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Business Intelligence: A Guide for Midsize Companies
Business intelligence (BI) is not a new concept. What’s new is that BI tools are now accessible for midsize companies. Managers can use BI to analyze complex

complain a manager  customer invoices. Customers frequently complain about being invoiced twice for the same purchase or shipment. Difficult-to-use BI technology. Your company's sales manager used analysis tools at her former job that she insists be used in your company as well. Although your company has invested in several licenses, users that have tried to use these tools have given up in frustration and rely exclusively on spreadsheets instead. No retention policy or practice for historical values. The sales department Read More...
Staff Scheduling for the Health Care Industry
Staff Scheduling manages the scheduling of hospital employees, primarily nursing staff.
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Documents related to » complain a manager


The Trap of Accountancy Systems; When to Move on to ERP
The differences between ERP and accountancy solutions are huge. Accountancy solutions help with financial management and statutory reporting, but do little to

complain a manager  ERP. Users begin to complain about the performance of your systems. You find that you have to create in-house databases and file systems around the ERP. You need better control of operations. Your stock is too high. You cannot match the value proposition and service offered by your competitors. There are problems with engineering data. You struggle to meet ISO, FDA, or FAA regulations. You find it difficult to control the shop floor and output is poor. Your buying costs are too high. Your customers are Read More...
Six Success Factors for Building a Best-run Marketing Organization
To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship

complain a manager  like, and what customers complain about on a daily basis (which is also a great source of information for shaping new-product development and branding strategies). Back-office groups have good visibility into a customer's financial situation, including the current balance, the total amount of business conducted, the number of purchased items returned, and so on. Marketing can integrate these various views. As a complement to new data collection initiatives to gain customer and prospect information, Read More...
Harness the Power of Your Virtual Sales Team
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and plan ways to gather other required

complain a manager  for implementing the product complain that sales over-promises, leaving them to face angry customers. The lack of trust can bleed over into customer meetings and presentations, giving prospects the impression that the company can't get its act together and perhaps can't be relied on to meet its commitments. What can you do about it? Building trust and support will take time, but it can be done. The best solution is to review and apply Waterhouse's critical components—the items you just read. And the Read More...
Business Benefits to FSM-CRM-ERP Systems Integration
These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure

complain a manager  to publicly vent or complain. Certain industries such as manufacturing and services industries, such as utilities and insurance, are some of the most pressured from this perspective. Smooth or seamless integration among field service management (FSM), customer relationship management (CRM), and enterprise resource planning (ERP) software plays an important role in the customer experience picture, as it provides the necessary pieces of the customer puzzle to the customer service and field service Read More...
A Step-by-step Guide to Securing Your Apache Web Server with a Digital Certificate
Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s

complain a manager  Step-by-step Guide to Securing Your Apache Web Server with a Digital Certificate Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s security is maximized, your customers can feel more confident about using your site to perform transactions. Get the lowdown on best practices for setup to help you ensure efficient management of your encryption keys and digital signatures. Read More...
How a Paper and Packing Company Grew with a Scalable ERP System
Joshen Paper & Packaging needed to update its enterprise resource planning (ERP) distribution system. Joshen partnered with Vormittag Associates Inc. (VAI) and

complain a manager  a Paper and Packing Company Grew with a Scalable ERP System How a Paper and Packing Company Grew with a Scalable ERP System If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Haier America Implements RFID Technology VAI designs fully integrated, customized system to meet the requirements of big box retailers. Source : Haier Resources Related to Enterprise Resource Planning (ERP) : Enterprise Resource Planning (ERP) (Wikipedia) How a Read More...
Case Study: How a Midsized Company Saved over $870,000 on a $3 Million Microsoft Enterprise Agreement, in Less Than Three Weeks
In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its existing enterprise agreement. But

complain a manager  Study: How a Midsized Company Saved over $870,000 on a $3 Million Microsoft Enterprise Agreement, in Less Than Three Weeks In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its existing enterprise agreement. But without the right negotiating skills, how could it be certain Microsoft’s offer was the most cost-saving approach? The company engaged an independent consulting firm, and in less than three weeks recognized savings of 28 Read More...
5 Simple Steps to Choosing a BRMS for a Loan Origination System
Today, 70 to 80 percent of costs for processing loan applications are people-related. From a mortgage company’s perspective, this results in increased costs and

complain a manager  Simple Steps to Choosing a BRMS for a Loan Origination System Today, 70 to 80 percent of costs for processing loan applications are people-related. From a mortgage company’s perspective, this results in increased costs and decreased revenues. With ever-changing loan products, enterprises are forced to build or buy new loan origination systems periodically. And to meet these challenges, they’re choosing technology that focuses on solving business problems, not technical problems. Read More...
A Couple of
As is the case with white papers, vendors' press releases (PR) can range from blatant bragging about the

complain a manager  Couple of Five Procurement Commandments in a Down Economy As is the case with white papers , vendors' press releases (PR) can range from blatant bragging about the latest-and-greatest product capabilities (and other marketing fluff ) to tastefully asserting competence and educating the market about specific issues. One example of the latter would be Emptoris ' April 2008 PR on the findings   of a panel of financial and procurement experts that have worked and consulted with leading Fortune 1000 Read More...
A Short Guide to a Faster WAN
Wide area networks (WANs) are essential to the majority of businesses, enabling effective communications within the organization and with customers, partners

complain a manager  Short Guide to a Faster WAN Wide area networks (WANs) are essential to the majority of businesses, enabling effective communications within the organization and with customers, partners, and suppliers. As more bandwidth-intensive applications are added to the mix, these networks are expected to handle the extra load—which can decrease its performance. Ensuring WAN usage is well-managed eliminates unwanted traffic and accelerates business activity. Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors
This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco Systems' rank can change with different

complain a manager  A Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors Executive Summary Selecting a piece of enterprise application software has never been an exact science. Vendors' hype, consultants' conflict of interest, users' doubts, tediously long selection processes, and unclear decisions rationale are some of the unfortunate watchwords for most selection practices. It is daunting for corporate IT buyers to discern the true capabilities, strengths and weaknesses of a given Read More...
Leveraging Technology to Maintain a Competitive Edge during Tough Economic Times -- A Panel Discussion Analyzed Part Five: Profitability and Changing Existing IT Systems
Every technology deployment should be about improving business. Old software hardly ever dies; however, old technology may become too costly to operate, which

complain a manager  Technology to Maintain a Competitive Edge during Tough Economic Times -- A Panel Discussion Analyzed Part Five: Profitability and Changing Existing IT Systems Introduction At the IFS Executive Forum , which took place on March 29 and 30 in Orlando, Florida (US), leading research analysts and industry experts discussed how companies can still leverage technology to maintain their competitive edge, even during tough economic times. The event was held in conjunction with IFS World Conference 2004 , Read More...
Will a Tool Manufacturer and a Supply Chain Software Vendor
The merger of traditional brick-and-mortar manufacturer Illinois Tool Works with Internet-based Click Commerce is puzzling, but has some method to the madness

complain a manager  a Tool Manufacturer and a Supply Chain Software Vendor Click in Matrimony? Event Summary Mergers and acquisitions ( M&As) in the enterprise applications arena are certainly not uncommon. In fact, when a single day goes by without an intra-market acquisition announcement, a market observer might even start feeling out of sorts. Neither it is uncommon to hear about manufacturers of, say, automotive parts, construction supplies, or food service equipment acquiring an enterprise system's software Read More...

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