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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 computer hierarchy definition


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

computer hierarchy definition  customer is becoming more computer literate, which means that customers are ready to be introduced to online self-service solutions. Many customers indeed want to be able to solve their own problems through self-support on the Web, since we are all “too darn busy, and who has time for lengthy phone calls.” Companies, too, are ready to embrace the benefits of self-help solutions, which offer the dual advantage of cutting the cost of support while improving the quality of the service delivered to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » computer hierarchy definition

Information Architecture in Office SharePoint Server


Before any medium-to-large company implements Microsoft® Office SharePoint® Server 2007, it’s important to become familiar with the process that may occur. Included in this practical scenario, using a fictional company, are typical approach and implementation techniques that may come up when planning, customizing, and deploying Microsoft® Office SharePoint® Server 2007. Learn more about the features and functionality available.

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Architecture Evolution: From Mainframes to Service-oriented Architecture


Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the platform support. It is going to determine whether a product is going to be able to accommodate increasingly evolving user requirements.

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Mill Industries: A Generic ERP Challenge


Mills are factories where value is added to raw material by processing it into a form suitable either for further manufacturing, or for immediate end-use. However, general enterprise resource planning software typically does not meet the requirements of these industries.

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Business Intelligence Status Report


Spurred by government mandates for more business transparency, business intelligence has emerged to extract information from ERP systems. How has BI emerged? What does the terminology surrounding it mean, and what is its current state of affairs?

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Computer Associates Goes E-Business in a Big Way


Computer Associates announced at their CAWorld conference that e-business is the place to be, and they are re-orienting their company to facilitate it. CA has previously failed to make inroads in the consulting arena, and they feel e-business is the way to fix the problem.

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Dell, IBM in $6B Services Deal


Dell Computer Corp. and IBM Corp. announced that IBM will provide service and support for Dell PCs and servers.

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Choosing Between Linux and Microsoft Windows Using an Analytical Hierarchy Process


Because small to medium enterprises are limited in their resources, they must carefully consider which of the two major operating systems available—Microsoft Windows or Linux—will better serve their needs and be more cost-efficient to implement.

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Mixed-Mode Manufacturing (ERP)


The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers'' IT technology with their business strategies, and subsequent software selection.

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System Software Suppliers Slip Seriously


Shares of Computer Associates, BMC Software, Compuware Corporation, and others have suffered serious setbacks on the stock market in recent days due to shortfalls in revenue. These companies are direct competitors, and are all suffering the same fate in the stock market. Once again, the dreaded Wall Street 'whisper number' has not been made, and the stock market has reacted harshly. Sales of mainframe software have softened, causing much of the shortfall.

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Reducing Computer System Power Consumption through Disk Defragmentation


You may already know what disk defragmentation software does and what the benefits are. Take a closer look at the benefits in performance, cost, time-to-complete, wattage consumed for each test, and overall kilowatt hours (KWHs) consumed with Diskeeper defragmentation software. All tests, including methodology, format, and protocols, were performed with a focus of determining power and cost savings. Learn more.

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