Home
 > search for

Featured Documents related to »  concept of crm


Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

concept of crm  customer colony . This concept of colony is an extension of the community concept 1rst exploited by the Amazon.com model. In a customer colony, the connection is high touch, personal and geographically focused. In this case, it's the customer's neighbor, friend or family member. Through the book, the manufacturer can define a localized market of potential customers with a built-in advocate. Colonization is distinguished by a high-touch interaction-a dialogue-that shapes the market and creates new opportun Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » concept of crm


The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

concept of crm  are turning to this concept of QoS, where the level of service that is offered a user on the network may be prioritized, based on a certain set of criteria. For example, the CEO might demand the highest QoS at all times, and would be given preferential treatment at printer queues, storage devices, and network bandwidth. Queues (Work Queues) - Repositories for work orders that one or more employees have access to. It's a collection of actionable items, from which employees select the items that they will Read More...
Should Your Software Selection Process Have a Proof of Concept? Part One: Structures and the Selection Process
This article explores how the proof of concept (POC) fits into the software selection process, when a POC should be undertaken, structural variables, and the

concept of crm  arise. The proof of concept (POC) is a tool sometimes used within the selection process to overcome these issues. The POC is a consulting exercise undertaken by the software vendor or value-added reseller (VAR). The purpose of the POC is to determine scope, functional fit, level of customisation, resources, and project timetable of high value software implementations. There are as many different terms for the POC including implementation planning study (IPS), pre-implementation study, pre-sales review, Read More...
Difficult Conversations: Discussing CRM with Your CEO Part Two: Elements of the Discussion
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play a continuous role in its

concept of crm  vocabulary. Adherents to the concept are thereby forced to use new terminology to avoid association with the now discarded idea of CRM. This is a sad state of affairs for CRM advocates, and is an indictment of the industry for poisoning the pond. For example, what does being customer-centric really mean? How do you define loyalty? Which metrics would measure whether the organization possesses these attributes or at what level? For the purposes of this paper, CRM will be defined as follows: CRM is an opera Read More...
Should Your Software Selection Process Have a Proof of Concept? Part Two: Advantages, Disadvantages, and Conclusion
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively high. Risk can be measured by

concept of crm  to the proof of concept (POC) for the client including Expectation synchronization with the vendor Improved ownership of the implementation process Identification of functional gaps or overselling Better understanding of investment required. More accurate scoping provides a better understanding of the investment required to complete the implementation. Evaluation of the implementation partner. The POC process allows the client to evaluate the software and also the implementation partner. There are also Read More...
CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement

concept of crm  being customer centric (a concept whose definition remains illusive). Is it no wonder that the industry has a problem with achieving much less defining success? From the outset of the industry, analysts have challenged the CRM vendor community to justify the large investments required to deploy this technology. The vendor response has been to identify case studies that demonstrated success . Although some analysts have attacked vendor credibility in terms of user satisfaction with their respective system, Read More...
Soaring across the Regions: A View of the Impact of the Internet on Business
The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a

concept of crm  across the Regions: A View of the Impact of the Internet on Business The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more. Read More...
CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

concept of crm  may be an interesting concept and raise issues but if it does not result in positive action, it has not served its purpose. As previously indicated, the self-assessment can be completed at any phase of an initiative. If the initiative is just starting, it can be used as a form of readiness, at the middle of an implementation it can be used as a calibration, and in the post implementation period, a course correction step. Regardless of the stage, the emphasis should be on learning and action, not finger po Read More...
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

concept of crm  Customer Relationship Management Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More...
Soffront CRM
The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales

concept of crm  CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Read More...
Forecasting Total Cost of Ownership for Initial Deployments of Server Blades
For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both

concept of crm  Total Cost of Ownership for Initial Deployments of Server Blades For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs). BEGINLYXU Read More...
Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)
Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's

concept of crm  ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II) Part I of this blog topic has revisited Agresso 's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships.  Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA , but the analysis of this potential Read More...
Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)
Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily

concept of crm  ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I) Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The protagonist of the Read More...
The Benefits of Selecting a CRM Implementation Partner
As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing

concept of crm  Benefits of Selecting a CRM Implementation Partner Harvest Solutions offers consulting services to help you select and implement your company's CRM system. Throughout our many years of experience in the CRM industry we have created a methodology for designing and implementing CRM systems which leads to successful outcomes for our clients. Source: Harvest Solutions Resources Related to The Benefits of Selecting a CRM Implementation Partner : Customer Relationship Management (CRM) (Wikipedia) The Read More...
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

concept of crm  is central to the concept of workflow - it executes the business process as defined by user. Further, the engine should track progress continuously and ensures that the correct sequences of process steps are followed as dictated by business rules. Usability and Process Definition: A non-technical business user should be able to define business processes in terms of work queues, thresholds, and the business rules of the process that are then executed by the process engine. Process Management: The Workflow Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others