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FinancialForce Accounting Summer ’12 Bridges Salesforce Service Cloud and Accounting
FinancialForce Accounting Summer ’12 is launched just in time for the Dreamforce 2012 conference. FinancialForce Accounting has been extended to work with

conference call transcripts  for the Dreamforce 2012 conference. FinancialForce Accounting has been extended to work with Salesforce Service Cloud (previously it worked with Salesforce Sales Cloud only). This integration is expected to eliminate the proverbial gap between customer service and finance functions and to turn the customer service center (call center) from a cost center to a profit center. Why? Because customer service departments are absorbing ever-more customer interactions, creating the need for a broader, deeper view Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » conference call transcripts


ClickSoftware and NetSuite Partner for Cloud Field Service
One of the major themes at the recently held SuiteWorld 2013 conference was that NetSuite has been aggressively building a cloud partner ecosystem, the Autodesk

conference call transcripts  recently held SuiteWorld 2013 conference was that NetSuite has been aggressively building a cloud partner ecosystem, the Autodesk alliance being one resounding example. During the conference, automated mobile workforce management (WFM) and optimization solutions provider ClickSoftware Technologies announced that it has partnered with NetSuite to build the ClickSoftware SuiteApp  using NetSuite's SuiteCloud Computing Platform . SuiteCloud is a set of cloud-based products, development tools, and services Read More
Best Phone Systems for a Successful Call Center
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs

conference call transcripts  Phone Systems for a Successful Call Center The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness. Read More
Fonolo
Fonolo offers a call center solution to ensure a satisfying customer experience from a support perspective. The solution offers smart dialing and scheduled call

conference call transcripts  Fonolo offers a call center solution to ensure a satisfying customer experience from a support perspective. The solution offers smart dialing and scheduled call-backs, as well as multichannel support. Read More
Enterprise Resource Planning Systems Audio Conference
This is a transcript of an audio conference on Enterprise Resource Planning Systems presented by TechnologyEvaluation.Com. The presentation used the TEC

conference call transcripts  Resource Planning Systems Audio Conference Introduction This is a transcript of an audio conference on Enterprise Resource Planning System Evaluation & Selection conducted on June 14, 2000. Good morning everyone, my name is Predrag Jakovljevic (alias PJ) and I head-up the Enterprise Resource Planning (ERP) research area for TechnologyEvaluation.Com. Today we are going to demonstrate a proven, best of breed methodology for evaluating and selecting an ERP system. During the presentation, we will use Read More
Last Call - 12th Vendor Shootout for ERP - Dallas, TX: 12-13 Oct 2011
The 12th Vendor Shootout for ERP. Dallas, Texas, USA. October 12-13, 2011. Dallas Marriott Quorum. Manufacturers and distributors:There are only a ...

conference call transcripts  Call - 12th Vendor Shootout for ERP - Dallas, TX: 12-13 Oct 2011 Last Call - 12th Vendor Shootout for ERP - Dallas, TX: 12-13 Oct 2011 Last call—only a few spaces left! The 12th Vendor Shootout for ERP Dallas, Texas, USA October 12-13, 2011 Dallas Marriott Quorum Manufacturers and distributors: There are only a few spaces remaining for the 12th Vendor Shootout™ for ERP. Save time, money, and weeks of engagement by seeing eight leading ERP vendors demonstrate their cutting-edge ERP systems under Read More
SAP - A Humble Giant From The Reality Land? Part 1: Alliances
During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. Expanding outside its

conference call transcripts  company-sponsored, wireless-enabled e-business conference in the world. Commerce One Partnership  Its, now proverbial partnership with Commerce One (NYSE: CMRC) is even stronger. In June SAP invested an extra $225 million in Commerce One, bringing its stake to 20%. The deal is scheduled to go through before the end of August. The agreement also includes SAP gaining the right to buy a limited amount of additional shares of Commerce One common stock in the future and the right to have representation on Read More
Science, Data, and Social at Heart of New IBM Smarter Workforce/Kenexa Talent Suite
During the IBM Connect 2014 conference, which took place recently in Orlando, Florida, IBM launched its Smarter Workforce program, combining the HCM abilities

conference call transcripts  was previewed at the conference and presented as a research endeavor that contributes to the Smarter Workforce future strategy. Around 342 CHROs across the world were interviewed about talent management and social collaboration capabilities, as well as their use of external and internal partners. The survey results  show  that the potential of workforce analytics and social capabilities are not fully exploited by organizations as part of their overall approach to talent and workforce management: Over Read More
IFS Doubles Down on Mobile Apps
During the IFS World Conference 2013 in Barcelona, IFS presented a number of new mobile solutions, ranging from field service management to smartphone

conference call transcripts  During the IFS World Conference 2013 in Barcelona, IFS presented a  number of new mobile solutions , ranging from field service management to smartphone applications for office workers. The product investments are part of the company’s push to leas the enterprise mobility space. Building on its  first wave of smartphone apps  and the  launch of the IFS Touch Apps Partner Program  (both announced at IFS World Conference 2012 ), IFS recently presented a number of new applications in the  IFS Touch A Read More
2011 HR Technology Conference & Expo (Day 2): What Happens in Vegas Shouldn’t Have to Stay in Vegas
Day two of the 2011 HR Technology Conference @ Expo was an 8-hour marathon of talking with software vendors and attending various conference learning sessions

conference call transcripts  HR Technology Conference & Expo (Day 2): What Happens in Vegas Shouldn’t Have to Stay in Vegas Day two of the 2011 HR Technology Conference & Expo was an 8-hour marathon of talking with software vendors and attending various conference learning sessions. Here’s a brief look: Naomi Bloom (Managing Partner at Bloom and Wallace ) and Jason Averbook (Co-Founder & CEO of Knowledge Infusion ) kicked off the day with The Great Technology Debate on the topic of HR technology—what we’re seeing and Read More
PLM Road Map 2009: What to Expect?
I went through the agenda of the PLM Road Map 2009 (September 22 and 23, in Detroit, Michigan [US]) when I submitted my attendance preferences to conference

conference call transcripts  my attendance preferences to conference organizer Collaborative Product Development Associates (CPDA). Looking at the agenda, I’m convinced that the two-day event is well structured to cover critical issues in the product lifecycle management (PLM) field and to apprehend the future of PLM. Below are what look to me like the conference highlights: The Future of the North American Automotive Industry There’s no other place better than Detroit for this topic. I can imagine that instead of talking about Read More
Teradata 2013 Partners Conference: Interview with Dan Graham, General Manager for Enterprise Systems, Teradata
BI Analyst Jorge Garcia interviews Dan Graham, General Manager for Enterprise Systems at Teradata, live on the show floor at the 2013 Teradata Partners

conference call transcripts  2013 Partners Conference: Interview with Dan Graham, General Manager for Enterprise Systems, Teradata BI Analyst Jorge Garcia interviews Dan Graham, General Manager for Enterprise Systems at Teradata, live on the show floor at the 2013 Teradata Partners Conference. Listen and find out how the Aster 6 SNAP framework handles data types that don’t fit easily into rows and columns, how having a JSON data type in the data warehouse helps companies deal with the internet of things, and why for a Read More
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

conference call transcripts  Center Buyer’s Guide Call Center Buyer's Guide If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Inside CRM is an industry leader in research and education for marketing and sales professionals. By being an independent third-party analyst community, Inside CRM is a trusted source for SMB and enterprise companies, buyers, and influencers alike. Source : Inside CRM Resources Related to Customer Relationship Management (CRM) : Read More
The 2006 ECM West Conference: A Trial from AIIM
The Association for Information and Image Management recently held a conference to educate organizations on the latest content and information management

conference call transcripts  content management (ECM) West conference this year in San Jose, California (US) to educate organizations on the latest technologies in content and information management and to provide a forum where vendors and peers can interact. This conference is a trial for AIIM, as in previous years the association organized two major trade shows—one on the east coast of the US and one in Europe, but never on the west coast of the US. AIIM established an agenda aimed to encourage both niche and major vendors alike Read More
Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with

conference call transcripts  Customer Service: The Call Center as Corporate Information Hub At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st Read More

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