Abstract:
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management
(ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm
shift that ITIL s ITSM best-practices taxonomy seeks to ac (...)
Excerpt related to
cmdb itil:
The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative. Source: eG Innovations,
Inc. Document Type: White ...
Published:
2010-03-11