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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 cmm service


Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

cmm service  Maturity Model (CMM). The CMM was developed by The Software Engineering Institute (SEI) to be used as a benchmarking process. The CMM consists of a set of criteria to evaluate an organization's software development and maintenance efforts and considers, among other factors, the level to which processes are standardized and followed across an organization. The progression from an immature, unrepeatable software process (SEI-CMM Level 1) to a mature, well managed software process (SEI-CMM Level 5) is

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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So Does your e-Business Provider have Internationally Recognized Tools in its Digital Business Consulting Toolkit?


Peregrine Technologies, a company with strength in infrastructure management solutions and burgeoning E-commerce aspirations has purchased Telco Research, a specialist in voice and data network monitoring.

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ERPWEB


"The company has offices in Mumbai & Baroda India. The Company executes all their orders around the globe from this offices by providing trained manpower from India at low cost. The company is planning to open marketing offices globally in next 2 years time. For that company is looking forward to get Venture Capital funds from private financial institutions. ASIC believes in policy of zero assets. So ASIC does not have big big buildings, huge staff, well furnished decorated offices etc. to showoff. ASIC Assets infrastructure is all on rental basis. ASIC Infrastructure and manpower grows with growth of business and shrinks dramatically once requirements are over. ASIC employs people on customer projects only. Our employees are self sufficient e-lancers who work either at customers place or from their homes. ASIC uses its physical offices at Baroda and Mumbai as training & meeting facilities. Due to this low investment in physical Assets and low overheads ASIC can provide your company software & services products with low cost and highest quality standards. ASIC uses internet as its physical office as meeting point for all its employees and controls projects via internet tools like emails, chat, video conf., phones, website, ftp sites etc and management tools like CMM, ISO & 6-Sigma. As a customer we wish you won't value us as inferior because we do not have big buildings and huge manpower located at one single place. We wish you value us by seeing our products and services quality and prices. ""ERPWEB is WEB based ERP (Enterprise Resource Planning) Business Software. It's scope is broad - spanning from private Intranets, through shared extranets, to the public Internet. It uses Web as platform to bring together customers, vendors, suppliers and employees in a way never before possible. ERPWEB is about Web based ERP enabling your core business processes to improve customer service, reduce cycle time, get more results from limited resources, and actually sell things. It actually enables E-Commerce and provides true EDI facility to organisations.ERPWEB is an integrated software that has all the facility of networking, officesuites, business applications & works on platform independent universal client interface called web browsers. Companies with ERPWEB lets people spend less time learning to use technology and more time doing their jobs. ERPWEB also enables employee to work from their homes. It has unique employees workbench which produces desktop according to work the employee has to do. Ultimately forcing employees to focus on doing their work to better productivity.Apart from simplified desktop & work automation, ERPWEB disables major parts of users system, network & data to maintain security & avoids high maintenance cost & downtime. It also provides security benefit due to central storage and management. It is the perfect tool to build your global business infrastructure.ERPWEB can also give you an competitive advantage. ERPWEB reduces paper handling , manpower, communication costs & delays. ERPWEB enables your company to remain open round the clock throught the year for customers and employees anywhere, anytime through Internet. It has everything nedded to run a small business. Use ERPWEB as framework to extend your business vision."

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Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors


Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and budget restraints. Mid-market companies, however, often do not have this option, but can still benefit from partnering with an outsourcing provider.

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CDC Software Wins the Pivotal Auction. Now What? Part Two: Market Impact


Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors' attempts to overcome these challenges, many will continue to struggle to avoid insolvency, while the luckier ones that have some attractive point solutions, such as partner relationship management (PRM) or portal solutions, will become the acquisition targets of large enterprise vendors gladly seeking to incorporate them.

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The Evolution of Enterprise Resource Planning Includes Service Industries


Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional services sector industries.

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Sky Field Service Management Certification Report


Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known benchmarks. What differentiates Sky from other FSM products is that it is not a proprietary solution and therefore it allows clients who have expertise in Microsoft Dynamics XRM platform to customize the product themselves without going back to the vendor. Download the Sky certification report now for product analysis and in-depth analyst commentary.

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Customizing Agile for a Service Business


The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.

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Selecting Field Service Management Software


What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

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IT Service Management-A Road Map for Success


Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.

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Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

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