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Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?
As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users

computer helpdesk software  Evidian, IBM, PassGo, or Computer Associates? Executive Summary As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users choose to write down their passwords, and by doing so, jeopardize security. Even if the users never do anything to compromise the organization's security, they are more likely to forget passwords when multiple passwords are required. The resulting constant password resets can amount to an Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » computer helpdesk software


Social Engineering Can Thwart the Best Laid Security Plans
There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to

computer helpdesk software  person may have some computer knowledge, it probably won't be enough for the person to catch on to what's going on. Falling For The Act    Once the hacker has an unsuspecting employee on the phone, it's time for the act to begin. The hacker will usually pose as an employee. If it's a big company with a lot of offices, they might pose as support personnel from another office. If it's a smaller company, they may pretend to be a new helpdesk employee, a consultant, or a representative from the phone compan Read More
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

computer helpdesk software  enter terminations from any computer with an Internet connection-- whether they're traveling, in the office, or working from home. Through a customized, automated workflow process, the transactions route up the approval chain with no manual intervention. Once the approval is electronically generated, our HRIS and Payroll systems are automatically updated, confirming e-mails go back to the initiating managers-- and the process takes minutes instead of days. We also now deliver up-to-the-minute personal, em Read More
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

computer helpdesk software  the client is not computer savvy, the CSA can remote into the client’s workstation, and by taking control of the client’s machine, can resolve the problem more efficiently. Now if the problem is hardware-related, the ticket must be sent to third level (L3) support. This is when an on-site technician must go to the client site and physically change hardware parts or peripherals in order to close out the ticket. Every company has its own service level agreement (SLA) to resolve an incident. An SLA is an Read More
IBS-Slow but Steady (and Demand-Driven) May Win the SCM Race
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain the leader within its selected

computer helpdesk software  is now part of Computer Associates ). IBM DB2 is the primary database. On the client side, ASW has added support for all Microsoft Windows platforms, and since the ASW 3.5 release (shipped in the late 1990s) there has been support for a Java-based front-end, called Internet Connection e , to handle basic on-line order entry, information on product availability, pricing, and order status checking requirements. Use of Internet technologies has been in line with other more technologically conservative vendor Read More
Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies
ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their business requirements, they should

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The Complete Buyer's Guide for Payroll Software
When selecting and deploying a new payroll software solution, there are many factors to take into consideration, including timing, data transfer and conversion,

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Sonata Software
Sonata Software is a technology services company, with an on-site/offshore service delivery model. Sonata's philosophy is to invest organizational resources

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abas Business Software
abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and

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Mesonic Business Software
Founded in 1978 in Vienna, Austria, Mesonic is a developer of commercial business and e-business software solutions, including financial and accounting

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Epicor Financial Management Software (v. 9.05) for Financial Packages Certification Report
Epicor Financial Management Software (v. 9.05) is now TEC Certified for online evaluation of financial packages in TEC’s Accounting Evaluation Center. The

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Software Solutions
Trigent helps clients in industries such as commercial software, manufacturing, marketing and media. Its solution frameworks and development automation tools

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Ultimate Software
Ultimate Software delivers cloud-based human capital management (HCM) solutions that help businesses personalize talent acquisition, simplify payroll

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What's Wrong With Application Software? Business Changes, Software Must Change with the Business.
Business changes constantly in small ways and large. It is rare to find an application product that can change once it is implemented. This gap is a reality

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