X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 conference call transcription


Plex Systems at a Crossroads: Part 2
At the beginning of June, I attended the PowerPlex 2013 conference, Plex System’s 12th annual user conference, in Columbus, Ohio, where the focus was on the

conference call transcription  enhancements. After all, the conference theme, Get Connected, was an acknowledgement of the importance of leveraging the input and direction of the Plex community and a reminder that through sharing information and insight, the entire extended enterprise should be stronger and more resilient. VP of strategy Jim Shepherd mentioned that the R&D themes at Plex will be about new industry features for verticals, improved user experience, extensions for geographic localizations, and centralized (shared)

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

Evaluate Now

Documents related to » conference call transcription

SAP Gets Serious with SAP HANA and Mobility


Yesterday in San Francisco, SAP held a press conference to make two (perhaps three) major announcements about its strategy for the data management and mobility spaces. These announcements unveiled big-time movement in two major IT areas: data management and mobility. SAP HANA and Sybase At the press conference, Vishal Sikka, member of the SAP Executive Board for Technology and

conference call transcription   Read More

Direct 500, LLC


Direct 500In today's world of highly competitive distribution sales, businesses are looking for ways to improve their call center, estore and catalog sales channels. Direct 500 is designed for organizations with multiple selling channels. Businesses often implement multiple software solutions to meet these many different business requirements. For Example, sales order entry and inventory management, a hosted eCommerce site that is not connected to their ERP software, spreadsheets to track marketing campaigns and many manual processes to overcome the shortcomings of a non-integrated solution. Direct 500 was built on the Sage MAS 500 ERP platform to meet these business needs with a single integrated solution.Call CenterCall centers are usually high volume order entry departments. Speed of entry and accuracy of data is critical. Direct 500 provides an enhanced sales order entry search engine to speed the lookup of current customers or prospects. It provides multi-field lookup using Postal Code, Last Name, Company Name, Phone Number and email address.Once the customer is located, Direct 500 focuses on speed of entry and access to information for the operator. We want the operator to be focused on serving the customer and not worried about the deals and promotions that they need to track on a manual sheet - we have incorporated all of this logic in the sales order entry module.eStore Many distributors offer their products on their website. However, many do not have an estore that is integrated with the ERP software. Ultimately, is serves as a glorified fax machine.The Direct 500 estore is an extension of MAS 500 and the Direct 500 call center capabilities. The business rules for pricing, sales tax, freight, credit card processing and many others that are defined for sales order entry are extended to the estore.MarketingDistributors that sell through multiple channels often face challenges in tracking sales, marketing campaigns and their effectiveness. Direct 500 offers a multi-level source code that tracks how new customers are created and the source of each new order, providing valuable analysis data for the business.Integrating source codes with the Call Center and the eStore provides the business with an effective promotion and analysis tool set. For Example, an email blast with integrated source codes and promotions can automatically take the buyer to a special offer on the eStore, complete the shopping cart with the promotion and place the order in MAS 500 with no interaction from the call center staff.Fulfillment Many distributors that sell through multiple channels are high volume shipping organizations. These companies can live or die by their shipping costs. Address accuracy, shipping and handling calculations and on time delivery determines if these companies thrive or barely survive. Direct 500 provides extensive shipping capabilities focused on simplifying the Call Center and eStore transactions. Shipping methods have been expanded with features to allow shipments by address types, restrictions by postal codes and countries. Shipping charts can be defined by geographical region and level of service. Direct 500 also offers integration to StarShip, allowing customer to have a calculated freight and handling charge straight from the StarShip rate tables. The Direct 500 SolutionThere are many ways multi channel sales organizations can address their individual business requirements. However, addressing the business need as a whole requires a well designed application that provides the company with a call center, estore, marketing and fulfillment business solution.

conference call transcription   Read More

IFS Doubles Down on Mobile Apps


During the IFS World Conference 2013 in Barcelona, IFS presented a number of new mobile solutions, ranging from field service management to smartphone applications for office workers. The product investments are part of the company’s push to leas the enterprise mobility space. Building on its first wave of smartphone apps and the launch of the IFS Touch Apps Partner Program (both announced at

conference call transcription   Read More

Beware Supply Chain Excel Users (You Are Doomed!)


Last week, I attended a supply chain management (SCM) user conference in Florida. The main objective of the user conference was to help users learn and share experiences to eliminate business pains faced either due to lack of technology or business processes. MS Excel, was proudly mentioned in many of the conversations I had with supply chain professionals. It felt like SCM professionals were

conference call transcription   Read More

Notes from the TDWI Conference in San Diego, (Day 1)


The TDWI World Conference in San Diego has finally begun, and as a media partner, TEC will be covering this event in its entirety. The next series of brief posts will be dedicated to the conference’s highlights whose theme is “Creating an Agile BI Environment .”The Initial Keynote The official session began with a very interesting and “agile” opening key note by Wayne Eckerson called

conference call transcription   Read More

Teradata 2013 Partners Conference: Interview with Michele Chambers, Revolution Analytics


BI Analyst Jorge Garcia interviews Michele Chambers, Chief Strategy Officer and VP of Product Management & Marketing at Revolution Analytics, live on the show floor at the 2013 Teradata Partners Conference. Listen and find out about the pivotal role of partners and integrators in Revolution’s growth strategy, how big data is inverting BI’s traditional math-beats-data formula, and how roles for BI and data professionals are changing.

conference call transcription   Read More

PLM Road Map 2009: What to Expect?


I went through the agenda of the PLM Road Map 2009 (September 22 and 23, in Detroit, Michigan [US]) when I submitted my attendance preferences to conference organizer Collaborative Product Development Associates (CPDA). Looking at the agenda, I’m convinced that the two-day event is well structured to cover critical issues in the product lifecycle management (PLM) field and to apprehend the future

conference call transcription   Read More

As the Economy Rebounds, Will Your Organization Be Ready for New and Increasing Demand? A Summary of the 2009 APICS Conference


Companies can get the latest on supply chain management trends—from inventory management, forecasting, and sales and operations planning—at the annual APICS Conference and Expo’s seminars and presentations. A summary of the 2009 expo explains what you might have missed.

conference call transcription   Read More

Call Center Buyer’s Guide for Small and Midsized Businesses


If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

conference call transcription   Read More

KronosWorks 2013: The World's Leading Workforce Information Exchange


This year’s Kronos user conference took place in Orlando, Florida, and confirmed that Kronos remains a very competitive vendor in the workforce management (WFM) area of the human capital management (HCM) market, reporting a double-digit—10 percent—growth in revenue for 2013. The conference attendance counted around 1,700 participants to whom

conference call transcription   Read More