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Top Business Intelligence Solutions 2009
To find out, simply use TEC's business intelligence evaluation center to compare how more than 20 leading BI solutions meet your companys needs.

cognos business intelligence contact center  Infor PM 10, IBM Cognos 8 BI, MicroStrategy 9, and Oco Customer & Sales Management Analytics. Which solution meets your needs and budget? To find out, simply use TEC's Business Intelligence Evaluation Center to compare how more than 20 leading BI solutions meet your company’s needs. Just input your requirements to see which solutions top the list. You'll get a head-to-head comparison based on the special needs of your organization: its budget, size, industry, business model, geographical markets, etc. Read More
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » cognos business intelligence contact center


Symix Systems Front-Steps Into Greener e-Commerce Pastures
Like many of its peers, Symix Systems, one of the leading mid-market enterprise applications vendors, has been making a big push into the e-commerce market. A

cognos business intelligence contact center  Through its relationship with Cognos, Symix provides multidimensional analysis, business performance reporting and business modeling. eSyte Active Link provides messaging and workflow through e-mail to effectively support a collaborative environment within the enterprise and outside the enterprise with customers and suppliers. By leveraging advanced workflow and data transfer technology, XML and SOAP technology and Microsoft's BizTalk Framework, Active Link connects, automates and streamlines work Read More
When Customer Relationships Meets Business Intelligence Marketing Analysis and User Recommendations
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where customers and the vendors benefit.

cognos business intelligence contact center  BI vendors, such as Cognos and Business Objects . We believe SAS could further strengthen its position and enter more vertical markets by espousing a stronger original equipment manufacturer (OEM) or independent software vendor (ISV) partner strategy, which enables third parties to add their vertical, industry-specific experience, and accompanying front-ends and tools to SAS' analytical engine. The resulting packages could be resold into large and mid-market companies in those verticals. In addition to Read More
Unlocking Hidden Value from Investments in SAP NetWeaver Business Warehouse
Extending the capabilities and value of SAP NetWeaver Business Warehouse is a concern for users. To improve data use and fact-based decision making, and reduce

cognos business intelligence contact center  SAP Customers , IBM Cognos Business Intelligence , IBM Cognos Planning Software Capabilities , SAP Business Explorer Infoqueries , Value of Data in Your SAP and Non-SAP Systems . Preface The architecture, capabilities, and value of IBM Cognos 8 for SAP customers is centered on embracing existing skills, knowledge, work and investments, enhancing existing SAP® investments while reducing IT backlogs, and, extending the capabilities and value of SAP NetWeaver Business Warehouse (SAP NetWeaver BW) . IBM Read More
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

cognos business intelligence contact center  was based on the Cognos 8 business intelligence (BI) platform. Performance Management includes the following features: Analysis , featuring deep comparative analysis of customer data, by using pre-defined and custom OLAP cubes and other dimensionally-aware data sources. Drill-down capabilities enable users to view successively detailed levels of information, all the way down to the individual customer record directly in Consona Enterprise CRM. Scorecarding , to help enterprises align their teams and Read More
Business Intelligence and Data Management
The terms business intelligence (BI) and business performance management (BPM) are heard time and again, but what do they really mean for businesses? Getting

cognos business intelligence contact center  Intelligence and Data Management The terms business intelligence (BI) and business performance management (BPM) are heard time and again, but what do they really mean for businesses? Getting back to basics, both terms refer to the concept of using technology to Identify sales trends to develop sales strategies and to manage future sale Manage employee performance Identify quality issues on the shop floor Optimize business processes through the use of technology Forecast, budget, and plan within a Read More
Research Note: Oracle Business Accelerators
Oracle Business Accelerators are pre-built configurators and guidelines designed to reduce the time, cost, and risk of implementing Oracle applications. When

cognos business intelligence contact center  Note: Oracle Business Accelerators Oracle Business Accelerators are pre-built configurators and guidelines designed to reduce the time, cost, and risk of implementing Oracle applications. When Nucleus analyzed the experiences of customers using Accelerators, analysts found all customers reduced the time to deploy Oracle E-Business Suite, many by more than 50 percent of the time an implementation without Accelerators would have taken. Download the analysis now. Read More
Crossing the Chasm between IT and Business Teams with New Approaches to Business Intelligence
For over a decade, organizations have struggled with a gap between IT and business due to shifts in perceptions of what business intelligence (BI) should be

cognos business intelligence contact center  the Chasm between IT and Business Teams with New Approaches to Business Intelligence For over a decade, organizations have struggled with a gap between IT and business due to shifts in perceptions of what business intelligence (BI) should be. Often, skilled IT workers get stuck in low-level reporting roles, while business workers can’t access and analyze information fast enough to make strategic decisions. This discussion with an industry technologist offers some ideas for bridging the Read More
INCAE Business School Chooses AuraPortal Business Process Management Software to Ensure Quality of Customer Service


cognos business intelligence contact center  Business School Chooses AuraPortal Business Process Management Software to Ensure Quality of Customer Service Read More
Making Business Intelligence Easy: Collaborative Business Intelligence
The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform

cognos business intelligence contact center  Business Intelligence Easy: Collaborative Business Intelligence The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform. Collaborative BI has been hailed by many as the answer to the persistent problem that, despite increasing amounts of money being spent on BI, many organizations are failing to utilize reporting and analytics effectively. Read this white paper to learn the essential features of a Read More
Business Intelligence Vendors
Current pure play business intelligence (BI) leaders offer the advantage of superior analytics and planning capabilities; however, enterprise resource planning

cognos business intelligence contact center  surprises. Although Hyperion and Cognos are the undisputed leaders in financial planning and budgeting, with Oracle (including the former PeopleSoft Enterprise Performance Management product) and SAP also having a sizeable market share, Geac, is still worth mentioning. While not a market leader per se, it is still notable because it has been reinventing itself within the realm of BI. Part Five of the Business Intelligence Report Status Quo series. Geac MPC is a centrally-maintained, Web-based application Read More
Logi 9 Business Intelligence Platform: Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

cognos business intelligence contact center  9 Business Intelligence Platform: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to Read More
Business Intelligence: the Definitive Guide for Midsize Organizations
Business intelligence (BI) tools are now affordable for midsize companies, and accessible to non-technical business users. Managers can use BI to analyze

cognos business intelligence contact center  Intelligence: the Definitive Guide for Midsize Organizations Business intelligence (BI) tools are now affordable for midsize companies, and accessible to non-technical business users. Managers can use BI to analyze complex information and support their decision-making processes—combining data from many sources into an integrated, up-to-date view. Find out what midsize companies need to know to select the right BI product, the right BI vendor, and the right approach to BI. Read More
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two: Business Process Modeling
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to support these business processes. To

cognos business intelligence contact center  Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two: Business Process Modeling Introduction At the IFS Executive Forum , which took place on March 29 and 30 in Orlando, Florida (US), leading research analysts and industry experts discussed how companies can still leverage technology to maintain their competitive edge, even during tough economic times. The event was held in conjunction with IFS World Conference 2004 , and it included six Read More
Exact Business Analytics
Exact Business Analytics (EBA) is a solution with a clear mission--to provide ready access to information that empowers business people to make better

cognos business intelligence contact center  Business Analytics Exact Business Analytics (EBA) is a solution with a clear mission--to provide ready access to information that empowers business people to make better decisions directly affecting business performance. Information that had been locked away within ERP or CRM systems becomes available to provide the basis for improved corporate and personal performance. Exact Business Analytics is designed to put power and functionality into the hands of business managers. It offers the power to Read More

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