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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

computer hierarchy definition  customer is becoming more computer literate, which means that customers are ready to be introduced to online self-service solutions. Many customers indeed want to be able to solve their own problems through self-support on the Web, since we are all “too darn busy, and who has time for lengthy phone calls.” Companies, too, are ready to embrace the benefits of self-help solutions, which offer the dual advantage of cutting the cost of support while improving the quality of the service delivered to users. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » computer hierarchy definition


Mill Industries: A Generic ERP Challenge
Mills are factories where value is added to raw material by processing it into a form suitable either for further manufacturing, or for immediate end-use

computer hierarchy definition  the industry practices. AXIS Computer Systems (now also a business unit of Made2Manage Systems) has been an undisputed market leader (if not the sole provider), with the AXIOM Enterprise Management Suite . As with the sheet metal centers (where is AXIS also highly competitive), wire and cable enterprises have to quickly find the spool, reel, box, and so on, which best fits the customer's needs, while conforming to customer constraints such as put-up size, packaging requirements, and the like. To that Read More...
Architecture Evolution: From Mainframes to Service-oriented Architecture
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the platform support. It is going to

computer hierarchy definition  very large and expensive computer capable of supporting hundreds or even thousands of users simultaneously. In the hierarchy that starts with a simple microprocessor (as in watches or calculators, for example) at the bottom and moves to supercomputers at the top, mainframes are just below supercomputers. In some ways, mainframes are even more powerful than supercomputers because they support more simultaneous programs, but supercomputers can execute a single program faster than a mainframe. The Read More...
The Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications
In this article we describe author's experience with the distributed development of multi-lingual three-tier Java/ CORBA/database Internet applications. We

computer hierarchy definition  use of a laptop computer for demonstration of work in progress at a customer's site. This approach was used in the project described in this article to quickly create the database stub that emulates behavior of the database at the production site. Since the application used a small subset of tables and fields in the actual database, replication of their structure at the development site was quick and easy. When it comes to database Internet applications, another trick worth mentioning is the use of Read More...
Information Architecture in Office SharePoint Server
Before any medium-to-large company implements Microsoft® Office SharePoint® Server 2007, it’s important to become familiar with the process that may occur

computer hierarchy definition  business process models | computer usability | content architecture | cost justifying usability | data architecture | define information architecture | definition of information architecture | definition of usability | designing usability | designing web usability | development information architecture | director information architecture | enterprise architecture | enterprise information architecture | experience information architecture | findability | framework architecture | future of information Read More...
Engineer-to-Order (ETO ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help

computer hierarchy definition  engineer to order ERP, engineer to order software, ETO ERP, manufacturing software, ERP manufacturers, erp comparison, compare erp software, erp systems, erp software comparison, top erp, erp custom manufacturing, erp for contract manufacturing Read More...
Mixed-Mode Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help

computer hierarchy definition   Read More...
Computer Guidance Corp’s Construction ERP Longevity
I have only recently been made aware of Computer Guidance Corporation (CGC) and its leading construction ERP solution for architecture, engineering, and

computer hierarchy definition  been made aware of Computer Guidance Corporation (CGC) and its leading construction enterprise resource planning (ERP) solution for architecture, engineering, and commercial construction companies, even though the company has been around for over 30 years. CGC’s eCMS Construction ERP solution had then and still has among the best construction accounting, payroll, and job cost functionality around (see Figure 1).   Figure 1 . eCMS Look and Feel   The feature-rich application set, Web-based access, and Read More...
How Do You Categorize Notebooks?
The notebook computer market has become one of the remaining battlegrounds for computer manufacturers. Our purpose here is to define the notebook market

computer hierarchy definition  2000 Overview The notebook computer market has become one of the remaining battlegrounds for computer manufacturers. The Intel-based server market has consolidated to four major manufacturers (Compaq, Dell, Hewlett-Packard, and IBM). The desktop PC market, although highly competitive, has seen similar consolidation, and the breadth of offerings has narrowed in recent years. The nearest thing to vitality here was the advent of two products: (1) the Internet/Information appliance, which is still in its Read More...
Anatomy of a Technology Selection
Dell Computer Corporation spent millions preparing to deploy an ERP system before realizing that the solution to one set of issues created a more severe problem

computer hierarchy definition  and considerable expense, Dell Computer abandoned this Enterprise Resource Planning program when they realized that it was inappropriate in their environment. The issues were not directly related to the application architecture, but rather to the implications of running a dynamic company with a distributed management philosophy. Velocity of data through the enterprise is essential to Dell's competitive advantage, and an integrated suite of applications does appear to be an appropriate solution. However, Read More...
Employee Onboarding: An HR Technology Seeking a Definition
A commonsense approach to defining an onboarding initiative starts with the company defining its objectives, prioritizing its goals, and carefully evaluating

computer hierarchy definition   Read More...
M-Tech Mercury Information Technology, Inc.
M-Tech is a computer security software and services company that develops and distributes security products to streamline passwordmanagement and login account

computer hierarchy definition  Inc. M-Tech is a computer security software and services company that develops and distributes security products to streamline password management and login account administration. M-Tech offers computer network security services such as remote penetration tests, risk analysis, development of secure applications and more. Read More...
What’s Up with Computer Associates?
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing its numbers in the first calendar

computer hierarchy definition  Up with Computer Associates? What’s Up with Computer Associates? M. Reed - October 24, 2000 Event Summary In a series of radical moves, Computer Associates (NYSE: CA) appears to be trying to re-direct its gargantuan operations (it is the third largest software firm in the United States, behind Microsoft and Oracle). After missing its numbers in the first calendar quarter (CA's 4th fiscal quarter), its stock was down 59% at one point. Here is a partial summary of the moves CA has made: Charles Read More...
Compaq, HP, IBM, Intel and Microsoft Create New PC Security Alliance
Five key vendors, Compaq, HP, IBM, Intel, and Microsoft have allied together to develop a new hardware and software specification for personal computer security

computer hierarchy definition  trusted and secure personal computer platform based on common standards. Alliance Chairman, David Chan of Hewlett-Packard says, This workgroup was formed to define the necessary set of capabilities for a security subsystem that would allow a system integrator and solution provider to establish trust on a hardware platform. The Alliance also stated that personal computers lack a standard set of system hardware-based functions needed to establish trust on the platform. The cited mission is somewhat Read More...

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