When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.
compensation management diagram
For your employees, tie compensation to customer retention. Perhaps your sales representatives would get their commissions based on successful product delivery rather than at the cash register ringing; or if their customers had satisfied and measurable smiles on their faces, they could get a percent or two higher on the commission for the particular sale. For your suppliers and vendors, a service level agreement that sets a baseline and then supports an above the baseline performance with a premium or a