Forrester Research report, it was noted that while functions and features are important in selecting customer relationship management (CRM) software, they are not the be-all and end-all deciding factor. It was also noted that when organizations looked back in terms of
12/5/2005

Announcing TEC s Customer Relationship Management Buyer s Guide: Innovations in CRM » The TEC Blog
Announcing TEC s Customer Relationship Management Buyer s Guide: Innovations in CRM » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software

CLIENT RELATIONSHIP: buyer’s guide, cloud CRM, CRM, customer relationship management, customer success stories, innovation, IT Directory, mobile CRM, social crm, Software Evaluation, thought leadership, VARs, vendor directory, vendors, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
22-11-2011

Onyx/Pivotal Rivalry Through Thin Rather Than Thick
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic downturn and the standstill in IT spending have hit each company at a time when it was ramping up product development and business expansion.

CLIENT RELATIONSHIP: software download on the client side). Further, both vendors have (arguably) equally broad sets of operational functionality such as the Pivotal CRM software suite. This suite includes an application platform and capabilities in marketing, sales, service, contact centers, partner management, and interactive selling. Onyx, by and large, covers similar bases. The vendors are comparable on the architecture side too, but so far, few customers have migrated to Pivotal s latest web architecture, version 5.0,
2/5/2004

Elevating Your Procurement Organization from Knee-jerk Reactions to Predictive Analytics
For most companies, chief procurement officers (CPOs) need to maximize savings, focus on sustainability, manage supplier performance, and minimize supplier risk to ensure supply chain continuity. To do all this, CPOs are turning to procurement analytics—to identify areas of low performance, optimize procurement functions, and reduce costs. Know a four-step process to help you deploy and configure a procurement analytics program.

CLIENT RELATIONSHIP: business relationship management,   client relationship management,   relationship management skills,   consumer relationship management Source: SAP Learn more about SAP Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your
7/4/2012 5:11:00 PM

Customer Relationship Management StrategiesPart Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

CLIENT RELATIONSHIP: is not your largest client so that any negative impact will not affect your bottom line materially. Customer participants must not let their special agendas override the overall goals of the organization. When involving your customers, be prudent and realistic. Avoid selecting customers who are negative about the company or have a bias against technology. Just as importantly, do not project pessimism. Be cautious not to present your company in a negative context. Documenting the Review Processes To
2/15/2005


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