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The Benefits of Call Center Outsourcing
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call

conference call transcription  Benefits of Call Center Outsourcing An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where? Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » conference call transcription


FinancialForce Accounting Summer ’12 Bridges Salesforce Service Cloud and Accounting
FinancialForce Accounting Summer ’12 is launched just in time for the Dreamforce 2012 conference. FinancialForce Accounting has been extended to work with

conference call transcription  for the Dreamforce 2012 conference. FinancialForce Accounting has been extended to work with Salesforce Service Cloud (previously it worked with Salesforce Sales Cloud only). This integration is expected to eliminate the proverbial gap between customer service and finance functions and to turn the customer service center (call center) from a cost center to a profit center. Why? Because customer service departments are absorbing ever-more customer interactions, creating the need for a broader, deeper view Read More...
Innovation, Innovation, Innovation: Notes from DSCC 2010 (Day 1)
The Dassault Systèmes Customer Conference (DSCC) 2010 kicked off on November 9th, 2010 in Orlando, Florida. It is the second time that Dassault Systèmes has

conference call transcription  The Dassault Systèmes Customer Conference (DSCC) 2010 kicked off on November 9th, 2010 in Orlando, Florida. It is the second time that Dassault Systèmes has hosted the customer conference collectively for most of the company’s brands at a single event, with a geographic focus on the Americas (the European Customer Forum [ECF] 2010 is the European equivalence taking place in two weeks). When I had a little time to reflect after the busy first day came to an end, the key word that popped into my mind Read More...
Teradata 2013 Partners Conference: Interview with Dan Graham, General Manager for Enterprise Systems, Teradata
BI Analyst Jorge Garcia interviews Dan Graham, General Manager for Enterprise Systems at Teradata, live on the show floor at the 2013 Teradata Partners

conference call transcription  2013 Partners Conference: Interview with Dan Graham, General Manager for Enterprise Systems, Teradata BI Analyst Jorge Garcia interviews Dan Graham, General Manager for Enterprise Systems at Teradata, live on the show floor at the 2013 Teradata Partners Conference. Listen and find out how the Aster 6 SNAP framework handles data types that don’t fit easily into rows and columns, how having a JSON data type in the data warehouse helps companies deal with the internet of things, and why for a Read More...
Why Progressive Businesses Use Cloud-Based Call Center Software
No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the

conference call transcription  Progressive Businesses Use Cloud-Based Call Center Software No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More...
TDWI Conference in Chicago: The BI-cycle Still Running
Recently, I attended the TDWI Conference in Chicago. This conference was a great opportunity to learn insights from the people who are involved in the industry.

conference call transcription  Conference in Chicago: The BI-cycle Still Running Recently, I attended the TDWI Conference in Chicago. This conference was a great opportunity to learn insights from the people who are involved in the industry. In each conference, it’s always interesting to see how the BI sector has matured. The interest in gaining more and more control and improvement in the BI terrain is still a growing process. I’m glad to know there is still a lot to say and do in the data management space. I also had the Read More...
Call Pro CRM


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4 Things You Should Think of Before Going Postal on Customer Service
We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but

conference call transcription  said at the CRMe10 conference yesterday ): • The customer service representative is not the owner of the company and most of the time follows the instructions he or she is given, even when they do not make sense—shooting the messenger will probably not  be noticed by the decision makers who could improve the services you’re receiving and helps no one • If customer service representatives are putting you on hold or transferring you to another department, it is mostly because they don’t know Read More...
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

conference call transcription  Center Protocols: Getting Problems Solved! Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge on how to resolve the issue. If the problem is Read More...
SAP - A Humble Giant From The Reality Land? Part 1: Alliances
During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. Expanding outside its

conference call transcription  company-sponsored, wireless-enabled e-business conference in the world. Commerce One Partnership  Its, now proverbial partnership with Commerce One (NYSE: CMRC) is even stronger. In June SAP invested an extra $225 million in Commerce One, bringing its stake to 20%. The deal is scheduled to go through before the end of August. The agreement also includes SAP gaining the right to buy a limited amount of additional shares of Commerce One common stock in the future and the right to have representation on Read More...
How to Save $20,500 on Call Center Software
Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers

conference call transcription  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More...
Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you

conference call transcription  CRM for Contact Centers Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center. Read More...
Enterprise Resource Planning Systems Audio Conference
This is a transcript of an audio conference on Enterprise Resource Planning Systems presented by TechnologyEvaluation.Com. The presentation used the TEC

conference call transcription  Resource Planning Systems Audio Conference Introduction This is a transcript of an audio conference on Enterprise Resource Planning System Evaluation & Selection conducted on June 14, 2000. Good morning everyone, my name is Predrag Jakovljevic (alias PJ) and I head-up the Enterprise Resource Planning (ERP) research area for TechnologyEvaluation.Com. Today we are going to demonstrate a proven, best of breed methodology for evaluating and selecting an ERP system. During the presentation, we will use Read More...
CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement

conference call transcription  Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM In Search of a Charter Customer relationship management (CRM) represents a powerful and sophisticated set of software applications that are designed to leverage the efforts of customer-facing functions such as sales, marketing, and customer service. The CRM industry continues to flounder due to high costs and perceived high failure rates. Despite thousands of pages of analyst reports and Read More...
Linking S&OP and CPFR (For Retailers' and Manufacturers' Sakes): An Executive Panel Discussion
My recent blog series on the JDA FOCUS 2010 user conference focused primarily on JDA Software’s strategy and product roadmap on the heels of its recent

conference call transcription  JDA FOCUS 2010 user conference focused primarily on JDA Software ’s strategy and product roadmap on the heels of its recent acquisition of i2 Technologies . But FOCUS 2010 was reportedly the largest vendor’s conference ever, with more than 1,700 registered attendees, more than 100 customer presentations, and nearly 300 total sessions. Now, I concur with  ARC Advisory Group ’s Steve Banker with regard to his displeasure at the fact that analysts and the press were barred from more than a third of Read More...

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