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Lucent s Octel for Microsoft Exchange
Lucent's Octel unified messenger uses a text-to-speech conversion engine for transmitting e-mails over a standard telephone line.
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U.S. vs. Microsoft: Another Day of Reckoning
Settlement talks between the U.S. Department of Justice and Microsoft broke down, leading to a historic ruling against the software giant. A breakup of Microsoft is looking more likely.
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4/26/2000
Microsoft Announces SQL Server 2000
On December 13, Microsoft Corp. announced that the next major release of Microsoft« SQL Server, currently code-named
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Microsoft Dynamics Solution for the Process Manufacturing Industry
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12/10/2009 3:51:00 PM
Top CRM for Financial Services
To make your search easier, you can quickly and easily compare CRM software for financial services using TEC's patented software decision support s...
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11/3/2009
Microsoft Joins XML Specification Committee for Financials
Microsoft (NASDAQ: MFST) has joined the Extensible Business Reporting Language (XBRL) committee to help launch an XML-based standard for translating financial reports between applications. Formerly known as the Extensible Financial Reporting Markup Language (XFRML), the language should allow companies to use the Internet to exchange financial reports.
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5/2/2000
Choosing the Best CRM for Your Organization
Choosing the Best CRM for Your Organization. IT Reports and Other Package to Use In Your System for Choosing the Best CRM. It’s no secret that there is a bevy of deployment options available with most customer relationship management (CRM) solutions today—ranging from customized to out-of-the-box. But with choice comes complexity. In order for CRM buyers to choose wisely, they must find a deployment approach that best matches their needs while delivering superior performance, application integration, and functionality. Find out how.
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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.
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Maximizer CRM 12: CRM Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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Three Es of CRM
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant and Time-Bound. With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate themselves from the competition. Customer relationship management and enterprise resource planning technologies play a critical enabling role.
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