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Abstract: In the wake of the subprime meltdown, many financial services
firms are coping with huge write-downs and high market volatility by cutting staff and budgets. But even in uncertain times, smart financial
firms can find ways to grow. Learn how you can use customer-centric strategies and customer relationship management (CRM) tools to maximize the value and loyalty of your client base and gain insight into new opportunities.
PubDate: 12/29/2008 12:23:00 PM
Abstract: For advocacy firms, safeguarding client information is of paramount importance. One key concern for these law firms is the presence of vulnerabilities in their networks due to the general lack of user awareness in information security issues. While there are a number of solutions on the market to combat threats, MicroWorld’s suite of security solutions provide highly advanced protection that businesses can rely on.
Abstract: Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)—achieving results and return on investment along the way—there are still many firms that have yet to fully automate their key business processes or integrate their knowledge base.
Abstract: A survey of professional services firms shows a serious disconnect between the desired operational state of the firms and their current ability to achieve that state. But firms are recognizing that automating resource planning and management, including human or talent resources, is crucial to continued success. Learn more about how to improve the management of your talent inventory to improve service-line profitability.
Abstract: Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.
Abstract: CharityMall.com and 4Charity.com are two firms that hope to survive in e-Commerce by giving one hundred percent of affiliate commissions to charity.
Abstract: Although glitch-plagued software implementations are nothing new, the growing number of brand-name firms reporting big troubles with their multimillion-dollar projects is starting to look like a Who's Who of the Fortune 500.
Abstract: For many firms, continually moving people to new projects under different leaders is the only possible way to operate. The formal boss on the org chart may only rarely get a chance to observe employees in work situations. This isn’t normally a problem; direction is provided by whoever is leading the project. Where it is a problem is when it comes to performance appraisal—there is no one person who can do that appraisal.
Abstract: A smaller budget, a smaller staff—managing a small company isn’t easy. And managing for growth only multiplies the challenges. Hard work is essential, but for sustainable growth, careful planning, specialized expertise, and technology support are also necessary. That’s why managers of smaller firms aiming at expansion need to remember some essential guidelines before it’s too late to turn back.
Abstract: The lifeblood by which executives in professional services organizations (PSO) manage their businesses has traditionally centered on the concept of realization, measured through metrics. Predictive Service Execution enables firms to deliver consistent and timely services while maximizing cash flow, engagement profitability, and customer satisfaction.
Abstract: Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction 5 reinforces Interface Software's customer relationship management offering in response to its customer requirements and work processes. Interface Software targets particularly accountants, financial services, law firms, and management consultants.
Abstract: The desire for improved visibility, tracking, etc. stands out as a critical issue to global firms. Most firms don't know how to get started. But as the cultural knowledge begins to spread, training comes on-line, and success stories start to get out.
Abstract: This white paper highlights key challenges facing the professional services industry, and discusses how the 2007 Microsoft® Office system can help professional services firms enhance business performance by maximizing employee contributions. It also offers examples of firms realizing business impact from their early use of the 2007 Office system, which provides innovative and powerful enterprise-scale capabilities that extend far beyond improving personal productivity.
Abstract: As the banking industry goes global, the need to be available 24/7, increased demands for customer service, and reduced budgets have introduced new pressures to small to medium banking firms. And with the ongoing challenges of regulatory compliance, firms need financial services software that can reduce the risk of noncompliance while addressing the scale of their operations. Find out how an integrated solution can help.
Abstract: Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions, syndicate partners, and other contacts, the right CRM system enables capital-markets firms to share intelligence, coordinate activities, and derive advantage from an integrated body of corporate knowledge and relationships.
Abstract: Two vendors of enterprise resource planning (ERP) software for midsize companies, Epicor Software Corporation and QAD Inc., are gearing up to deliver new e-commerce applications.
Abstract: Do you use real customer profiles and statistics to drive marketing efforts, or real employee data for salary or benefit analysis? While these activities are critical to success, they can put you at risk for a data breach. But with a data security system, you can maintain the data’s original properties, while giving clearance for key business activities to proceed. Learn how to assure your sensitive data is protected.
Abstract: The Sarbanes-Oxley Act (SOX) requires publicly traded firms to demonstrate that their accounting and reporting practices are in compliance with regulatory standards. Section 404 of SOX addresses the concept and practice of segregation of duties—a key aspect of this legislation, and the focus of this article.
Abstract: Lean manufacturing constructs have been incorporated into the Microsoft Dynamics AX package, enabling firms to support lean and traditional manufacturing practices in a single system. This primer covers the constructs for supporting many of the variations in lean practices.