Abstract: Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to …

Abstract: Modern online social networks are successful and popular, and have been since the mid-1990s. The question now before us is this: what is this phenomenon and where do we go from here? Find out how online social networking and the many related user trends can impact businesses, governments, and other organizations—including virtual organizations—with a detailed account of the types of social network users.

Abstract: Social networking sites offer recruiters a valuable opportunity to seek out, scout, and connect with applicants in ways that traditional channels can’t support. The key to success in this space is to develop a smart, targeted recruitment strategy that works with, not against, the fundamental principals of social networking. Get 5 tips to crafting a social networking recruitment strategy—so you can recruit the best talent.

Abstract: Web 2.0 and social networking tools and trends are having a huge impact on business today. But to realize the benefits of social networking, you need to understand the roles and expectations of your customers, and how to use those tools to position your company appropriately. Get tips on how to empower your customer engagement with Web 2.0 and customer relationship management (CRM) 2.0 social networking tools.

Abstract: With tight budgets and spending restrictions affecting education, there has been increased interest in using a tool that has achieved significant success in the business world—customer relationship management (CRM) for schools. This approach involves taking a 'customer-concentric' view to develop strategic plans. The key, however, is to take advantage of these capabilities without creating additional 'information technology' overhead.

Abstract: From small business to global enterprise, social media has taken the corporate world by storm, and it’s here to stay. So what is social media? And how do you decide where it fits in your online strategy? This white paper aims to offer users a social media “kit” which can help answer these questions.

Abstract: Is a total ban on workplace social networking a good idea? Companies should take more calculating points of view and look at how to turn the negative effects of social networking into positive effects. Employers can manage employee social networking to maximize the positives. The strategy combines employee education, well-thought-out acceptable use policies (AUPs), and—critically—effective Web filtering technology.

Abstract: Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

Abstract: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

Abstract: No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.

Abstract: There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to give up valuable information without them suspecting anything.

Abstract: Virtual worlds where customers can connect and share information are another channel through which marketers can improve the customer experience. Social networks can help you gain customer input on product and service development—and, of course, to reinforce brand messaging. Learn the four steps you can take to improve your customer experience by integrating online, off-line, and branding efforts via social networking.

Abstract: No doubt you’ve heard of such tongue-in-cheek expressions as 'Keep it simple, stupid!' and 'It’s the economy, stupid!' However, today, the appropriate mantra for those who belong to social networks should be, 'Virtual organize it, stupid!' Find out how you can apply the principles and best practices of virtual organization management to any level of organizational structure, in combination with social networking tools.

Abstract: Mortice Kern Systems (MKS), long known for their expertise in porting UNIX environments (for instance, a Korn Shell or a CGI script) to native Windows NT and Windows 2000, has expanded into the world of e-business. They have created a new wholly owned subsidiary called Vertical Sky, which is marketing a product called the Vertical Sky Evolution Management Solution™. The vendor believes that it will 'provide integrated management of code and content in an e-business'.

Abstract: Burdened by reporting and tax compliance issues with its legacy financials system, Duke Corporate Education (Duke CE) needed a replacement solution to support its structure of international subsidiaries, and address multicurrency operations and intercompany transactions. Learn how Technology Evaluation Centers (TEC) helped Duke CE accurately define its requirements, and develop a detailed and efficient project plan.

Abstract: Get predictive intelligence: identify future problems and prevent them from happening, and discover how you can head off it problems and free your...

Abstract: This article is part of the continuing education all software demonstrators need to ensure their fundamental skills remain sharp. It points out three common “crimes” made in demonstrations, how to recognize them, and suggests alternative approaches.

Abstract: A growing problem with rich multimedia electronic presentations is their increasing file size. Data files, in general, are larger, making it challenging to send them over the Internet. Most e-mail clients have limitations on attachment sizes, thus securely sending a one hundred megabyte PowerPoint presentation with embedded video over e-mail is nearly impossible. YouSendIt, however, offers solutions consisting of a free web service and the YouSendIt Enterprise Server. Both solutions offer comprehensive security options. The YouSendIt Enterprise Server is an enterprise level, complete large file transfer consisting of a dedicated server that can integrate with existing network security infrastructure.