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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 computer diagnostic tools


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

computer diagnostic tools  customer is becoming more computer literate, which means that customers are ready to be introduced to online self-service solutions. Many customers indeed want to be able to solve their own problems through self-support on the Web, since we are all “too darn busy, and who has time for lengthy phone calls.” Companies, too, are ready to embrace the benefits of self-help solutions, which offer the dual advantage of cutting the cost of support while improving the quality of the service delivered to users.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

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Inflation’s Demise: The Impact on Business Informa


Enterprise Resources Planning (ERP) business models and information systems originated in the 1970s and 1980s, an inflationary period. They addressed business priorities that were strongly influenced by inflation. Many manufacturers are now confronting worldwide price stability, or even deflationary pressure, and can

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Do Chinese Enterprises Really Need MES and WMS?


Despite rapid industrialization in China and other developing countries, most manufacturing execution systems (MES) and warehouse management systems (WMS) are found in North America, Western Europe, and Japan. These systems have made extraordinary productivity gains possible in the West. However, Chinese manufacturers require a new generation of MES and WMS capabilities to boost their productivity.

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SAP Upgrade Success Story


Gruppo Tosinvest is by no means a single-process company. Beside a core focus on health care, it also runs businesses in the media, real estate, financial services, and engineering and construction sectors. With such an array of processes, controlling IT costs is of utmost importance. That’s why it decided to upgrade the enterprise software it had been running since 2001.

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Compaq, HP, IBM, Intel and Microsoft Create New PC Security Alliance


Five key vendors, Compaq, HP, IBM, Intel, and Microsoft have allied together to develop a new hardware and software specification for personal computer security. The alliance has set a goal of publishing a specification proposal by the second half of 2000. It remains to be seen what impact this will have on the rapidly increasing number of information security attacks.

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Development Tools for Microsoft Dynamics GP


Microsoft development tools will help developers and independent Microsoft software vendors integrate Microsoft Dynamics GP with existing applications. This accounting and business management system includes many features and benefits, as well as guidelines to help developers choose the right tools for various development tasks and create custom applications that integrate with Microsoft Dynamics GP.

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Practical Computer Applications, Inc.


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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High-performance CPM Is Redefining the Role of Enterprise-quality FP&A Tools


High-performance, enterprise-quality corporate performance management (CPM) is opening the door to providing more comprehensive and real-time analytics across the enterprise. It expands the traditional forecasting, planning, and analytical (FP&A) capabilities within finance and extends CPM’s decision support analytics to line-of-business (LOB) operations. Find out more in this profile of performance management solution provider deFacto.

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You Need More Than Functions and Features to Implement an ERP Package Part Two: More Tools and Summary


This article continues the examination of tools that a vendor may supply that can make the implementation of an ERP package easier for your project team, end users, and IT department. Read on to see what tools you may want to have in your toolbox before proceeding with the implementation.

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Project Portfolio Management Tools: Which Approach is Best?


Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete—or flat-out wrong. Before purchasing a tool, buyers should familiarize themselves with established theories for valuing projects. Armed with understanding, they can avoid getting "burned" by the unsuitable PPM tools that are being pushed in the marketplace.

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