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Abstract:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves
the speed, consistency, and convenience of informatio (...)
Excerpt related to
computer knowledge base:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Int...
Published:
2010-03-11
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Abstract:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled experts. The ability to harness a company’s intellectual property and know-how helps build competitive
advantage. (...)
Excerpt related to
computer knowledge base:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled ex...
Published:
2007-11-19
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
computer knowledge base:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
computer knowledge base:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
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Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
computer knowledge base:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
-
Excerpt related to
computer knowledge base:
... I served as CEO of a geographic information system (GIS) and computer-aided design ...
is to save time, assist him or her in managing a knowledge base, and filling ...
Published:
2011-10-28
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Abstract:
'Mass customization' is the buzzword of the current decade. Customers demand products with lower prices, higher quality and
faster delivery; yet they also want products customized to match their unique needs. A product configurator that enables manufacturers
to efficiently deliver customized products by (...)
Excerpt related to
computer knowledge base:
'Mass customization' is the buzzword of the current decade. Customers demand products with lower prices, higher quality
and faster delivery; yet t...
Published:
2003-08-21
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Abstract:
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start.
There are a number of web site features one should examine in order to maximize web site visits. Reprinted with permission
from Plant Engineering and Maintenance magazine. (...)
Excerpt related to
computer knowledge base:
... Unfortunately, not all computer maintenance management system (CMMS) vendor web ...
Maintenance knowledge base One of the potentially more useful sections deals ...
Published:
2004-02-21
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Abstract:
It is now imperative that businesses be prudent. With rising volumes of data, traditional analytical techniques may not be
able to discover valuable data. Consequently, data mining technology becomes important. Here is a framework to help understand
the data mining process. (...)
Excerpt related to
computer knowledge base:
It is now imperative that businesses be prudent. With rising volumes of data, traditional analytical techniques may not be
able to discover valuab...
Published:
2009-06-19
-
Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
computer knowledge base:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
The star above small and medium businesses (SMB) has never been so bright. CRM solution vendors are courting this market
segment extensively. This is the second of a series of articles that look at strategies deployed by major enterprise solution
vendors to attract the SMB decision makers and whether t (...)
Excerpt related to
computer knowledge base:
The star above small and medium businesses (SMB) has never been so bright. CRM solution vendors are courting this market segment
extensively. Th...
Published:
2003-06-30
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Abstract:
The unveiled product set, JDA Portfolio 2004.1 should help retailers and their suppliers optimally plan and execute the selection,
quantification, assortment, procurement and placement of finished goods at the point of sale (POS). (...)
Excerpt related to
computer knowledge base:
The unveiled product set, JDA Portfolio 2004.1 should help retailers and their suppliers optimally plan and execute the selection,
quantification,...
Published:
2004-12-28
-
Abstract:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled experts. The ability to harness a company’s intellectual property and know-how helps build competitive
advantage. (...)
Excerpt related to
computer knowledge base:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled ex...
Published:
2007-11-19
-
Abstract:
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start.
There are a number of web site features one should examine in order to maximize web site visits. Reprinted with permission
from Plant Engineering and Maintenance magazine. (...)
Excerpt related to
computer knowledge base:
... Unfortunately, not all computer maintenance management system (CMMS) vendor web ...
Maintenance knowledge base One of the potentially more useful sections deals ...
Published:
2004-02-21
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Abstract:
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities
of Knowledge Based Selection Methods and Tools. These tools, integrated with business decision making procedures, can arguably
reduce selection risk and improve chances for succ (...)
Excerpt related to
computer knowledge base:
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities
of Knowledge Based ...
Published:
2001-05-31
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Abstract:
The firewall market is a mature and competitive segment of the information security market. With numerous vendors and firewalls
in all price ranges choose from, IT decision makers should be especially selective. This report presents a market overview
and some criteria for selecting products from the long (...)
Excerpt related to
computer knowledge base:
... proprietary or private information from public information on a computer network. ...
span the globe, Cisco is an international company with a loyal customer base. ...
Published:
2005-03-01
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Abstract:
Software selection is complex and time-consuming. Taking shortcuts or skipping steps in the process increases the risk of
making the wrong choice. But attending a virtual trade show can accelerate the selection process, increase vendor interaction,
and reduce this risk. (...)
Excerpt related to
computer knowledge base:
... It's no wonder selecting a computer system can ... the “sweet spot”
of the vendor's customer base? ... These “knowledge bases” of features
can be prioritized ...
Published:
2008-01-02
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
computer knowledge base:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive
a solution from them assumes an ability to accurate (...)
Excerpt related to
computer knowledge base:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processe...
Published:
2001-05-30
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
computer knowledge base:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04