-
Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
companies using software at service:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Abstract:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant
basis and on strict service level agreements. (...)
Excerpt related to
companies using software at service:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major ...
Published:
2007-01-12
-
Abstract:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new set of issues for mid-market organizations to consider when seeking a vendor company using such an approach. (...)
Excerpt related to
companies using software at service:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new s...
Published:
2005-04-02
-
Abstract:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance? (...)
Excerpt related to
companies using software at service:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business gene...
Published:
2005-12-22
-
Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
companies using software at service:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
-
Abstract:
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors.
Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has
greater interactivity. (...)
Excerpt related to
companies using software at service:
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors.
Its software is desig...
Published:
2006-03-15
-
Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
companies using software at service:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
-
Abstract:
The recent merger of Lawson Software and Intentia, two vendors of similar size, but servicing different markets, will complement
each other to become the largest enterprise applications supplier that is dedicated to the mid-market customer segment. (...)
Excerpt related to
companies using software at service:
The recent merger of Lawson Software and Intentia, two vendors of similar size, but servicing different markets, will complement
each other to bec...
Published:
2005-10-25
-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
companies using software at service:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Abstract:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply
chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness. (...)
Excerpt related to
companies using software at service:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain.
Companies using c...
Published:
2005-08-01
-
Abstract:
Lilly Software’s financial success and double-digit revenue growth during the recent years have been attributable to its
strong offerings and efficient distribution model for its target niche. However, the future is not going to be quite so bright
unless the company overcomes serious challenges. (...)
Excerpt related to
companies using software at service:
Lilly Software’s financial success and double-digit revenue growth during the recent years have been attributable to its strong
offerings and effi...
Published:
2001-02-08
-
Abstract:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely, the vendor has lately accelerated development, in part through a number of appetizing acquisitions,
of its traditional vertical functionality to ensure contin (...)
Excerpt related to
companies using software at service:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely,...
Published:
2003-11-07
-
Abstract:
Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has
even gone so far as to draft a Bill of Rights for customers. How well do these pledges measure up? (...)
Excerpt related to
companies using software at service:
Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has even
gone so far as to dr...
Published:
2005-12-23
-
Abstract:
This article, originally published in Engineering Times, on how companies are employing ERP is based on an interview with
Ben Spencer, TEC’s Senior Director of Knowledge Bases and Content Development. (...)
Excerpt related to
companies using software at service:
This article, originally published in Engineering Times, on how companies are employing ERP is based on an interview with
Ben Spencer, TEC’s Senio...
Published:
2002-08-01
-
Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
companies using software at service:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
-
Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
companies using software at service:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
-
Abstract:
The latest business model in licensing is the utility (on demand) computing and associated pricing. Sometimes called "grid"
computing, it allows customers to purchase processing power and software access as needed, and pay based on how much and how
often the software has been used. (...)
Excerpt related to
companies using software at service:
The latest business model in licensing is the utility (on demand) computing and associated pricing. Sometimes called "grid"
computing, it allows c...
Published:
2005-03-31
-
Abstract:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide
profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this
balance. But the vast majority have been worshipping at the (...)
Excerpt related to
companies using software at service:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability.
Most vend...
Published:
2003-05-09
-
Abstract:
Following the path of other E-procurement vendors, Concur announced a purchasing network for large companies. At the same
time, Concur announced that its entire suite of products, including access to its purchasing network, will be available to
small and mid-sized companies as an outsourced, Web-based pr (...)
Excerpt related to
companies using software at service:
Following the path of other E-procurement vendors, Concur announced a purchasing network for large companies. At the same
time, Concur announced t...
Published:
1999-12-15
-
Abstract:
webMethods, Inc. has released a set of Packaged Integrations — pre-built software solutions that can be used to rapidly automate
common cross-application business processes. The company claims Packaged Integrations make it possible to accelerate implementation
by up to 80 percent and reduce implementa (...)
Excerpt related to
companies using software at service:
... Using webMethods' Business Integrator, graphical process modeler ...
Integration Methodology (AIM), companies can customize and ... of acquiring Active Software
(who in ...
Published:
2000-12-15