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PubDate: 2008-03-15 00:00:00
Abstract: With traffic being the lifeblood of an e-commerce site the Marketing crew knows that the traffic numbers are going to be audited. And they look to the CIO to make sure that the numbers will pass muster. If there’s a problem with the numbers, the CIO may be blamed. So it’s important to understand what auditors want to see, and to make sure that your collection and reporting procedures are appropriate. The greatest danger is having to restate numbers that you’ve already provided to advertisers.
Abstract: List of work words or English verbs. Download the complete list of work words writers use to enhance their readability. Ideal for hypnotic writing. When you want to write any document setting forth requirements, like the scope of work (SOW) for your request for proposals (RFP), you must define the specific work to be accomplished in clear, concise language.
Abstract: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.
Abstract: Have you heard the one where the Director of Product Marketing, the CIO and the auditor are found together in a small conference room? Couldn’t happen, you say? Au contraire! With traffic being the lifeblood of an e-commerce site the Marketing crew knows that the traffic numbers are going to be audited. And they look to the CIO to make sure that the numbers pass muster. If there’s a problem with the numbers, the CIO may be blamed.
Abstract: Most successful customer relationship management (CRM) implementations begin with a quality contact management tool. This free guide examines the key differences between the three most popular contact management platforms in today's market: client-based, browser-based, and blended.
Abstract: As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.
Abstract: A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.
Abstract: The Dale-Chall list contains 3,000 simple, familiar words, which 80% of 4th graders can understand. The list is used by the Dale-Chall Readability Grade Score (RGS) to assess the readability of written materials by rating text on a U.S. grade-school level. It is also used by other readability statistics, like the Bormuth Grade Level formula
Abstract: In the industrial automation industry, an overlooked, fatal flaw of sales configurator solutions is their inability to simultaneously configure part numbers and products. A greater concern is their inability to
Abstract: In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience.
Abstract: Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.
Abstract: Poor customer experiences can happen at any touch point within your company. It could be employees responding to customers requesting information, placing an order, or trying to resolve a problem. It could be the inside sales team. Or it could be the collections department. But by deploying an advanced contact-handling application, you can improve customer satisfaction—at all touch points.
Abstract: Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.
Abstract: The lack of visibility in sales performance caused tremendous frustration. Multiplereports came from a myriad of sources – executives had to determine which report had the relevant numbers, rather than focus on the numbers themselves. And by the time actual sales were reported for the previous month, it was too late to make necessary adjustments with suppliers or shift promotional programs. Marketing couldn’t gauge the sell-through of product lines. The company accumulated significant excess and obsolete.
Abstract: After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.
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Abstract: Swiss financial services company Global Refund needed to replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that could handle the company’s 15 million yearly transactions, Global Refund turned to TEC. Learn how TEC helped Global Refund turn its long-list of 40 vendors into a short-list of four, and shave two months off the selection process.
Abstract: Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information. But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key data was often lost. By implementing an integrated enterprise application, the company now has centralized customer contact information, and improved customer relationships.