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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

computer service point  includes vendors like Hewlett-Packard, Computer Associates, and Mercury Interactive among others. Most, if not all, have added this support into its products after product release. There are many other companies that have also adopted ITIL in one way or another. For example, Viadyne Corporation adopted ITIL prior to building its product and Proxima Technology is using ITIL as a complementary framework to Six Sigma. It views ITIL as a structure or definition for IT service delivery with Six Sigma Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » computer service point


Geac Computer Corporation: Mastering Growth by Acquisitions
Geac has acquired in excess of 40 companies around the world. Geac's purchase of UK-based ERP software maker JBA International in 1999 has nearly doubled the

computer service point  & 2 - Geac Computer Corporation Ltd. - Annual & Quarterly Results). It has a lean general & administrative headcount and keeps its business units manageable in size. As a result, the company generates significant free cash flow and maintains one of the highest 'revenue per employee' ratios within the industry. Vendor Challenges Due to its late expansion into the ERP world and since its product portfolio is regarded as a bunch of niche point solutions (as opposed to a complete ERP product suite), the Read More...
The Exacting Needs of Metal Service Centers
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet the dimensional inventory, chemical

computer service point  STEELMAN Software , Axis Computer Systems and to a degree SYSPRO , and SoftBrands ' evolution or Exact Software's JobBOSS products may certainly address some of the complexities of the industry. User Recommendation As a litmus test to determine if an ERP solution caters to the needs of metal centers, one should ask whether the solution can automatically compare available inventory specifications like width, length, gauge, and chemical and physical properties against a customer's order specifications and Read More...
Point of Sale: To Stand Alone or Not?
When selecting a point of sale (POS) solution, users have a choice between stand-alone solutions and integrated solutions. They should first evaluate core and

computer service point  transaction amounts, whereas a computer based POS system allows more extensive features, due to its software. The devices in a computer based POS hardware system typically include a monitor, a cash drawer, a keyboard, a mouse, a receipt printer, and sometimes a barcode scanner. Compared to the cash register, a computer based POS system allows retailers to compute more extensive sales analysis, track hot items, or track customer preferences, all with only a few clicks. In addition to the typical Read More...
Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the

computer service point  IBM Global Services (vertical: Computer products and services), Informatica (vertical: data warehouses) and possibly such giants as AT&T and WorldCom (vertical: Telecommunications) are examples of this breed of service provider. Generally they are legacy organizations that see real growth opportunity, sense the need to re-invent themselves to survive, or are merely remarketing themselves with current jargon without any basic change in what they provide. It should be pointed out that the situation is Read More...
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

computer service point  self-service,guide,HR,management Read More...
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

computer service point  Scientific Selects IFS Enterprise Service Management IFS has announced that Zef Scientific, Inc. , a multi-vendor service provider for high-performance liquid chromatography–mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, and other offices in North Read More...
Descartes Acquires Computer Management USA
Descartes Systems Group recently acquired Computer Management USA, a U.S.-based provider of security filing solutions and air cargo management solutions for

computer service point  Acquires Computer Management USA Descartes Systems Group recently acquired Computer Management USA , a U.S.-based provider of security filing solutions and air cargo management solutions for airlines and their partners. The all-cash purchase price for the acquisition was US $6.6 million.   Computer Management's solutions help air carriers streamline security filing and customs clearance processes, directly and through coordination with ground handlers and container freight stations. The air Read More...
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

computer service point  Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

computer service point  CRM,online,Epicor,self-service,clientele,customer Read More...
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

computer service point  Delivery of Enabling Software as a Service In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take. Read More...
Ficus Computer Engineering, Inc.
Ficus Computer Engineering provides consulting services in the field of Web-enabled applications, e-commerce solutions, and Palmapplications.

computer service point  Computer Engineering, Inc. Ficus Computer Engineering provides consulting services in the field of Web-enabled applications, e-commerce solutions, and Palm applications. Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

computer service point  Differentiation: Your 3-Step Plan Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More...

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