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10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

common knowledge  can get answers to common questions without having to constantly ask other more experienced agents. Customers and end-users benefit from faster problem resolution, and experienced agents can focus on solving more challenging problems. Customers and end-users also benefit when they have direct access to a knowledge base to solve their own issues without ever contacting an agent. A growing number of people now prefer self-service to live interaction, at least for certain problem types. For some people, Read More...
ERP for the Oil and Gas Industry (Upstream)
The model of ERP systems for the upstream oil and gas sector addresses the particularly specialized business model of this industry. It is common practice for companies, individuals, and government...
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Documents related to » common knowledge


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

common knowledge  customers to resolve most common queries on their own, but it should also make it easy to escalate inquiries to an operator through telephone, Web chat, or e-mail if users get stuck or their questions are more complex. Also, call center representatives can sometimes handle problems more productively over live chat than on the phone, since an agent can deal with only one customer at a time over the phone, but it is quite possible to simultaneously juggle a few live chat sessions with customers. One should Read More...
Stemming the Loss of Knowledge Capital: A Business Fix for Manufacturers
The clock is ticking for manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best hope lies in introducing knowledge

common knowledge  enterprise-wide system with a common base of information and well-defined business processes will streamline disparate communications and connect design to production and engineer to assembler, thereby getting products to market faster, and helping customers keep costs in line. Loss of Knowledge Capital: The Organizational Impact A knowledge management strategy is hopeless without stakeholder management. Manufacturers should invite participation from all stakeholders, both inside and outside the Read More...
Stemming the Loss of Knowledge Capital: A Business Fix for Canadian Manufacturers
The clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee attrition, such as

common knowledge  enterprise-wide system with a common base of information and well-defined business processes will streamline disparate communications and connect design to production and engineer to assembler-thereby getting products to market faster and helping customers keep costs in line. LOSS OF KNOWLEDGE CAPITAL: THE ORGANIZATIONAL IMPACT A knowledge management strategy is hopeless without stakeholder management. Canadian manufacturers should invite participation from all stakeholders, both inside and outside the Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

common knowledge  share a lot in common across all customers. These standard dialogs and grammars can be integrated with a specific customer knowledge base and VSS to provide faster and cheaper deployment. Now the barrier for consistency between web self-service and voice is no longer technological, but organizational. IV. Voice Self-Service: The Expanded Role of Hosting Providing VSS via a hosted model is not new, but the approach has undergone fundamental shifts in the last several years. The major drivers for this Read More...
How to Make People More Willing to Share Knowledge in Their PLM Environment
In Why Some People Don’t Like PLM, Graham McCall said that some product lifecycle management (PLM) users’ reluctance to share knowledge with others is the

common knowledge  to Make People More Willing to Share Knowledge in Their PLM Environment In Why Some People Don’t Like PLM , Graham McCall said that some product lifecycle management (PLM) users’ reluctance to share knowledge with others is the obstacle toward higher acceptance of PLM. I thought his point made perfect sense, and my instant reaction was to ask myself: How can this problem be resolved? Ideally, a PLM system is a platform for people to work together. This means that knowledge sharing is mutually Read More...
Manufacturing Outsourcing: 7 Common Pitfalls to Avoid
For years, outsourcing has been a way of life for many original equipment manufacturers (OEMs), as they regularly offload certain activities to contract

common knowledge  Outsourcing: 7 Common Pitfalls to Avoid For years, outsourcing has been a way of life for many original equipment manufacturers (OEMs), as they regularly offload certain activities to contract manufacturers (CMs). But despite the significant benefits that outsourcing provides, there are also risks and challenges involved that OEMs must consider. Learn about the seven common pitfalls to avoid, and how they can impact your manufacturing outsourcing success. Read More...
How to Avoid the Most Common Mistakes in CRM Integration
Customer relationship management (CRM) is being adopted by businesses worldwide. But the key question for many executives as they create their CRM strategy: how

common knowledge  to Avoid the Most Common Mistakes in CRM Integration Customer relationship management (CRM) is being adopted by businesses worldwide. But the key question for many executives as they create their CRM strategy: how can they gain strategic advantage if their competitors are implementing these same CRM systems? The answer: through integration. Find out how leveraging your existing information assets can turn CRM from a tactical project into a key strategic initiative. Read More...
Dynamics NAV: Financial Packages Competitor Analysis Report
This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and

common knowledge  NAV: Financial Packages Competitor Analysis Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More...
Materials Compliance Suite: Product Lifecycle Management (PLM) Competitor Analysis Report
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process

common knowledge  Compliance Suite: Product Lifecycle Management (PLM) Competitor Analysis Report This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development and portfolio management, manufacturing process management, ideation and requirements management, service data, and regulatory and compliance criteria. This comprehensive knowledge base incorporates the criteria of TEC's Read More...
E-Business Suite: Financial Packages Competitor Analysis Report
This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and

common knowledge  Business Suite: Financial Packages Competitor Analysis Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More...
Enterprise Knowledge Workers: Understanding Risks and Opportunities
To do their jobs, knowledge workers use the gamut of media and technologies. However, although the proliferation of new means to locate and access data has

common knowledge  Knowledge Workers: Understanding Risks and Opportunities To do their jobs, knowledge workers use the gamut of media and technologies. However, although the proliferation of new means to locate and access data has multiplied the amount of information available to these workers, it’s also made the efficient dissemination, management, and processing of data more burdensome. Find out more about how collaborative tools are—and aren’t—being used in the information-sharing workplace. Read More...

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