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Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

close support  including Motive. Vendors given close consideration were RightNow Technologies, Support.com, and products from Siebel Systems. Early data collected by Great Plains indicates the new system is reducing costs and increasing the operational efficiency of its call center. The company recorded a reduction in cost per fulfilled service request from $32 to approximately $25, on average. Use of eSupport has grown significantly over the past twelve months. In October of 1999, 4% of all service requests were Read More...
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Documents related to » close support


Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM

close support  distribution program. After the close of trading on July 19, Nortel announced its June Quarter, 2001 earnings, declaring $4.61 billion in revenues, with a net loss of $1.6B. With restructuring and write-off charges associated with acquisitions, they declared a total net loss for the quarter of $19.4 billion, $6.08 per share. It is one of the largest corporate losses in history. Roth said the company could not give any financial guidance for the rest of this year, and he doesn't see the company's business Read More...

In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support @ maintenance (S@M) alternatives for users of

close support  might have come too close for comfort for the ERP giants , there are still examples of vendors that attempt the proverbial stick instead of the carrot to push customers to upgrade. Namely, SAP is essentially soon to discontinue support for some older product releases (i.e., no regulatory updates, no new fixes, etc.), which means that a customer would be on their own and soon out of compliance, unless of course the company migrates to a release supported duly by SAP, or perhaps switches to another ERP Read More...
The Financial Close: Optimizing Performance and Driving Financial Excellence
“Financial close” is a company’s ability to complete accounting cycles and produce financial statements for internal management and external legal reporting@and

close support  identified a fast financial close as a priority, each time you review a process or supporting technologies for enterprise performance management, you do so in such a way that continues to support and challenge the close process. Finally, it is important to note that the benefits don't have to stop at the financial close. Much of the learning can be applied to other key processes. You can apply the same type of methodology ' challenging the way you do things, taking a holistic approach, and leveraging Read More...
‘Tis that time of the year when customer and technical support people go crazy…
This happens either because customers did not want to pay for upgrades or customizations all year long, or vendors simply ignored their clients’ needs and

close support  because it’s used very close to its full potential , when sales and purchases are at a very high level. Unfortunately, customer and technical support people are caught between the vendor and its customers and there isn’t much they can do—except maybe for psychological support. To decrease their frustration, I came up with some carols adapted to technical support: I Saw Three Ships all in transit, but they get here after Christmas—the customer is going to kill me! It Came Upon the Midnight, Clear Read More...
How to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean
Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma

close support  to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma principles. Consensus is growing that technology is key for successful lean initiatives. This white paper defines addresses the impact lean initiatives have on profitability and considers the role of information technology (IT) in enabling lean initiatives. Read More...
Provia Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization
FourSite 4.4 is an upgrade of its fulfillment solution oriented towards third party logistics (3PL) providers. ViaOptimize, is an advanced step for companies

close support  are rotated to positions closer to the dock doors. As items lose favor due to seasonality or another reason, they are placed continually farther from the dock doors. Zone and location configuration are thereby automatically configured by product line. The automated re-slotting execution can be run daily, weekly, or monthly, while users have a rich graphical slotting representation on the screen. Having faster moving items closer to the dock doors reduces the travel time required to pick those items and Read More...
LTCH Picks Spinnaker for SAP Third-party Support
My recent blog post said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one

close support  Picks Spinnaker for SAP Third-party Support My  recent blog post  said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one customer at a time. As the latest example, Spinnaker Support , a provider of SAP and Oracle JD Edwards and Siebel third-party maintenance, application/technical management, and consulting services, recently announced that  Swiss manufacturer LTCH has chosen Spinnaker Support  as its SAP Read More...
The Interoperability and Deployability of Integrated Logistics Systems to Support the Military
The new capabilities of web-based technologies and the burgeoning digitalization of the battlefield have positioned the military to adopt complete cross-service

close support  Interoperability and Deployability of Integrated Logistics Systems to Support the Military The new capabilities of web-based technologies and the burgeoning digitalization of the battlefield have positioned the military to adopt complete cross-service logistics solutions. This interoperability is key for integrated logistics system (ILS) projects—as is the need for ILS to include a deployable aspect. Learn more about the importance of ILS deployability to enable “foxhole to factory” supply chain Read More...
Taking Multilingual Support to the Next Level
Product managers in product companies are trying to develop applications that support multilingual functionality. Multinational corporations use multilingual

close support  Multilingual Support to the Next Level Taking Multilingual Support to the Next Level Ketharaman Swaminathan - August 17, 2009 Traditionally, multilingual software applications and Web sites allowed users to select a language from a list containing multiple languages at the set-up and log-in stage. The language was then installed and displayed on all screens, menus, and help text. That sufficed when the application's use was confined to a single language at a time. With the increasing globalization Read More...
More Infrastructure Support for CyberCarriers
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have

close support  Infrastructure Support for CyberCarriers More Infrastructure Support for CyberCarriers A. Turner - June 27, 2000 Event Summary On May 31, 2000, Lucent Technologies' NetworkCare Professional Services and IBM Global Services announced an alliance to help an emerging group of service providers, called CyberCarriers, deliver next-generation network-based services to enterprises and consumers. The alliance, combines IBM's expertise in integrated technology solutions, especially data center planning, Read More...
Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the

close support  Morphs into Enterprise Decision Support Vendor Vendor Genesis Based in Palo Alto, California, Informatica was founded in late 1993 by Gaurav Dhillon, the current Chief Executive Officer, and Diaz Nesamoney, the current President. Originally they were strictly an ETL (Extract/Transform/Load) vendor who competed with Platinum Technology, Prism Solutions, Carleton, and Evolutionary Technologies (ETI). With his background at Unisys and Sterling Software, Dhillon understood that applications were bei Read More...
ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

close support  IT Infrastructure Support Services Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More...

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