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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

college university dining service rfp  postal service,market research,list of companies,telemarketing,time management,business services,same day,car service,loyalty,service provider,professional services,food delivery,marketing strategy,recruitment agencies,change management

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Giving Service Companies a Fast Start


But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

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The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

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Case Study: University of Nevada Reno (UNR)


Although students at the University of Nevada’s Reno campus were generally respectful of the campus’s computers and IT policies, entertainment or malicious software often appeared on computer hard drives. This made machines less stable or even disabled them entirely. To combat the problem of computer network security, UNR found a solution that enables automatic shutdown time and safer shared computer workstations.

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E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

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Columbia University Launches Institute For Data Sciences and Engineering


Columbia University in the City of New York, in partnership with the City, announced the launch of the new Institute for Data Sciences and Engineering. The new institute within the school of engineering has been created to address the challenges of big data. The institute will initially focus on five key sectors: smart cities, new media, health analytics, financial analytics, and cybersecuirty.
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Case Study: Oxford University Press


Oxford University Press (OUP), the largest university press in the world, publishes over 4,500 books per year. OUP has long used electronic data interchange (EDI) for inbound orders, invoices, and credit and delivery notes. Learn why incorporating a value-added network (VAN) to its existing EDI software helped OUP improve its warehouse efficiency, boost trading partner adoption, and reduce annual VAN costs by 60 percent.

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6 Secrets to Simplify Field Service


Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

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Autodesk University 2012: Of Design Cloud, Mobility, and Community


The Autodesk University 2012 conference was a big deal—with about 9,000 attendees from about 100 different countries, and with thousands of virtual attendees taking advantage of more than 1,000 online classes. All were eager to learn about the latest in product design technologies, including the cloud, mobility, product lifecycle management, and real-time simulation. Get all the details in P.J. Jakovljevic’s report.

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Service Productization


Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

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The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

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