Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network. But the true value is in the new applications IP enables, such as unified communications (UC). How can you use UC to further decrease costs, enhance productivity, and improve customer service? Learn how to go beyond messaging for real-time call control and more.
or mobile device. Unified communications adds real-time call control, collaboration, media handling, and further integration of voice and data applications. Additionally, UC systems provide real-time call control and call completion applications including find-me/follow-me services, automated call return capabilities, missed call log with call return capabilities, and outbound dialing from groupware contacts or personal address books. With UC, users can access their groupware calendar to accept or reject