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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 complaint about manager


It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

complaint about manager  (e.g., a customer's product complaint or improvement suggestion that needs to be investigated by several employees) would only unnecessarily encumber the ERP or customer relationship management (CRM) database. Maybe mapping only some critical data between the case management process and ERP database (e.g., for inventory or invoice adjusting purposes), and doing application programming interface (API) exchanges only periodically in a batch fashion might make more sense there. This brings us to Milwaukee,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Document Management System (DMS)

Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other organizations processing high volumes of documents. 

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Documents related to » complaint about manager

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

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Social Media and Customer Experience Feedback


Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves, "How can we tap into the power of this new method of communication to improve our business and the experiences we provide our customers?"

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Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

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It’s About Process (or Ability to be Responsive) -- Part II


Part I of this blog series introduced the notions of workflow automation and business process management (BPM). It also tackled the similarities and subtle differences between the two related software categories. Microsoft, for example, informally demarcates the Microsoft Windows Workflow Foundation (WF) focus on "internal processes" from Microsoft BizTalk Server's "external BPM" use. Namely

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Saba Software: All about People (Cloud) - Part 1


The 2011 Enterprise 2.0 conference’s expo floor in Boston in late June featured many of the “usual suspects,” such as Microsoft, IBM, Oracle, Adobe, SuccessFactors, Jive Software, SocialText, OpenText, Yammer, and Cisco Systems, to name only a few well-established providers (in addition to the plethora of innovative startup companies that one could encounter there). There were also some notable

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It’s About Time “Legal” Got Involved


On May 16th, a press release surfaced describing a new ASP (Application Service Provider) serving the legal industry. Trouble is, the new company’s website lacks fundamental information… Like who they are.

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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

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HR Manager to HCM Strategist in Four Easy Steps


Demand for global workforce visibility and insight is huge; yet many HR teams today are only able to produce data on what is currently happening or what occurred in the past. But HR needs to move beyond “what occurred,” applying full analytical capabilities to understand “why an event happened” so proactive changes can be made to improve overall business performance. This type of complex exploration and examination, where financial implications and cause and effect are studied, helps elevate HR to the most strategic level—transforming the HR manager to HCM strategist. Read this white paper to discover how cohesive business intelligence can proactively impact your organization.

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Network Engineering to Support the Bandwidth Manager Architecture


Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with the bandwidth manager. We examine these models, considering their ability to provide the deterministic admission control capabilities available within the public switched telephone network (PSTN).

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Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know


Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information access and disclosure regulations. Find out how a hosted security solution can provide reliable and comprehensive security coverage for your company’s e-mail, Web, and instant messaging (IM), without requiring extensive expertise or equipment in-house.

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