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Documents related to » community service letter


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

COMMUNITY SERVICE LETTER: Service Productization Service Productization Source: Epicor Document Type: White Paper Description: Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with
5/16/2005 12:00:00 AM

Case Study: Howard Community College
The desire to be environmentally responsible—and save money—led Howard Community College (HCC) to green its campus. Seeing that there was room for savings in its computing technology, HCC searched for an energy management solution that would make workstations available when system resources are required, while conserving power during productivity downtimes. Learn how the solution HCC chose offered energy savings and more.

COMMUNITY SERVICE LETTER: Case Study: Howard Community College Case Study: Howard Community College Source: Faronics Document Type: Case Study Description: The desire to be environmentally responsible—and save money—led Howard Community College (HCC) to green its campus. Seeing that there was room for savings in its computing technology, HCC searched for an energy management solution that would make workstations available when system resources are required, while conserving power during productivity downtimes. Learn how the
4/30/2009 3:14:00 PM

Analyzing Descartes Logistics Cloud Community
Logistics is the backbone of commerce, yet it is often very complex and thus inefficient. Descartes' SaaS solutions simplify global logistics and hence improve the productivity, performance, and security of logistics-intensive businesses. Read P.J. Jakovljevic’s writeup on the vendor and find out how Descartes’ solutions can bridge the information gap between logistics organizations, and provide visibility into the entire logistics process.

COMMUNITY SERVICE LETTER: Analyzing Descartes Logistics Cloud Community Analyzing Descartes Logistics Cloud Community Source: Technology Evaluation Centers Document Type: TEC Report Description: Logistics is the backbone of commerce, yet it is often very complex and thus inefficient. Descartes SaaS solutions simplify global logistics and hence improve the productivity, performance, and security of logistics-intensive businesses. Read P.J. Jakovljevic’s writeup on the vendor and find out how Descartes’ solutions can bridge the
8/26/2013 5:30:00 PM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

COMMUNITY SERVICE LETTER: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

COMMUNITY SERVICE LETTER: Giving Service Companies a Fast Start Giving Service Companies a Fast Start If you re in IT services or strategic consulting, you re getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy s in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you re using outdated, non-integrated software systems,
6/21/2009

The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

COMMUNITY SERVICE LETTER: The Rising Financial Importance of Service The Rising Financial Importance of Service Source: ServiceMax Document Type: White Paper Description: For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. The Rising Financial Importance of Service
6/12/2013 10:59:00 AM

Vertical Solutions Inc.—All About Field Service: Part Two » The TEC Blog
For her business and community accomplishments, Ms. Brannock was nominated as one of Cincinnati’s “top forty under 40” up-and-coming business leaders, and speaks regularly at technology and business oriented events across the United States. Here are some highlights of our interview with her. TEC : What are the evident remaining white spaces (functional gaps) in your best-of-breed FSM/CRM suite and how do you plan to fill them (e.g., parts pricing, parts planning, assembly instructions, etc.)? That

COMMUNITY SERVICE LETTER: CRM, customer relationship management, ERP, field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, wfm, workforce management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
22-08-2013

Lynx to Donate Advanced Messaging to Linux Open-Source Community
Through the release of Lynx’s Messenger Technology code to the ‘Open-Source’ community they hope to gain a strong foothold in Linux messaging as the operating system gains in popularity.

COMMUNITY SERVICE LETTER: Messaging to Linux Open-Source Community Lynx to Donate Advanced Messaging to Linux Open-Source Community P. Hayes - July 24, 2000 Read Comments P. Hayes - July 24, 2000 Event Summary SAN JOSE, Calif., Lynx Real-Time Systems, Inc., announced the donation of Lynx Messenger for BlueCat Linux, its high-performance messaging technology, to the Linux open-source community to establish a new standard for advanced CompactPCI inter-board messaging in distributed and high availability (HA) systems. Market Impact
7/24/2000

Case Study: Community College Embarks on Financial Reporting System Implementation
The Nova Scotia Community College (NSCC) implemented Business Objects to create a financial reporting system that would run in real time, as opposed to taking weeks to generate reports. However, the NSCC environment presented its own unique set of challenges.

COMMUNITY SERVICE LETTER: Case Study: Community College Embarks on Financial Reporting System Implementation Case Study: Community College Embarks on Financial Reporting System Implementation Lyndsay Wise - December 8, 2006 Read Comments In 1996, the Nova Scotia Community College ( NSCC ) became an independently managed, board-governed institution. NSCC is the primary community college body across the province, and represents thirteen main campuses as well as six community learning centers. The schools are housed across five main
12/8/2006

Internet-based Phone Service for Small to Midsize Companies
Internet-based Phone Service for Small to Midsize Companies. Get Knowledge Associated with Internet-based Phone Service for Small to Midsize Companies. Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

COMMUNITY SERVICE LETTER: Internet-based Phone Service for Small to Midsize Companies Internet-based Phone Service for Small to Midsize Companies Source: Packet8 Document Type: White Paper Description: Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet
1/24/2007 2:23:00 PM

Choosing an Open Source Vendor and Service Provider
As more companies begin to use open source, demand for direct support and services beyond the on-line community will grow. If you're looking for open source help, know what questions to ask to ensure you're getting what you need.

COMMUNITY SERVICE LETTER: can turn to other community members is a major benefit for you, because a community-involved provider can solve your problems more quickly. Ask the firm if they are regularly participating in the product forums. Do they have a relationship with the commercial provider, if one exists? If the product is sponsored by a commercial vendor, it s vital that your service provider know and be known by the vendor. It s simple, really—you want the provider you re depending on to be able to communicate your needs
6/21/2005


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