-
Abstract:
The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement
for SaaS in the realm of manufacturing enterprise resource planning has come from a veteran vendor and SaaS pioneer. (...)
Excerpt related to
comparison on premises hosted saas crm:
The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement
for SaaS in the realm of...
Published:
2007-12-14
-
Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
comparison on premises hosted saas crm:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
-
Abstract:
The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement
for SaaS in the realm of manufacturing enterprise resource planning has come from a veteran vendor and SaaS pioneer. (...)
Excerpt related to
comparison on premises hosted saas crm:
The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement
for SaaS in the realm of...
Published:
2007-12-14
-
Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
comparison on premises hosted saas crm:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
-
Abstract:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download.
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as
fit, return on investment, and risk. Learn how SaaS works (...)
Excerpt related to
comparison on premises hosted saas crm:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download.
SaaS, despite its phen...
Published:
2010-06-29
-
Abstract:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download.
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as
fit, return on investment, and risk. Learn how SaaS works (...)
Excerpt related to
comparison on premises hosted saas crm:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download.
SaaS, despite its phen...
Published:
2010-06-29
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
comparison on premises hosted saas crm:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
comparison on premises hosted saas crm:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
comparison on premises hosted saas crm:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
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Abstract:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications
that must be integrated? This article compares the (...)
Excerpt related to
comparison on premises hosted saas crm:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go w...
Published:
2001-09-05
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Abstract:
At the basic level, users want a more intuitive way to "look inside the business", and they want applications to bring them
closer to their operations, such as alerts that can help them handle exceptions or better yet, to act on business events (or
even non-events) well before they become exceptions. (...)
Excerpt related to
comparison on premises hosted saas crm:
At the basic level, users want a more intuitive way to "look inside the business", and they want applications to
bring them closer to their operat...
Published:
2005-08-23
-
Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
comparison on premises hosted saas crm:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
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Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
comparison on premises hosted saas crm:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
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Abstract:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Excerpt related to
comparison on premises hosted saas crm:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Published:
2007-10-24
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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
comparison on premises hosted saas crm:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
comparison on premises hosted saas crm:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
comparison on premises hosted saas crm:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
comparison on premises hosted saas crm:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
comparison on premises hosted saas crm:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Published:
2003-03-28
-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
comparison on premises hosted saas crm:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21