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Abstract:
How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually
relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online
customers won’t even bother to complain. But now, o (...)
Excerpt related to
compuware:
... user Experience. Source: Compuware. Document Type: White Paper Description: How many
of your online customers are happy customers? ...
Published:
2010-03-11
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Abstract:
Shares of Computer Associates, BMC Software, Compuware Corporation, and others have suffered serious setbacks on the stock
market in recent days due to shortfalls in revenue. These companies are direct competitors, and are all suffering the same
fate in the stock market. Once again, the dreaded Wall Str (...)
Excerpt related to
compuware:
Shares of Computer Associates, BMC Software, Compuware Corporation, and others have suffered serious setbacks
on the stock market in recent days d... ...
Published:
2000-08-08
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Abstract:
The Impact of IT Service on Business Process Management. Browse & Download Free IT Reports on The Impact of IT Service
on Business Process Management There are potential benefits of operating business process management (BPM) side-by-side with
business service management (BSM). BPM and BSM are emergin (...)
Excerpt related to
compuware:
The Impact of IT Service on Business Process Management. Browse & Download Free IT Reports on The Impact of IT Service
on Business Process Mana...
Published:
2010-03-11
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Abstract:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised
by the Basel Committee's New Capital Accord expec (...)
Excerpt related to
compuware:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CI...
Published:
2010-03-11
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Abstract:
Reporting Value of IT Services with Balanced Scorecards. Browse & Download Free IT Researches on Reporting Value of IT
Services with Balanced Scorecards A balanced scorecard is a measurement system for management that provides real insight into
the status of a business or some part of it. Developed by (...)
Excerpt related to
compuware:
Reporting Value of IT Services with Balanced Scorecards. Browse & Download Free IT Researches on Reporting Value of IT
Services with Balanced S...
Published:
2010-03-11
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Abstract:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
Excerpt related to
compuware:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Manag...
Published:
2010-03-11
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Abstract:
There was a time when companies went with one platform, and stuck with it, hiring IT staff with that technology in mind.
That time has passed. Today, heterogeneity is the name of the game, with orga¬nizations having combinations of legacy software
and distributed systems, across multiple platforms and a (...)
Excerpt related to
compuware:
... Source: Compuware. Document Type: White Paper Description: There was a time when companies
went with one platform, and stuck with it, hiring IT staff with that ...
Published:
2010-03-11
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Abstract:
The Business Value of Business Service Management. Browse & Download Free IT White Papers on Business Value of Business
Service Management. As more business processes exist in an electronic universe, the need to manage the IT services that enable
these processes increases. Business service management (...)
Excerpt related to
compuware:
The Business Value of Business Service Management. Browse & Download Free IT White Papers on Business Value of Business
Service Management. As ...
Published:
2010-03-11
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Abstract:
Reducing the Cost of Systems Operations.IT White Papers and Other White Papers Related to Reducing the Cost of Systems Operations.
Disintermediation is the process of removing redundant intermediaries from a systems management infrastructure. Once vital
to systems monitoring, proprietary agents are now ma (...)
Excerpt related to
compuware:
Reducing the Cost of Systems Operations.IT White Papers and Other White Papers Related to Reducing the Cost of Systems Operations.
Disintermediatio...
Published:
2010-03-11
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Abstract:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional
services sector industries. (...)
Excerpt related to
compuware:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP...
Published:
2007-04-09
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
compuware:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
-
Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
compuware:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
-
Abstract:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from
those offered by the enterprise resource planni (...)
Excerpt related to
compuware:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project...
Published:
2005-12-13
-
Abstract:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from
those offered by the enterprise resource planni (...)
Excerpt related to
compuware:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project...
Published:
2005-12-13
-
Abstract:
Reduce the Pain of ERP Upgrades with Better Planning. Download Free IT Comparison Reports Related To ERP Upgrades and Better
Planning. Enterprise resource planning (ERP) systems now support many organizations’ most important business processes, and
house their most sensitive corporate data. As a result, (...)
Excerpt related to
compuware:
Reduce the Pain of ERP Upgrades with Better Planning. Source: SAP. Document Type: White Paper Description: Enterprise resource
planning ...
Published:
2010-03-11
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Abstract:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the first calendar quarter (CA’s 4th fiscal quarter), its stock was down 59% at one point. (...)
Excerpt related to
compuware:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the f...
Published:
2000-10-24
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Abstract:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in
the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently,
deciphering the difference between ERP and PSA remains a c (...)
Excerpt related to
compuware:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the
service industry. Sim...
Published:
2006-04-13
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Abstract:
IBM has announced a four-year, $200 million investment to make it more cost effective and easier for companies to manage
data on IBM S/390 enterprise servers. They will attempt to compete more effectively with Computer Associates (which acquired
Platinum Technology and Sterling Software), BMC, and Oracl (...)
Excerpt related to
compuware:
IBM has announced a four-year, $200 million investment to make it more cost effective and easier for companies to manage data
on IBM S/390 enterpr...
Published:
2000-09-22
-
Abstract:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the first calendar quarter (CA’s 4th fiscal quarter), its stock was down 59% at one point. (...)
Excerpt related to
compuware:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the f...
Published:
2000-10-24
-
Abstract:
IBM has announced that it will now provide Linux support and services for its largest machines, the S/390 Series of mainframes/servers. (...)
Excerpt related to
compuware:
IBM has announced that it will now provide Linux support and services for its largest machines, the S/390 Series of mainframes/servers.
Published:
2000-06-09