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Building the Path to Better Profits: Implementing ERP Technology to Successfully Achieve Return on Investment
When it comes to software implementations, organizations large and small share common goals of rapid deployment and return on investment. Unlike large

command center return on investment  Center' management console. Global Command Center allows you to manage hundreds of distributed SnapGear security appliances centrally. About SnapGear models Available in six different models, SnapGear appliance prices start at just $249, low enough for even the tightest security budget. For very small offices and remote SOHO workers, the SG300 is highly compact, and even includes a 4-port switch for easy LAN connection. For larger offices, the SG560 includes hardware encryption acceleration for superior Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » command center return on investment


Hybrid ERP Cloud Tales
The vast majority of enterprise resource planning (ERP) system instances are still deployed on premises for obvious historical reasons; however, a growing

command center return on investment  a factory (via a command center and dedicated support staff). Click here for more info on SAP’s premium offerings. Market pundits such as Josh Greenbaum were pre-briefed by SAP on this announcement, and here is his video endorsement. We concur with Greenbaum that functionally and technically there is not much uniqueness here, per se, but the difference appears to be in addressing the contractual aspect of software ownership. There are not many formal vendor programs for shifting customers from Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

command center return on investment  separate the signaling or command path from the media path, these functions are frequently consolidated into a single gateway. There are three types of media gateways most commonly deployed in an IP telephony environment: Gateways to PSTN: These are gateways that perform a bridging function between your IP telephony environment and the PSTN, to facilitate the transit of outgoing and incoming calls from/to your organization. On the PSTN side of a gateway, the most common interconnect methods used are ISDN Read More...
The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

command center return on investment  and from the Service Command Center and Service Mobility solutions, SKM could assign the required skill to problem cases in order to identify candidate technicians. As for the synergy between SKM and Servigistics Pricing Management , companies could integrate part prices with required parts for a rapid resolution and thus drive revenue by making it easier for customers to identify the needed parts at satisfactory prices. The Sourcing Innovation blog post offers some more useful details on SKM. Why Read More...
Case Study: Leading Online Bank Automates with Job Scheduling Solution
An online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes with a job scheduling solution

command center return on investment  was achieved through Tidal's Command Center GUI interface. Batch jobs can now be run efficiently with a dramatically reduced possibility of error. The advanced automation provided by Enterpriser Scheduler has allowed for greater volume of job processing to be managed by fewer personnel. Automated triggering of synchronous batch processes has lead to a much greater opportunity for the online bank to complete jobs within the allocated processing windows. Sophisticated error handling and checking has Read More...
BI on the Go . . . So, Who’s Using Mobile BI?
In this first of two posts, TEC senior BI and data management analyst Jorge García presents some of the main findings of the TEC 2014 mobile survey on the usage

command center return on investment  mobile BI, mobile BI offering, mobile BI solution, mobile business intelligence, mobile BI app, popular mobile BI apps, TEC survey, Jorge García Read More...
Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

command center return on investment  Practices for Improving Performance in Your Contact Center In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More...
SaaS Versus On-premise ERP
Should your business acquire traditional on-premises enterprise resource planning (ERP) solutions? Or should it invest in emerging software-as-a-service (SaaS

command center return on investment  SaaS ERP,on-demand ERP,on-premises ERP,ERP total cost of ownership Read More...
Essential Elements of Data Center Facility Operations
Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident

command center return on investment  Elements of Data Center Facility Operations Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident” reporting (AIR) database. This figure highlights the critical importance of having an effective operations and maintenance (O&M) program. This paper describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission Read More...
Using CRM to Boost Call Center Performance
Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the

command center return on investment  CRM to Boost Call Center Performance Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy. Read More...
Enterprise On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

command center return on investment  customer relationship management, CRM, CRM system, CRM system comparison, CRM system comparison guide, on-demand CRM system comparison, on-demand CRM system guide Read More...
The Return on Investment of IP Telephony Management
Managing a newly deployed voice over Internet protocol (VoIP) integration project is not as easy as some IT managers believe it to be. Delivering voice traffic

command center return on investment  internet protocol suite,voice over internet protocol,embedded internet protocol,internet program protocol,internet official protocol,reset internet protocol,internet protocol information,internet service provider Read More...
How to Define Your Next Generation Contact Center Strategies
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied

command center return on investment  to Define Your Next Generation Contact Center Strategies A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work. Read More...
IT Governance: Maximizing the Business Investment
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization. Some project portfolio

command center return on investment  Governance: Maximizing the Business Investment Introduction Information technology (IT) management and chief information officers (CIO) share a common goal to maximize the value of their IT investments. Achieving this requires a strong foothold on the multiple projects taking place at any given time. Identifying risk, resource utilization, and earned value with a portfolio of IT projects necessitates the implementation and adoption of standards processes to track and respond to any red flags that may Read More...
The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is

command center return on investment  Truth about Agent Training and Turnover in the Contact Center Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures. Read More...

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