X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 computer diagnostic tools


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

computer diagnostic tools  customer is becoming more computer literate, which means that customers are ready to be introduced to online self-service solutions. Many customers indeed want to be able to solve their own problems through self-support on the Web, since we are all “too darn busy, and who has time for lengthy phone calls.” Companies, too, are ready to embrace the benefits of self-help solutions, which offer the dual advantage of cutting the cost of support while improving the quality of the service delivered to users.

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

Evaluate Now

Documents related to » computer diagnostic tools

Do Chinese Enterprises Really Need MES and WMS?


Despite rapid industrialization in China and other developing countries, most manufacturing execution systems (MES) and warehouse management systems (WMS) are found in North America, Western Europe, and Japan. These systems have made extraordinary productivity gains possible in the West. However, Chinese manufacturers require a new generation of MES and WMS capabilities to boost their productivity.

computer diagnostic tools   Read More

SAP Upgrade Success Story


Gruppo Tosinvest is by no means a single-process company. Beside a core focus on health care, it also runs businesses in the media, real estate, financial services, and engineering and construction sectors. With such an array of processes, controlling IT costs is of utmost importance. That’s why it decided to upgrade the enterprise software it had been running since 2001.

computer diagnostic tools   Read More

Inflation’s Demise: The Impact on Business Informa


Enterprise Resources Planning (ERP) business models and information systems originated in the 1970s and 1980s, an inflationary period. They addressed business priorities that were strongly influenced by inflation. Many manufacturers are now confronting worldwide price stability, or even deflationary pressure, and can

computer diagnostic tools   Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

computer diagnostic tools   Read More

Compaq, HP, IBM, Intel and Microsoft Create New PC Security Alliance


Five key vendors, Compaq, HP, IBM, Intel, and Microsoft have allied together to develop a new hardware and software specification for personal computer security. The alliance has set a goal of publishing a specification proposal by the second half of 2000. It remains to be seen what impact this will have on the rapidly increasing number of information security attacks.

computer diagnostic tools   Read More

Dead Heat: Corporate Buyers Gain Analysis Tools in Leading e-Procurement Products


Commerce One has partnered with Sagent Technology to add analytic tools to its enterprise e-purchasing application. Also, Ariba has partnered with Informatica to add analytic tools to its enterprise e-purchasing application.

computer diagnostic tools   Read More

Methods and Tools Operationalizing Data Governance


Data governance is about standardizing principles and implementing best practices. This white paper looks at common challenges to effective information use, and the practical lifecycle associated with defining and then implementing observance of data policies through defined business rules, inspection, reporting, and monitoring.

computer diagnostic tools   Read More

PeopleSoft, Lawson To Resell Integration Tools


Two ERP vendors recently signed agreements to resell integration software from Enterprise Applications Integration vendors.

computer diagnostic tools   Read More

CSC (Computer Sciences Corporation)


For more than 50 years, we at CSC have developed smart, technology-enabled solutions to solve our clients' toughest challenges, demonstrating a commitment to excellence and a passion for exceeding expectations. Over the past five decades, technology has radically changed the world we live in. We have remained at the forefront of our business because we have understood how to use technology change and innovation to deliver value to our clients.We are often asked, "What is it that you do?" We tell them, humbly and yet truthfully: we do amazing things. We help solve big challenges. Technically complex, mission-critical challenges. Watch our video, which brings to life a few of those challenges through four short case studies. Or, read from a list of hundreds of our client success stories.

computer diagnostic tools   Read More

Outsourcing Management Software Tools: An Executive Point of View


Large-scale, complex outsourcing deals have produced equally complex management issues. Indeed, the leading cause of missed expectations in outsourcing is poor governance—after the deal is signed. For this reason, executives can benefit tremendously from outsourcing management tools, including third party vendors. Where and how do they work? And what is the cost in terms of time and money?

computer diagnostic tools   Read More