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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 collecting judgements


Are You Ready for Enterprise Feedback Management?
Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your

collecting judgements  the process of systematically collecting, analyzing, consolidating, and then using all sources of feedback to improve your business and your overall profitability. EFM includes not only aggregating feedback from multiple stakeholders, across multiple channels, but also disseminating real-time, actionable information across the company to where it is most relevant, and then enforcing accountability for follow-up and service lapse recovery. More than Just a “Software Solution” EFM is not just a piece

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Vitria OI 4: Data for Today and for the Future


Vitria is a long-time player in the provisioning of software solutions for analyzing information in real time. Founded in 1994 by two entrepreneurs—Drs. JoMei Chang and Dale Skeen, Vitria’s current chief executive officer (CEO) and chief technology officer (CTO), respectively, Vitria has evolved its operational intelligence and business process management (BPM) applications into mature and stable

collecting judgements  address the issue of collecting and analyzing data at a high speed, at a time when technologies for this purpose abound. And as larger volumes of information are currently being generated and consumed, software vendors are challenged to provide the technology that enables users to gain insights from multiple sources of information. Vitria’s new OI 4 version includes important new capabilities to deal with the so-called big data sources, expanding the reach of data collection and processing to those data Read More

A Road Map to Electronic Medical Record System Implementation


It’s crucial to define the scope of an electronic medical system implementation, as well as to outline each stage of the project and the resources that will be needed. A failed implementation will paralyze the operational capabilities of a health care organization, but the right methodology will help ensure a successful implementation.

collecting judgements  contacting software vendors. In collecting the client's requirements, the PM sets up interviews with all industry professionals and senior managers in the health care organization to find out their needs. The PM will designate the appropriate subject matter experts (SMEs) and business analysts to validate the current process model's capabilities and to determine what capabilities will be required for the future process model. This is a critical stage because every vendor has its own methodology for implem Read More

Product Developers Need to Shift to an All-Digital Mindset


Over the past several decades, processes to design and build cars, airplanes, and other products have typically followed a linear, sequential path. But the inefficient flow of information has frequently led to delays in product delivery. To remedy the situation, product development groups are shifting to a more holistic digital mindset using digital business models, processes, and tools. By embracing digital like never before, product developers can become fully integrated digital businesses and, therefore, well positioned to be more competitive.

collecting judgements  a new approach to collecting data, designing their applications with their biggest strategic questions in mind. They don’t just collect data; they design systems to get the right data. By embracing digital like never before, product developers will become fully integrated digital businesses and, therefore, well positioned to be more competitive. What is the new digital model? Operating within this new paradigm, product developers are moving toward a mutually reinforcing, much more integrated digital mo Read More

Freeware Vendor's Web Tracking Draws Curses


The free cartoon character cursor provided by Comet Systems Inc. tracks and stores the web visits of millions of people. This potential privacy issue was discovered and announced by the same security consultant who discovered, in March of 1999, that Microsoft Windows was inserting unique serial numbers into many documents created within Office 97 programs like Word and Excel.

collecting judgements  the Web, has been collecting information about where the estimated six to fourteen million users of the Comet Cursor point their browsers. The discovery was made by a private security consultant, Richard Smith, a founder of Phar Lap Software, who was also responsible for revealing security problems in Windows and for independently tracking down the Melissa virus. Comet uses a unique serial number for each user to that they can accurately report to their websites the number of cursor-using visitors. Comet Read More

Mainstream Enterprise Vendors Begin to Grasp Content Management Part Three: Challenges


To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications focused on structured data offer only a part of the total solution. In other words, businesses also need content management for the unstructured data and content, which can contain a majority of business information, given that many decisions makers collaborate via e-mail or voicemail, which are examples of vast unstructured info that currently resides outside of business processes and of the reach of ERP and BI systems.

collecting judgements  alterations to different markets). Collecting content is difficult, and expensive, given that not only do enterprises need a process for collecting content, but they also need the tools in which to place and structure the content properly. Poorly structured content cannot be published to paper, and cannot be web-enabled either. That has been A2i's focus—creating a system that allows users to structure content in a way that it can be used repeatedly. Further, since it is such an expensive process, users Read More

Employee Performance Management Problems


The newest trend in human capital management is employee performance management (EPM). Unlike traditional HR evaluations, EPM links employee performance to a company's goals. While there are no strong EPM vendors, European-based Cézanne Software is moving to broaden its appeal.

collecting judgements  Performance Management Problems Evolution of EPM concept Rapidly changing trends in the local and global economy, the global movement of human capital, and outsourcing are causing businesses to look for ways to improve their competitive edge. Consequently, employee performance is becoming a key part of business strategy. Companies worldwide understand that employees are the most important component in business, and now growth is being driven by pressure to get more value from existing employees. Read More

Meeting the Challenges of Product Traceability with Automated Data Collection


An effective traceability system involves determining which product and manufacturing process attributes to collect and maintain—and deciding when during the manufacturing process to begin collecting those attributes. Do you begin with raw material attributes from the supplier, at inspection, at assembly, at shipping? Explore the many facets of meeting product traceability challenges using automated data collection.

collecting judgements  known as : Data Collecting , Data Collection Analysis , Data Collection Assessment , Data Collection Challenges , Data Collection Company , Data Collection Definition , Data Collection Devices , Data Collection Efforts , Data Collection Equipment , Data Collection Examples , Data Collection Forms , Data Collection Guide , Data Collection Issues , Data Collection Management , Data Collection Methods , Data Collection Module , Data Collection Package , Data Collection Paper , Data Collection Plans , Data Read More

SAP Bolsters NetWeaver's MDM Capabilities Part Four: SAP and A2i


The A2i acquisition will in the short term bring together two complementary e-commerce products that should help retailers, manufacturers, and suppliers manage and sell their products to other companies and customers on-line.

collecting judgements  alterations to different markets). Collecting content is difficult and expensive, given that not only do enterprises need a process for collecting content, but they also need the tools in which to place and structure the content properly. Poorly structured content cannot be published on paper and cannot be Web-enabled either. That has been A2i's focus—creating a system that allows users to structure content in a way that it can be used repeatedly. Further, since it is such an expensive process, users Read More

KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part One


TEC senior analyst P.J. Jakovljevic attended the KANA Connect conference, and reports on the company's recent acquisition by Verint, with an in-depth look at what the combined companies will be able to offer to customers in terms of customer service and workforce management.

collecting judgements  with a focus on collecting structured and unstructured content. The company was thus in the big data realm well before the pundits created that buzzword, but Verint prefers the actionable intelligence term. Its software and services are used by commercial enterprises to improve customer service interactions and operations, and by law enforcement and government agencies for combatting crime and terrorism, and providing security (the latter two being about a quarter of total customers). Verint’s over Read More

Another Implementation Failure, Another Missed Learning Opportunity


In recent posts, we've learned that business software implementation failures are rampant and that the blame is all on the vendor. And though unhappy customers are suing the software vendors, little speculation is offered on the cause for the implementation failure. So, these posts, and any others that follow, provide little insight on the learnings on the part of both the customer

collecting judgements  while lawyers are busy collecting facts for their lawsuit, decision makers should conduct their own investigation to ensure mistakes are not repeated. Though a perfectly natural first reaction may be for vendors to try to prove their innocence or come to a settlement, this should be followed by an analysis of the situation to show what went wrong with the implementation. Most vendors have some type of feedback-gathering process or post-implementation audit in place, and customers need something similar as Read More

Process Manufacturers--Great Batch, Every Batch


If you run one hundred batches, some will be great, some will be terrible. But what causes some to be great and some to be terrible? Knowing the answer to that question can mean no more terrible batches, many more great ones, and making more money.

collecting judgements  face several challenges in collecting, analyzing, and monitoring this information to improve the batches. First, how do we collect the information? The information on individual ingredient lots and end- products are typically available, but not in a format that we can use. They may come from the supplier's Certificate of Analysis (COA), our own test labs or outside testing facilities. This data has been captured, but not for our purposes. Process parameters may be available from data historians, Manufactu Read More

Dassault Systèmes Announces DELMIA’s Apriso Quality Solution


Dassault Systèmes recently announced DELMIA’s Apriso Quality Solution, which includes enterprise quality management software (EQMS) and professional services that expand the reach of traditional quality management systems to the global shop floor, across the supply chain, and up to executives. Get the details in P.J. Jakovljevic’s blog post.

collecting judgements  user interfaces (UIs) for collecting and processing quality data FlexNet Quality —to manage and improve quality processes across operations FlexNet Visual Quality Defect Tracking —to view and control the inspection process FlexNet Manufacturing Process Intelligence (MPI) with Quality Intelligence Pa ck— to provide analytical and continuous improvement capabilities across multiple plants and regions for Quality engineers and managers FlexNet Global Trace & Genealogy —to support global traceability Read More

What CRM Should Have Taught IT (although not getting the message is not entirely IT's fault)


IT hasn't properly supported CRM because it hasn't understood either its importance or its requirements. The advent of CRM exacerbated a serious, pre-existing condition, rather than CRM creating the condition. Bottom line-gathering business requirements for technology support should no longer be IT's problem. It's up to business to gather and communicate business requirements for technology support. And business-siders don’t need to understand technology to accomplish this, either, because this is 2003, not 1993.

collecting judgements  method commonly employed for collecting business requirements for technology support—not just for CRM, but for ERP, SCM, portals, data warehouses, whatever—is broken . IT hasn't properly supported CRM because it hasn't understood either its importance or its requirements—just as IT has been experiencing increasing difficulty grasping increasingly complex business requirements for technology support generated by supply chain management, Six Sigma, lean business and a host of other types of business i Read More

Fighting Terrorism with Global Trade Management


The challenge for government and industry is to secure trade without impeding growth. Therefore, there is a greater need for timely information updated by knowledgeable sources of compliance and regulation issues. Global trade management software appears to be the best solution.

collecting judgements  Emphasis is placed on collecting information on trades earlier in the supply chain, effectively pushing back the borders , while securing them. These initiatives are summarized in Table 1. Table 1: Global Trade Security Summary Initiative Description Container Security Initiative (CSI) A government initiative for stationing US Customs employees and equipment in major foreign ports for pre-screening of containerized freight prior to sailing to US destinations. 24-hour Automated Manifest Rule A mandatory Read More