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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 complaints handling


KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part One
TEC senior analyst P.J. Jakovljevic attended the KANA Connect conference, and reports on the company's recent acquisition by Verint, with an in-depth look at

complaints handling  accommodate customer requests and complaints in ever more ways. However, there was no way to discern whether those requests were handled in the best possible manner and via the best possible customer service employee. The goal is to not necessarily connect to the first available agent, but rather to the right agent (with the right info, in the right place, at the right time).   In other words, KANA’s focus was on customer experience, but not really on both customer and employee experience and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Talent Management

Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning. 

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Surf's Up at Akamai


Akamai has unveiled a killer IPO in a mere 14 months. Its innovative product called FreeFlow delivers website content at stellar speeds. Will it be able to deliver revenue at the same speed it can deliver content?

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PeopleSoft: No More a Humble Kid From a Rough Neighborhood?


PeopleSoft has been on a quest to dramatically improve its customer service & support by weeding out its 3rd-party consulting partners. PeopleSoft also has a new platform, a new set of products and a new surprising attitude of lambasting competition. Further, its financial results for the second quarter ended June 30, 2000 are upbeat.

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It’s About Process (or the Ability to be Responsive) -- Part III


Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on similarities and subtle differences between the two related software categories. Finally, the idea of on-demand workflow and/or BPM solutions was introduced. To that end, Webcom Inc. has leveraged its vast expertise earned while addressing

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Quote-to-order Solutions and Key Performance Indicators


Providers of complex products, systems, and services should view quote-to-order (Q2O) systems as enablers that can improve competitive advantage. At the same time, users should remember that Q2O solutions are not necessarily advantageous for all manufacturing departments or businesses.

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Talent Management


Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning.

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ScienceSoft Inc.


ScienceSoft Inc. has been providing software outsourcing services for its customers across the globe from its offices in Belarus for 15 years. Over this time, our staff of 150 IT experts has gained strong experience in handling all major programming languages and technologies. We are committed to supplying customers with state-of-the-art C/C++, Java, .Net development services as well as Unix/Linux, web and database solutions.

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Provia Software Rises To The Challenge


Provia stands apart from its peers in the enterprise software industry by claiming that behind every one of its installations is a satisfied client.

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Cameleon Software to Facilitate Manitou Group’s Global Expansion


Cameleon Software, a provider of configure, price, quote (CPQ)/quote to order (Q2O) solutions for tier one organizations, recently announced that the Manitou Group, a global provider of the design, assembly, and distribution of material-handling solutions for agriculture, construction, and industry markets, chose Cameleon’s CPQ solution to support the global standardization of the Group's

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Southern Pump & Tank Company (SPATCO)


Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent.

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Off-duty Conduct-Balancing an Employer’s Needs With an Employee’s Right to Privacy


Workplace privacy issues are increasing dramatically, along with related employee complaints and litigation. As companies struggle to control health care costs, increase productivity, and maintain company confidentiality, they become concerned with how employees spend their time away from work. Meanwhile, employees naturally have a strong desire to limit “invasion” of their personal lives. Just where do you draw the line?

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