Abstract: How people learn is now as important as what people learn. Organizations that appreciate new learning styles and provide their employees with Web 2.0 tools, such as wikis, blogs, video capturing and editing applications, and virtual worlds, have a greater chance of creating a successful learning process. The question is not whether you can benefit from informal learning initiatives, but how to implement them successfully.

Abstract: FREE Professional RFP Letters Toolkit - Accept, disqualify, decline, reject responses to a Request for Proposal, protest against unfair contract award

Abstract: FREE Professional RFP Letters Toolkit - Accept, disqualify, decline, reject responses to a Request for Proposal, protest against unfair contract award

Abstract: FREE Professional RFP Letters Toolkit - Accept, disqualify, decline, reject responses to a Request for Proposal, protest against unfair contract award

Abstract: Read this white paper to learn about the areas of potential legal liability and exposure that arise not only through the purely internal activities of your employees, but when inappropriate material makes its way into the corporate e-environment from the outside—and learn about the legal exposure that may arise when you permit employees to be exposed to spam containing pornographic or other inappropriate content.

Abstract: Many companies classify individuals as independent contractors rather than employees, attempting to save money or make things simpler. After all, independent contractors aren’t on the payroll, don’t enjoy the same benefits given employees, and are typically easier to terminate. However, you can’t simply “declare” someone an independent contractor—failure to make a legally correct categorization can lead to expensive consequences.

Abstract: The success of Kentucky (US)-based First Federal Savings Bank can largely be attributed to its sophisticated review process. The bank conducts an annual 360 review for each of its employees. Besides rating themselves, employees are also evaluated by peers, subordinates, and supervisors. To conduct these reviews, the bank uses Blue/360, a web-based multi-rater application designed specifically for conducting 360 reviews.

Abstract: Developing business acumen isn’t easy, but it is fundamental to business alignment. What does that mean exactly? It means understanding what it takes for a business to make money, and it involves the financial literacy of how strategies, decisions, and actions impact the bottom line. Through classroom-based training, your managers and employees can learn how these connections are made to the business. Find out more.

Abstract: Employees installing and using unauthorized applications like instant messaging, voice over Internet protocol (VoIP), games, and peer-to-peer file-sharing applications cause many businesses serious concern. Find out why it’s important to control such applications and learn about various approaches you can take to find a simple and cost-effective solution that integrates with malware protection.

Abstract: With 10 remote office locations spread across nine states, Amerisure was in need of a communications platform that would enable the company to enhance the distribution of information to employees. Employees located in satellite offices, with no direct access to the home office, can feel disconnected from corporate headquarters’ operations and activities. Amerisure needed to communicate to employees in a timely manner that would allow the flow of accurate, important information, whether that data be employee-specific, such as salary, job, or benefit information, or company news and updates. In addition to a centralized communication platform, the company wanted heightened management of its workforce through the use of business intelligence tools that would allow it to track trends and have improved monitoring capabilities for each location.

Abstract: A company’s success depends upon its ability to make smart decisions and respond quickly in a highly volatile environment. When a company has a relevant and clearly stated Purpose, Mission, Vision, and Values, which are understood by all employees, both management and employees are in a superior position to put strategies and actions into place that propel the organization forward.

Abstract: Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?

Abstract: Today, if a company wants to retain its employees, it must take great strides to make their jobs more rewarding. To give their employees the learning experience they’re looking for, many organizations are now implementing learning management systems (LMSes).

Abstract: The Internet creates new opportunities for mischief—and new challenges for managers. How do you balance individual access with the overall good of the business? What’s the right balance between monitoring and blocking? Learn about a Web security solution that can allow you to monitor and enforce your Internet usage policies, bringing site monitoring and filtering together with anti-virus and anti-spyware protection.

Abstract: Organizations are dealing with a new organizational model. Employees often work remotely, and they interact with teammates, peers, and customers through the phone, Internet, and instant messaging. Their managers may be in other cities. Learn how talent management and social networking technology can help align your company, and allow employees to collaborate efficiently, without a traditional top-down management model.

Abstract: Founded more than 60 years ago, the Rodgers & Hammerstein Organization (R&H) represents a wide variety of entertainment copyrights. R&H used Microsoft Dynamics AX to gain a full picture of its business, but wanted to give all employees fast, easy access to the data they needed to serve customers. By upgrading to Dynamics AX 2009, employees now have business intelligence (BI) and workflow tracking at their desktops.

Abstract: It’s easy to blame a poor service experience on the person who delivered it. But usually customer service failure can trace its root cause back to the technology and processes agents use—systems that are hard to navigate, don’t give access to vital data, and don’t provide multichannel integration with a clear view of customers. Learn how a multichannel system can enable a more effective customer experience strategy.

Abstract: Demand for knowledge workers is building even as their experience, skills, and abilities are in ever shorter supply. And, the needs of this diverse talent pool are shifting. Rather than focusing on acquisition and retention, you should focus instead on what employees care most about. Discover strategies that enable you not only to hire the best talent, but to develop it by connecting employees to what matters to them.