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Abstract: Informix, a leader in data warehousing and business intelligence software, has developed an application named i. Decide Web Success that promises to provide dot-coms and clicks-and-mortar organizations with a database independent platform for analyzing their web data.
PubDate: 10/13/2000
Abstract: PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident information, automate service ticket processing, and give end-to-end views of the customer experience. Find out more about the how the company improved customer satisfaction.
Abstract: Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance, and ensuring proper process management, as well as approaches to help maximize your return on investment (ROI). A SaaS solution for your enterprise resource planning (ERP) or accounting system might be your ticket to improved business and application performance.
Abstract: You have heard that something called split DNS can speed up websites. What does this mean and how does it work?
Abstract: Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it. WebCriteria has ridden into town with its latest silver bullet.
Abstract: RSW Software upgrades one product and releases a second. The products enable companies to test the function and load carrying capability of websites and middle tier applications.
Abstract: Angara uses millions of anonymous user profiles to help websites convert first time visitors to first-time customers.
Abstract: WebCriteria announced that it has launched a new study of user interaction with Websites. As with previous studies, the results will be used to build a software model of a surfer (named Max) and integrated into products that help assess the quality of a real surfer’s experience.
Abstract: Remedy announced its acquisition of Axtive Software Corporation, a provider of relationship marketing software that supports personalized interactions between surfers and websites.
Abstract: As systems, networks, and websites suffer new magnitudes of Denial of Service attacks, malicious network scans, and network intrusions, organizational CIOs need to be held accountable for information security.
Abstract: Red Hat said that Intel plans to make Red Hat Linux software available on powerful server computers designed to run websites.
Abstract: A sampler of recent niche E-commerce websites.
Abstract: What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer activity in today’s multichannel world.
Abstract: Management at Concert GmbH, a company specializing in the production of non-woven air-laid fabrics, realized that the company had a lot of different custom applications running in its plants. Much of the production management was being handled manually—not in keeping with the nature of the company. After selecting a production management solution, Concert realized a return on investment in less than one year. Learn why.