Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...

Abstract: Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the automation of business processes. SAP is an established leader in addressing the needs of large enterprises. Building on that performance and identified best practices, SAP built and launched SAP Business One. SAP Business One was designed to offer small and medium businesses the same business streamlining and efficiencies at a scale and scope appropriate to their needs. IDC recently interviewed a number of companies that have successfully deployed SAP Business One. The purpose of our interviews was to determine what impact the software had on their productivity and cost reduction.

Abstract: Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions.

Abstract: This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the 'big picture' of customer relationship management (CRM).

Abstract: IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

Abstract: Chances are that SAP applications play a role in your enterprise. SAP’s prowess at managing large volumes of transactional data has made it the leader in enterprise resource planning (ERP). As of January 2003, SAP claims more than 56,000 installations. Yet despite their popularity, SAP applications in many organizations remain semi-isolated and untapped for the business intelligence (BI) they contain.

Abstract: Capstone Turbine Corporation, an energy innovator, needed to implement management, business model, and strategy changes. It also needed to improve product reliability, modularize configurations, and provide visibility. By using SAP products, such as SAP BI, SAP EP, and SAP Best Practices, it realized performance measures for key business activities, and improved sales and inventory management.

Abstract: Unencrypted communication between users’ workstations and the backend SAP servers is a significant vulnerability to your SAP environment. This can put the confidential data inside your SAP systems and your entire business activity at risk—and have a negative impact on your customers. Find out how to reduce business risks and improve audit results through encrypted communication and two-factor user authentication for SAP.

Abstract: This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.

Abstract: Enterprises should consider collaboration as a core component of their IT infrastructure, and not simply as a set of tools that facilitate translation and communication. In this white paper, learn why SAP NetWeaver is the long-term integration platform of SAP; why business to business (B2B)integration is critical to SAP implementations; and how NetWeaver and SEEBURGER solve integration issues.

Abstract: Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

Abstract: SAP's manufacturing solutions are based on thirty years' experience of the processes that drive your business. When you choose SAP, you're assured of powerful, best-in-class solutions designed specifically for midsize manufacturing companies like yours. All from a single provider. SAP provides mission-critical solutions to more than 1,400 industrial manufacturing customers around the world. If fact, we're currently the market leader, with a commanding 54 percent share of the global market, compared to just 13 percent for our next closes competitor. Gain greater visibility across your enterprise, get closer to your customers, and reduce inefficiencies.

Abstract: After a year of silence surrounding SAP’s newest enterprise resource planning (ERP) solution, SAP Business ByDesign is back. During that year, many of its competitors pounced on SAP’s silence, even going so far as to spread rumors that the new product was dead. Find out what one Aberdeen analyst thought of Business ByDesign after taking it for a test drive at Sapphire 2009.

Abstract: SAP BusinessObjects XI 3.1 solutions are the next major release of business intelligence (BI) software from SAP. They include features ranging from reporting, query and analysis, and dashboards and visualization, to discovery and predictive analytics capabilities, as well as data quality and extract, transform, and load (ETL) functionality. Get a high-level overview of the new features in SAP BusinessObjects XI 3.1.

Abstract: Companies are under huge pressure to cut all SAP-related costs and are seeking every opportunity to exploit their huge investments in SAP to reduce total business expenses. A survey of 18 respondents reveals how companies are seeing the potential to squeeze further costs savings by exploiting SAP software investments, especially in enterprise resource management (ERP) and supply chain business process areas. Learn more.

Abstract: Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

Abstract: With the resurgence of the service market sector, the need for value-added and cost effective delivery of services to create competitive advantage has become more important. Professional and embedded service firms are turning to technology in order to stay ahead and grow their business. This white paper provides a comprehensive market analysis developed through a survey of technology decision makers in service-based organizations.

Abstract: SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented-Here (NIH) approach to software development and delivery, to a seemingly quite open approach of broad development alliances, company acquisitions, Internet portals development, and a deep, new relationship with IBM for both technology sharing as well as bolstering IBM Consulting’s support for SAP’s new multiple mySAP.com™ initiatives. 'Collaborative' and 'SAP' were not two words you might have ever seen in the same article. You’re seeing it now.

Abstract: Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of ownership.