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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 communique conferencing


CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Learning Management Suite (LMS)

These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to manage both classroom and on-line learning. They do not normally include content creation or management tools but may in some cases. Some LMSs may manage just classroom or just e-learning rather than both. Some LMSs may also include content authoring and managment and virtual classrooms. Learning content management systems (LCMS) emphasize the management of content for courses/training/learning. In most cases, they include content authoring tools. In some cases, they may also include some of the features of LMSs. Content authoring tools are often provided as part of an LCMS. They may also be stand-alone products. Virtual classrooms (web conferencing tools) normally are separate third party offerings but may be included as part of a suite of tools. Suites of tools include features of at least two or more of the above categories. While some companies offer just LMS or LCMS systems others offer suites of products, which provide all or most of the features of the other tools. Suites combine several capabilities of learning management--usually two or more of the following: learning management, classroom training management, e-learning management, custom content creation, learning content management, learning object repositories, or virtual classrooms.  

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7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

communique conferencing  ip,ip telephony,ip telephony implementation,ip enterprise telephony,internet telephony Read More

Desktop Video Conferencing: Industry Trends and Deployment Best Practices


The economic downturn and the consequent need to save money have raised the already increasing demand for visual communication and collaboration solutions aimed at escalating productivity while reducing expenses. This white paper analyzes trends in desktop video conferencing, highlighting the best practices for its deployment in the enterprise, and its adaptability to environments such as education and telehealth.

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Act-On


Act-on offers a cloud-based marketing automation platform. Act-On's technology features a database for accelerated campaign implementation; an easy, intuitive user interface; and a comprehensive, feature-rich solution set. This includes an e-mail engine with one-click integration to Web conferencing and customer relationship management (CRM) solutions; tools for website visitor tracking, lead scoring, lead nurturing, and social media prospecting; and design tools for Web forms, landing pages, and e-mail.

communique conferencing  marketing automation, e-mail campaigns, marketing automation platform, marketing campaign management Read More

SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

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Information Security 101: an Introduction to Being Compliant and Protecting Your Assets


E-mail, Internet access, and collaborative tools (whether a phone system’s conferencing capabilities, or document-sharing applications) are “must-haves” for most businesses today. But by now many managers know that you shouldn’t stop at just implementing these tools and then going ahead, footloose and fancy-free, with using them. As with any other asset, you need to protect not just the

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Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

communique conferencing  SaaS,software as a service,Microsoft,SAP,Salesforce.com,CRM,customer relationship management,sales,SFA,sales force automation Read More

SimplyDigi LMS, Webinar, E-store, Web-site hosting


The SimplyDigi LMS enables organizations to deliver customized courses, videos, live seminars, and tests via the Internet. The LMS is a scalable system that provides a total and complete foundation for all aspects of e-learning. With SimplyDigi's LMS, organizations can assess, plan, deliver, manage, and improve both self-paced and instructor-led training processes. The SimplyDigi LMS is SCORM-compliant and offers the flexibility to export and communicate with many major enterprise resource planning (ERP) and customer relationship management (CRM) solutions. DigiCast is an add on Webinar component that allows for real-time Web conferencing. It enables live and "on-demand" communication, collaboration, and learning over the Internet from a browser. DigiCast eliminates the time and expense of travel, bringing geographically dispersed students, employees, customers, suppliers, partners, and associates together anytime and from anywhere. A DigiCast solution provides all the tools necessary to conduct a highly interactive Web-based meeting. DigiCast lets organizations use the Internet to extend the reach and impact of their ideas to virtually anyone, anywhere in the world. All that's required to conduct or join a meeting is a computer, an Internet connection, and a phone line for the audio conference. DigiCast provides a complete set of powerful training tools and capabilities: - Deliver live instruction from a variety of sources directly to your learners’ desktops. - Give presentations that include audio, video, and even multimedia. - Record, edit, play back, and archive entire sessions for future use. - Post searchable questions, begin threaded discussions, post FAQs, and more using the message boards and forums. - Set up a live help desk or student chat rooms. - Private-brand your own rooms and assign managers to them.  

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Nearshoring: Looking Closer to Home


Companies looking for savings but worried about the risks and cultural barriers involved in offshore outsourcing, whose business processes have a strong customer focus or regulations-driven reporting element, could benefit from nearshoring. Nearshoring involves outsourcing work to companies with the economic benefits of an offshore location, but a closer cultural, linguistic, and geographic fit with the user organisation.

communique conferencing  bpo,co-sourcing,offshore outsourcing,offshoring,outsourcing management,restructuring,strategic alliances analysis,global sourcing,globality,insourcing,vertical integration Read More

The Demarc Extension and Its Role in the Enterprise Network Telecommunications Infrastructure


Demarc extensions have been a recurring gray area in the telecommunications industry for years. There is often misconception when it comes to who actually performs the Demarc extension. This confusion can lead to finger pointing and eventually a bad reputation for those involved. Understand the issues surrounding the Demarc extension and how they can be resolved from the very beginning.

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How Your Business Can Thrive During an Economic Storm


Most businesses are impacted by the slow economy, but recessions and economic slowdowns don’t last forever. Smart companies will be able to manage the challenges and emerge stronger and more vital for the experience. Discover how business process automation, a renewed focus on customer service, new tax opportunities, and other best practices can help your company shine in these tough economic times.

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Unified Communication Vendor Comparison Guide


Unified communications integrates multiple methods of communication—such as e-mail, faxing, instant messaging, voice and video calling and conferencing, mobile communication, and even desktop sharing—to produce improved efficiencies for companies of all sizes. This paper focuses on three key areas to compare available offerings, providing insights into the most important ways vendors can differentiate their products.

communique conferencing  UC,unified communications,UC vendors,UC vendor comparison,unified communications vendors,unified messaging,mobile integration,unified user interface,Wheelhouse Enterprises Read More

Cisco and Jive Partner for Unified Communication and Collaboration Suite


Cisco and Jive Software have partnered to offer a complete communication and collaboration offering. The aim is to make it possible for companies to deploy an integrated and seamless experience for their employees (to communicate and collaborate), customers (to foster and broaden support), and partners (to drive business outcomes).

communique conferencing  industry watch, enterprise social networking, collaboration, conferencing, hcm, crm, customer experience management, customer relationship management Read More

The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

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