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Software Functionality Revealed in Detail
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 company uses crm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Southern Pump & Tank Company (SPATCO)


Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent.

company uses crm  implementation assistance, from a company focused on our size business,” Tew says. “We have all the same business processes as a large corporation, but we don’t have the same resources. The Osprey implementation team had breadth of knowledge about mySAP All-in-One and was able to implement quickly. This allowed us to limit the internal business and IT resources we had to dedicate to the project.” That meant SPATCO could get applications like SAP® Service Management up and running quickly, to keep Read More

Salesforce.com Wants to Help You Transition to a Customer Company


Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud software company had an amazing transition over the years—once dismissed as a fad-like niche sales force automation (SFA) vendor with glorified contact management capabilities, salesforce.com is now a $3 billion (USD) enterprise software

company uses crm  badges, and gamification). The company has reported a 27 percent increase in sales as a result. 3.     Connected Employees: How do you service customers everywhere? Activision uses Service Cloud , salesforce.com’s fastest growing offering for multi-channel customer service and support (based on the acquisitions of Instranet , Activa Live Chat , and Assistly ). The company reports 37 percent improved customer satisfaction with Service Cloud’s real-time problem resolution. 4.     Connected Read More

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

company uses crm  help desks, and telecom company subscriber support. Consona today also offers a variety of pricing options, including term, perpetual, subscription, and utility-based. Being Partner-friendly Despite solid native call-center capabilities, Onyx Contact Center functionality had to be bolstered through a number of alliances. For instance, under a 2004 agreement, Onyx worked with Interactive Intelligence Inc. , a global developer of Microsoft-based business communications solutions, to create a connector Read More

The Lexicon of CRM - Part 3: From R to Z


CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

company uses crm  its lifespan in the company. TCP/IP - Transmission Control Protocol / Internet Protocol . TCP/IP is the method by which data on the Internet is divided into packets of bytes. Information is divided into packets of information, with each packet delimited with header information that includes the destination address to where the packet is to be routed when it is transmitted over the Internet, and how it is to be re-assembled with the other packets containing the coherent data on the other end. Packets may Read More

Human Capital Management: How Top Organizations Drive Company Profits Efficiently


This benchmarking study analyzes human resources (HR) performance for over 200 best-practice companies in three categories: process and transactional support, expertise-based business support, and strategic decision support. Two questions are at the core of the study: How can companies reduce HR costs and increase HR efficiency? And how can HR organizations create business value and optimize effectiveness? Find out what they said.

company uses crm  as HR costs per company employee, and HR full-time equivalents (FTEs) per 1,000 employees Process-specific, such as time to hire, cost to hire, and payroll error rate Degree of outsourcing and centralization Use of shared services Information technology used by HR employees Degree of IT automation and integration The study also covers the level of best-practice adoption across the full range of HR functions, with companies providing self-evaluation for coverage and the perceived importance of each best Read More

Exactus CRM


EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base.  

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Making the Leap to CRM


Making the leap to customer relationship management (CRM) doesn’t have to be a difficult process. But many companies have difficulty knowing how to get their CRM initiative off to the right start. There is, however, a simple, step-by-step process which will help guide your CRM implementation project in the right direction, even if you’ve never implemented a CRM system before.

company uses crm  difficult process for your company. If you haven’t implemented a CRM system before, there are many resources available to help assist in your efforts so your CRM implementation can be a positive process for you and your company. Many companies have difficulty in knowing where exactly to start to get their CRM initiative off to the right start. Oncontact Software encourages you to utilize the Oncontact Resource Center which is filled with advice and suggestions regarding your CRM initiative. We have Read More

Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution


Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses across industries. So, as you evaluate your options, you need to determine which solution will best meet your organization's marketing, sales, and business needs in the present and as it grows. Read about the top 10 features small and medium businesses should look for in a CRM solution.

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On-Premise vs. On-Demand CRM


When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision.

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

company uses crm  match-up to mid-market service company requirements versus those of market leaders more oriented to tier one or manufacturing companies; and Agresso’s customary lower total cost of ownership (TCO), while pre- and post- implementation ongoing change capabilities help too. Agresso has hereby also established a CRM Service Hub of more than 100 full-time professional services experts.  This team collectively has decades of CRM experience selling, implementing and supporting Oracle Siebel and Microsoft pr Read More

Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

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YOur CRM Solution in Our 2011 CRM Buyer's Guide


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Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report


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Top CRM for Financial Services


To make your search easier, you can quickly and easily compare CRM software for financial services using TEC's patented software decision support s...

company uses crm  (CRM) processes. If your company is considering new CRM technology, finding the right system or upgrade can be a difficult task. To make your search easier, you can quickly and easily compare CRM software for financial services using TEC''s patented software decision support system* (DSS). In just minutes, you can get a ranking of the latest CRM solutions based on your company''s needs and characteristics, including its size, industry, business model, geographical markets, IT platform and requirements, Read More

The Real Challenge of CRM: Employee Buy-In


Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success?

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