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Abstract: In 2001, a leading North American resort owner purchased a 50 percent interest in Blue
Mountain Resorts. To prepare for the demands of being part of a publicly held company, Blue
Mountain began evaluating business intelligence (BI) and performance management (PM) systems. Find out how the company’s chosen solution helped improve reporting, avoid head-count additions, reduce labor costs, and decrease inventory levels.
PubDate: 1/26/2010 11:02:00 AM
Abstract: Copper Mountain debuts a Multi-mode Asymmetric Digital Subscriber Line (ADSL) line card. This line card will deliver voice and data service simultaneously over a standard plain old telephone service (POTS) line.
Abstract: With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.
Abstract: If you could have a 360-degree view of your business, wouldn’t you want to take a peek? Most companies would say yes, but no business could benefit more from this panoramic view than large enterprises. Today, they’re getting that view—and more, from customer relationship management (CRM) technology. For large enterprises, CRM represents a powerful opportunity for positive change—and you ignore it at your own risk.
Abstract: Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another for marketing, and a third for operations. Developing a real-time solution that provides a single view of the customer is by far the best way to increase customer satisfaction.
Abstract: In construction and services, matching the right people to the right projects is mission-critical if those projects are to show actual profits. But determining profitability takes time—not a common commodity today. What’s needed are tools to track, identify, and report all contract and project activity—an integrated view of all job details, including the critical factors that determine profitability.
Abstract: The Perfect Order measurement has proven to be a powerful measurement of a business. Should The Perfect Order be defined from an internal point of view or from a customer point of view . . . inside-out or outside-in?
Abstract: CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business and the all-important customer view. Many companies, hard as it is to believe, do not have a clear idea of who are their most profitable customers.
Abstract: Hyne Timber, with over 1,000 employees and 12 wholesale outlets in eastern Australia, finds advantage in taking a long view in developing its strategy. Part of that strategy is its IT operations. PRONTO-Xi, the company’s enterprise resource planning (ERP) system, offers functionality for effective manufacturing, sales, and inventory management. Discover how Pronto’s ERP offers Hyne an integrated view of timber operations.
Abstract: Virtualization software reduces total cost of ownership (TCO) in server environments and provides almost immediate return on investment (ROI). TCO analysis should take a holistic view of all software and hardware costs, giving a better view of technology purchases and where new efficiencies can be made. Learn how to apply a TCO model to virtualization projects, and reduce the costs of operating a server environment.
Abstract: After decades of father-son stewardship, Deltek has been transformed by a New Mountain Capital LLC majority capital investment. Already a recognized enterprise resource planning leader for North American project-based businesses, Deltek is now looking to strengthen its global position.
Abstract: In March, i2 Technologies announced it would acquire Aspect Development Corporation and a smaller vendor, Supplybase, Inc. Though the record offer price – $8.6 billion in stock – raised some eyebrows, i2 will gain a mountain of potential in return.
Abstract: Not all integrated accounting and point of sale (POS) systems are created equal. If sales prices aren’t updated, or if on-hand stock isn’t managed properly, you will be at a major competitive disadvantage. Fully integrated accounting systems move information smoothly from one module to another—but what does integration as it applies to accounting and POS software really mean?
Abstract: Process manufacturing industries have distinct needs from an enterprise resource planning (ERP) system. Here’s an overview of what process manufacturing requires from an ERP solution, including business intelligence capabilities.
Abstract: E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM functionality to provide advances in personalization and campaign management.
Abstract: A vendor compliance database can range from a complex system built within the retailer's existing architecture to a smaller, stand-alone desktop database application. Find out what's Andersen's take on vendor compliance programs.
Abstract: Performance addresses issues surrounding how the new economy is transforming the supply chain and ultimately, how Andersen conducts business. Through this effort, they express how their customers, and the industry in general, are creating a more innovative supply chain.
Abstract: The arrival of the new economy has brought significant changes to the existing business landscape. In particular, the retail industry is quickly learning the value of developing strategic working relationships with vendor partners to improve supply chain efficiency.
Abstract: The objective of supply chain logistics - to provide goods to the right place at the right time in the right quantity - is easy to understand, but achieving this objective while minimizing costs is not an easy task.