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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

command center eai  Center Buyer’s Guide Call Center Buyer's Guide If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Inside CRM is an industry leader in research and education for marketing and sales professionals. By being an independent third-party analyst community, Inside CRM is a trusted source for SMB and enterprise companies, buyers, and influencers alike. Source : Inside CRM Resources Related to Customer Relationship Management (CRM) : Read More...

Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

command center eai  Practices for Improving Performance in Your Contact Center Best Practices for Improving Performance in Your Contact Center Your contact center is your front line for customer service and satisfaction. But is it running at peak performance—keeping your customers happy and building solid, loyal relationships? Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contact Center . You'll learn how to manage your Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » command center eai


Accounts Payable Takes Center Stage in Cash-constrained Economy
Cash is king in today’s difficult economic circumstances. Chief financial officers (CFOs) and other finance executives are under severe pressure to ensure their

command center eai  Payable Takes Center Stage in Cash-constrained Economy Cash is king in today’s difficult economic circumstances. Chief financial officers (CFOs) and other finance executives are under severe pressure to ensure their cash management practices are top notch—and are placing renewed focus on accounts payable (A/P). Find out more. Read More...
Monitoring Physical Threats in the Data Center
Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with

command center eai  Physical Threats in the Data Center Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center. Read More...
Classification of Data Center Infrastructure Management (DCIM) Tools
Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are

command center eai  of Data Center Infrastructure Management (DCIM) Tools Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are necessary and which are optional for secure and efficient data center operation. This paper divides the realm of data center management tools into four distinct subsets and compares the primary and secondary functions of key subsystems within these subsets. With a classification Read More...
Data Center Projects: Advantages of Using a Reference Design
It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete

command center eai  Center Projects: Advantages of Using a Reference Design It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete designs is a best practice for both new data centers and for upgrades to existing data centers. Adopting a well-conceived reference design can have a positive impact on both the project itself, as well as on the operation of the data center over its lifetime. Reference designs simplify and Read More...
Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now

command center eai  Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are Read More...
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

command center eai  Your Call Center Feedback Our Mindshare Call Center Supervisor solution can help you measure the performance of your agents continuously so you can seize opportunities in real time to jump in and coach. They'll appreciate the immediate feedback and feel better about their work. Source : Mindshare Technologies Resources Related to Automating Your Call Center Feedback : Call Centre (Wikipedia) Automating Your Call Center Feedback Call Center is also known as : Call Center Services , Inbound Call Read More...
Economizer Modes of Data Center Cooling Systems
In certain climates, some cooling systems can save over 70% in annual cooling energy costs by operating in economizer mode, corresponding to over 15% reduction

command center eai  Modes of Data Center Cooling Systems In certain climates, some cooling systems can save over 70% in annual cooling energy costs by operating in economizer mode, corresponding to over 15% reduction in annualized Power Usage Effectiveness (PUE). However, there are at least 17 different types of economizer modes with imprecise industry definitions, making it difficult to compare, select, or specify them. This paper provides terminology and definitions for the various types of economizer modes and Read More...
IBI + IBM = EAI
The latest entrant in the race to support IBM's MQSeries Integrator Version 2 is Information Builders (IBI) with its Middleware Technology Group's 'Enterprise

command center eai   Read More...
systemfabrik Releases an EAI Product?
With the announcement of the immediate availability of Warehouse Workbench 4.0 (WWB), systemfabrik, originally an Extract/Transform/Load (ETL) vendor, is

command center eai  enterprise application integration,cloud integration,data extraction tools,olap software,data warehouse software,data mapping software,etl software,middleware solutions,saas integration,data warehousing software,data warehouse products,crm systems,etl certification,eai vendors,data warehouse tools Read More...
Supply Chain Competence Center - Gross & Partner


command center eai  Chain Competence Center - Gross & Partner Read More...
Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

command center eai  Practices for Improving Performance in Your Contact Center In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More...
10 Errors to Avoid When Building a Data Center
In the white paper ten errors to avoid when commissioning a data center, find out which mistakes to avoid when you're going through the data center...

command center eai  Errors to Avoid When Building a Data Center Proper data center commissioning can help ensure the success of your data center design and build project. But it's also a process that can go wrong in a number of different ways. In the white paper Ten Errors to Avoid when Commissioning a Data Center , find out which mistakes to avoid when you're going through the data center commissioning process. From bringing in the commissioning agent too late into the process, to not identifying clear roles for Read More...
Reclaiming Data Center Real Estate Using KVM and Remote Management Technologies
Many large companies don’t realize the pains network administrators take to maximize real estate in the data center. The keyboard/video/mouse (KVM) switch can

command center eai  Data Center Real Estate Using KVM and Remote Management Technologies Many large companies don’t realize the pains network administrators take to maximize real estate in the data center. The keyboard/video/mouse (KVM) switch can help by enabling IT pros to effectively manage the continual expansion of data centers. Learn how organizations of all sizes can optimize their data centers using KVM and remote technology to set new standards of excellence in reclaiming precious rack space. Read More...

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