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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

clinical trial service  Healthcare) focused on improving clinical efficiency at customer facilities, and these efforts helped customers save more than $50 million. In 2002 the company estimated 10,000 projects were initiated “At The Customer, For The Customer”. As part of this customer focus, GE established a very robust customer dashboard process to work with customers, identify issues and drive improvement plans. The customer dashboard process allowed GE to better understand the customer environment . Six Sigma continues Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » clinical trial service


Cloud Computing Forecast—50% Chance of 483s! 3 Things You Should Do To Weather the Storm
And unfortunately, many casual users do not understand the full impact of their actions in the new computing frontier called the cloud. For those in life

clinical trial service  FDA inspection of the clinical group’s trial data, the inspector noticed that part of the storage was procured using “Don’s Quick Storage” service. When the inspector, Karai, saw that the storage application clearly stated that the service was only for “non-GxP” data and was “not under any circumstances to be used for validated data storage,” she licked her chops. She always savored a good 483.      *GxP refers to good (anything) practice. Here, “anything” can be laboratory, Read More
A Portrait of the Enterprise Software User in the Pharmaceutical Industry
The pharmaceutical industry faces strict regulatory requirements in the approval of drugs for treatment of diseases. Software can help pharma successfully

clinical trial service  areas of research, development, clinical trial management, and health care information exchange. The explosion of data on next-generation drugs and biologics is making cloud-based computing an increasingly important aspect of research and development (R&D) in the pharmaceutical industry. As can be seen in Figure 5, the general acceptance of hosted software delivery models has remained relatively stable since 2009. Compared with other industries—for example, manufacturing, with a generally higher SaaS Read More
How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software
Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies

clinical trial service  as Siemens, Ipsos-Reid, Nestlé Clinical, Ericsson, HSBC, Singapore Airlines, Cathay Pacific, William Mercer, Hitachi Data Systems, and Bank of New York. About Maximizer Enterprise Maximizer Enterprise TM is an affordable and customizable customer relationship management (CRM) solution for small and medium-sized businesses that integrates sales and account management, marketing automation, customer service, and e-commerce software tools. Throughout the customer life cycle, Maximizer Enterprise enables Read More
Oracle Further Orchestrates Its SOA Forays Part One: Event Summary and Market Impact
Although its service-oriented architecture-based platform and enterprise solutions will not likely be

clinical trial service  graphical recipe designer, and clinical trails data management. Also, rather than traditionally delivering a horizontally broad, functional product, and relying on its technical savvy sales force to push applications on top of the Oracle database, application server, development environment, and middleware stack, Oracle is increasingly relying on industry experts within its applications' sales and pre-sales teams. As a result, in 2003 Oracle reorganized its various North American commercial sales force Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

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The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

clinical trial service  service management,service enterprise,customer service,profit center Read More
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

clinical trial service  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

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Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

clinical trial service  SaaS,software as a service,WebEx,Webcom,MCA Solutions,Ariba,ASP,application service provider,hosting Read More
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

clinical trial service  CRM,online,Epicor,self-service,clientele,customer Read More
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

clinical trial service  IFS Field Service Management,IFS,FSM,FSM software,FSM solution Read More
Avoid the Perils of Service Parts Planning in Supply Chain Management
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies using conventional

clinical trial service  supply chain management,SCM,enterprise asset management,EAM,replacement parts,original equipment manufacturers,OEM,maintenance repair and overhaul,MRO,service,aftermarket,inventory management,service and replacement parts delivery management,supply chain execution,SCE Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

clinical trial service  convert service calls sales,convert,service,calls,sales,service calls sales,convert calls sales,convert service sales,convert service calls. Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

clinical trial service  servigistics,service lifecycle management platform,service knowledge management suite,strategic service management,mark vigoroso,servigistics inc,servigistics careers,servigistics service parts management,servigistics.com Read More

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