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IFS Extends Global Agreement with Saab AB
The IFS agreement with Saab demonstrates that IFS isn’t just a midmarket vendor. IFS has promoted its ability to support the midmarket so well that many

construction customer agreement  and defense, engineering and construction, and other complex verticals can’t just buy a solution based on the brand name and then hope it fits their business. Such poorly considered decisions can lead to enormous customization projects or, in some cases, so-called shelfware. IFS has chosen to specialize in these and other more complex industries. And it is making a name for itself because its customers have recognized that IFS Applications is the best fit for their business, not for their ego. Saab is Read More

ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » construction customer agreement


Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part I)
One renowned vendor seems to have contributed to the 2007 holiday shopping season. That would be Irvine, California, the United States (US)-based Epicor

construction customer agreement  accountancy, architectural, engineering and construction, commercial research, not-for-profit (NFP) organizations, software and computer services, professional services and management consulting. The representative product here is Epicor for Service Enterprises [ evaluate this product ]; and Last but not least, Epicor has long provided solutions tailored for the hospitality and entertainment industries. The company’s hospitality solutions, designed for food service, hotel, sports and recreation, and Read More
Siemens to Rule the Plant via Kineo, VRcontext, and LMS Acquisitions
Siemens’s Industry Automation division, which includes Siemens PLM Software, continues with its strategy of offering manufacturing organizations virtually

construction customer agreement  the shipbuilding and plant construction industries . VRContext has immediate value to Siemens COMOS Plant Engineering and Operations solutions in process manufacturing industries, where remote training provides lots of value, as real-life situations provide too harsh environments for training humans. So the VRContext solution will be housed in the COMOS group upon closing of the acquisition, but I would expect it to be expanded to other Siemens PLM industry solutions, particularly in light of the Read More
PeopleSoft Gathers Manufacturing and SCM Wherewithal Part Two: Market Impact
The PeopleSoft-J.D. Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and the need to be bigger within shrinking

construction customer agreement  solutions in real estate, construction, and enterprise asset management are products PeopleSoft had hardly ever offered before the merger. On the other hand, in addition to the non-manufacturing and SCM areas like enterprise service automation (ESA), human capital management (HCM), financial management, and enterprise performance management (EPM)/business intelligence (BI), the PeopleSoft product that will fill certain J.D. Edwards' gaps the most are PeopleSoft Supplier Relationship Management (SRM) and Read More
Deltek Remains the Master of Its Selected Few Domains Part Three: Company Background and Market Strategy
Deltek's founders have managed the company with great success by expanding client focus into the commercial sector during the late 1980s. In 1991, Deltek began

construction customer agreement  for architectural, engineering and construction companies. Shortly thereafter, Deltek reached an original equipment manufacturer (OEM) agreement with Necho Systems, Inc. to add that vendor's travel expense automation system to the Deltek front office product suite. Both of these areas are fundamental pieces in Deltek's overall product strategy. Deltek is currently developing its own expense management system with the beta release slated for mid-2004. Accordingly, it will be terminating its OEM agreement Read More
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

construction customer agreement  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More
The Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine
Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven

construction customer agreement  Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

construction customer agreement  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More
Five Steps to Improving Business Performance Through Customer Intimacy
Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be

construction customer agreement  Steps to Improving Business Performance Through Customer Intimacy Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be implemented at your organization in five practical steps. Read More
Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

construction customer agreement  the Power of Social Networks to Customer Relationship Management The era of managing your customer with a traditional customer relationship management (CRM) process is rapidly coming to an end. CRM is undergoing a revolutionary transformation, changing from a customer management model to one of customer engagement, and Web 2.0 technology is at the heart of this change. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates rather than simply targets, giving them the Read More
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

construction customer agreement  centric CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More
I Love Customers—How Customer-centricity Drives Bottom Line Benefits
More choices. More flexibility. Fewer hassles. The core tenets of fostering a relationship between the customer and your brand have not changed. It’s all

construction customer agreement  Love Customers—How Customer-centricity Drives Bottom Line Benefits More choices. More flexibility. Fewer hassles. The core tenets of fostering a relationship between the customer and your brand have not changed. It’s all about the experience. Whether ordering a soda at the drug store counter in 1944 or buying a soda from an interactive vending machine in 2014, the experience is what keeps customers coming back for more. Read More
The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are

construction customer agreement  Customer as a Strategic Asset Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

construction customer agreement  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

construction customer agreement  Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More

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