-
Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
computer telephone integration:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
-
Abstract:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another
plunge. Is the Applix move a harbinger of the future (...)
Excerpt related to
computer telephone integration:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-fo...
Published:
2003-03-11
-
Abstract:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy
mosaic (...)
Excerpt related to
computer telephone integration:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has...
Published:
2002-08-15
-
Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
computer telephone integration:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
-
Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
computer telephone integration:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
-
Abstract:
The award is in recognition for not only the advanced integration capabilities with the Exchange platform but also for innovation
in bundling hardware, software, and support under one contract. (...)
Excerpt related to
computer telephone integration:
... The award is in recognition for not only the advanced integration capabilities with
the ... users to access voice, fax, and e-mail from a computer or telephone.
...
Published:
2000-07-11
-
Excerpt related to
computer telephone integration:
... facilities services, travel, internal suppliers (eg, computer, telephone),
and so ... Integration with enterprise resource planning (ERP) back-office systems goes
...
Published:
2009-07-10
-
Abstract:
Lucent's Octel unified messenger uses a text-to-speech conversion engine for transmitting e-mails over a standard telephone
line. (...)
Excerpt related to
computer telephone integration:
... who do not always have Internet and/or computer access ... has also
stated that it will provide integration services for ... A PBX telephone
system is a prerequisite to ...
Published:
1999-11-01
-
Abstract:
Lucent's Octel unified messenger uses a text-to-speech conversion engine for transmitting e-mails over a standard telephone
line. (...)
Excerpt related to
computer telephone integration:
... who do not always have Internet and/or computer access ... has also
stated that it will provide integration services for ... A PBX telephone
system is a prerequisite to ...
Published:
1999-11-01
-
Abstract:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy.
You must quickly identify your specific needs before yo (...)
Excerpt related to
computer telephone integration:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB)...
Published:
2010-03-11
-
Abstract:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy.
You must quickly identify your specific needs before yo (...)
Excerpt related to
computer telephone integration:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB)...
Published:
2010-03-11
-
Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
computer telephone integration:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
-
Abstract:
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP
works, and what you should know before selecting a VoIP vendor. (...)
Excerpt related to
computer telephone integration:
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP
works, and what you sho...
Published:
2009-01-28
-
Abstract:
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP
works, and what you should know before selecting a VoIP vendor. (...)
Excerpt related to
computer telephone integration:
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP
works, and what you sho...
Published:
2009-01-28
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Hacking your PBX. Specific, Measurable, Achievable, Relevant and Time-Bound.
The days of telephone switchboard operators are long gone. In today's electronic age, through private branch exchange
(PBX) technology, operators have been replaced with Inte (...)
Excerpt related to
computer telephone integration:
... Phone System. Source: VoIP-News. Document Type: White Paper Description: The days of telephone
switchboard operators are long gone. ...
Published:
2010-03-11
-
Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
computer telephone integration:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Abstract:
Most enterprises fight fires with axes, fire hoses, trucks, and hordes of firemen, but the CDQM approach is a smoke detector.
It’s far less expensive to put a fire out when it’s just smoldering, rather than to extinguish a blazing house fire and then
remodel the entire house. (...)
Excerpt related to
computer telephone integration:
... Another problem occurred during the Systron integration when IT combined the two ...
customers, they were frequently not capturing addresses and telephone numbers. ...
Published:
2002-10-18
-
Abstract:
There is no one correct answer, both desktop office suites excel in specific areas and pale in others. The contents of this
note target the generic corporate office employee who makes heavy use of a word processor, medium use of spreadsheets, and
limited database and/or web development. (...)
Excerpt related to
computer telephone integration:
... web based integration features and integration with the ...
Corel's telephone and onsite support offers trained ... corporate and consumer based
computer systems come ...
Published:
2000-05-12
-
Abstract:
There is no one correct answer, both desktop office suites excel in specific areas and pale in others. The contents of this
note target the generic corporate office employee who makes heavy use of a word processor, medium use of spreadsheets, and
limited database and/or web development. (...)
Excerpt related to
computer telephone integration:
... web based integration features and integration with the ...
Corel's telephone and onsite support offers trained ... corporate and consumer based
computer systems come ...
Published:
2000-05-12
-
Abstract:
Refer to enterprise phone system buyer's guide.The latest telephony system technologyfor your business.Read free white papers.
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed
decision, you should understand the following crucial (...)
Excerpt related to
computer telephone integration:
Refer to enterprise phone system buyer's guide.The latest telephony system technologyfor your business.Read free white
papers. Implementing or upgr...
Published:
2010-04-09