Documents » clientele 8.5.
Abstract: Companies are going global because the risk of not doing so greatly outweighs the comfort that staying domestic brings. According to a World Trade Organization (WTO) report issued in October 2004, 'Despite the rise in oil prices the volume of world trade is likely to grow by
8.5% in real terms by the end of 2004.' The liberalization of trade, the reduction of tariffs, the elimination of quotas, the continued rise in China as an industrial force, and the rise of outsourcing as a cost reduction opportunity, all create an environment that is full of opportunity and fraught with hazards. The ability to effectively manage global commerce will be a key strategic competitive differentiator. Global commerce management (GCM) is what is required by companies to win in this tougher, more competitive environment.
PubDate: 5/25/2005 10:37:00 AM
Abstract: When The Clientele Group of Epicor Software Corporation was faced with scalability and performance limits in their CRM software, they redesigned their application around the Microsoft® .NET Framework. A server architecture based on SQL Server™ 2000 and XML Web services removes their scalability limits, and supports multiple client applications. A smart client built with Windows® Forms gives customer support personnel a responsive application that is easy to deploy and update. A Web portal built with ASP.NET Web Forms gives authorized customers access to the same records as customer support sees internally. The new architecture can support 500 users on a single dual-CPU server, and offers many ways to scale up and out.
Abstract: When a company is selecting any piece of enterprise software, there is invariably someone assigned to 'look under the hood' and evaluate the application's architecture. While this is a critical step, many organizations do not have a clear understanding of how their short and long term application needs can be directly impacted by an underlying architecture. This white paper serves as the foundation for understanding how Clientele's next generation application architecture shatters traditional enterprise software boundaries.
Abstract: The company had been using a homegrown software system that was limited in functionality and flexibility and hindered productivity for users company-wide. Joyce McNemar, chief technology officer for MEDEX, formed a multi-departmental task force that, after eight months of detailed evaluation, chose Epicor’s Clientele CRM.NET software over two other vendors. 'Clientele offers MEDEX a very competitively-priced system that can be customized to our unique business requirements,' said McNemar.
Abstract: Last week, adult sites were informed that Amex would no longer serve their clientele in processing online transactions. However, in the information technology sector, when one technology obstacle gets in the way, smart entrepreneurs get creative.
Abstract: 'By itself, the Clientele support component was great; it had consistently done exactly what we wanted it to do over a significant period of time,' says Hooper. 'In choosing the new solution, we knew we needed to integrate it with our support group. Our support group was using a well-tested product that was essentially problem-free. We didn’t have to call Epicor’s support team frequently to help us fix issues, it ran well and we had a lot of confidence in the product.'
Abstract: Learn how Viewpoint Construction Software used Clientele to combine its different databases into one common customer database that is customized to fit the unique needs of the company.