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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 computer telephone programs


Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

computer telephone programs  Surado's release of its computer telephony integration (CTI) module, based on Intel's NetMerge CT ADE, scheduled for 1st Quarter of 2004, with support for all major telephone switches, will allow a true automated support call center. Some of the Customer Service module features are a referral tracking system, definitely a smart feature to set up relationships between contacts and to identify strategic alliances for cross selling and up selling; the user interface provides a hierarchical view (tree based

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » computer telephone programs

The Lexicon of CRM - Part 2: From J to Q


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.

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The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

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Fighting Cybercrime on the Internet


Excerpts from a presentation on cybercrime by Laura Taylor, TEC Director of Security Research for the E-Gov 2000 Conference sponsored by SAIC on July 10, 2000 at the Washington Convention Center.

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Business Case - Dunkin Donuts


Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

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Geac Announces Q3 Results and Acquires CRM Vendor


Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31, 2000. Geac also announced it has acquired RunTime, the Denmark-based e-Customer Relationship Management (eCRM) solutions provider to the apparel, footwear, and textile industries.

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People’s Role in Cyber Security: Academics’ Perspective


With an aim of emphasizing the role of people in computer and Internet security, the Crucial Cloud Hosting team presents the views of some of the major security specialists from prestigious U.S., U.K., and Australian universities. To examine the extent to which human factors can contribute to either preserving security standards or bringing risk to company data, the whitepaper outlines the most common employee-caused security issues in the corporate ecosystem.

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CAXA


CAXA is the largest domestic provider of computer-aided design (CAD), computer-aided manufacturing (CAM), and product lifecycle management (PLM) solutions in China. The company's suite of CAD/CAM products and PLM solutions are designed to address the complete spectrum of product life cycle requirements-from early conceptual design, detailed design, process planning, and shop-floor management to post-sale services.There are more than 200,000 seats of CAXA installed at locations throughout China, including 35 CAXA regional sales and service offices, 300 training centers, and 300 business partners. More than 1,200 domestic universities and vocational schools use CAXA for training courses. CAXA is also the standard testing tool for many government-sponsored certificate programs.CAXA's customer base consists of manufacturing, assembly, and tooling enterprises in the equipment, heavy machinery, automotive, aerospace, and defense industries. Customers include Haier, Lenovo, First Automotive Works (FAW), Shengu, Yantai Moon, Beijing Petroleum Machinery, Xi'an Aero-engine, QiQihar First Machine Toolworks, Dalian Locomotive & Roll Stock Works, Huanghai Bus, and Yunma Aircraft.Headquartered in Beijing Zhongguancun Science Park-China's Silicon Valley-the company is led by its Chairman and chief executive officer (CEO), Dr. Yi Lei. The company's international operation, IronCAD-located in Atlanta, Georgia (US), and led by Dr. Tao-Yang Han-is an employee-owned enterprise.

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TEC Programs for Consultants


Partner with TEC and we’ll equip your firm to deliver a variety of software evaluation and selection projects. Depending on your needs, we can set you up to deliver individual projects on a case-by-case basis, or to deliver multiple projects on an ongoing basis. We can also work with you to support your sales and marketing programs so you can make the most of your new capabilities. With over 50 successful consultant projects supported and a growing worldwide network of preferred partners, TEC is perfectly positioned to help you take your practice to the next level.

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Acer to Jump on Internet Appliance Bandwagon


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#2 Dell Tries Harder, Compaq Hurts


Dell Computer Corporation is the #2 Intel server manufacturer in the world. Can they beat Compaq and make it to #1?

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