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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 cms crm


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

cms crm  Web Contact Center | CMS Contact Centers | CMS Contact Center Application | CMS Contact Center Attrition | CMS Contact Center Business | CMS Contact Center Client | CMS Contact Center Companies | CMS Contact Center Consultant | CMS Contact Center Cost | CMS Contact Center Data | CMS Contact Center Definition | CMS Contact Center Directory | CMS Contact Center Features | CMS Contact Center Help | CMS Contact Center Industry | CMS Contact Center Information | CMS Contact Center Live | CMS Contact Center

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Implementing an Enterprise Content Management System What is in it for the organization?


Employee efficiency can greatly increase if information, currently scattered throughout a company, is structured through an appropriate enterprise content management system. Understanding the types of documents you have is key to knowing what type of system to implement.

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Aplicor Inc.


Located in Boca Raton, Florida (US), Aplicor Inc. is a global publisher of integrated sales, marketing, and customer service Web-based software. Established in 1999, the vendor offers enterprise-level applications online and on demand. Its solutions include an embedded workflow designer and content management system (CMS). Aplicor offers single front-office customer relationship management (CRM) and back-office enterprise resource planning (ERP), as either hosted or non-hosted applications.

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The Executive Guide to Contract and Chargeback Management


Life sciences companies are struggling to manage large group purchase organization (GPO) contracts, process chargeback submissions, and ensure that pricing policies comply with regulatory requirements. Costs and risks are escalating as these demands outstrip the capabilities of existing systems. Learn how contract and chargeback management solutions can help you maximize growth while limiting regulatory risk.

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E2open—An Unexpected S&OP Player: Part Two


Last week in the TEC blog we took a close look at E2open’s sales and operations planning (S&OP) strategy, including the vendor’s four-step blueprint to collaborative S&OP. Following is a Q&A with E2open vice president of product marketing Sean Rollings, including more information about E2open’s S&OP offerings and strategy, and Rollings’s ideas about trends in the S&OP market.

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The Lexicon of CRM - Part 3: From R to Z


CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

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Choosing the Best CRM for Your Organization


It’s no secret that there is a bevy of deployment options available with most customer relationship management (CRM) solutions today—ranging from customized to out-of-the-box. But with choice comes complexity. In order for CRM buyers to choose wisely, they must find a deployment approach that best matches their needs while delivering superior performance, application integration, and functionality. Find out how.

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BizAutomation CRM + Business Management


BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Outlook Web Access (OWA) and regular Outlook.  

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

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8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

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CrownPeak CMS


CrownPeak CMS is a web content management system with customized implementation and ongoing support. It features a browser-based interface; complete systm auditing and reporting; configurable workflow and approvals; user management; multilingual capabilities; content authoring environment; document and asset versioning; WYSIWYG editor; and system developers tool kit and API.  

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