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Software Functionality Revealed in Detail
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 contact center implementation methodology


On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

contact center implementation methodology  as a Service | Contact Software as a Service | Define SaaS | Delivering Software as a Service | Enterprise Software as a Service | Examples of Software as a Service | Financial SaaS | How to Price Software as a Service | How to Sell Software as a Service | on Demand Software as a Service | Run Software as a Service | Software as a Service Accounting | Software as a Service Benefits | Software as a Service History | Software as a Service Ideas | Software as a Service Implementation | Software as a Service

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » contact center implementation methodology

PowerCerv Finally Overpowered By The '02 Hurricane Season Part 2: Strengths and User Recommendations


Although ASA seems to have obtained an intriguing complementary product offering and a modest client base for almost next-to-nothing cost, it has to quickly articulate a clear and assuring message to the market that it can and will execute a strategy for enhancing PowerCerv product lines for a foreseeable future.

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Data Center Projects: Project Management


In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

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Introducing TEC's Software Selection Portal


Get your software selection portal free trial today.

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A Tectonic Shift in Communications Customer Life Cycle Management


Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

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The Building Blocks for an Effective Business Intelligence Implementation


Simply automating business transactions, as part of an enterprise resource planning (ERP) implementation, doesn’t provide a measurable return on investment. The real value comes from a meaningful use of the data the ERP system generates. Find out how using business intelligence functionality can help you enhance visibility into ERP system activity and improve reporting needs with business dashboards and portals.

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CRM Testing Throughout Implementation


In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance testing involves three basic flavors: user acceptance, operational acceptance, and contractual acceptance. While it is not the only step involved when implementing a CRM system, testing is a fundamental way of finding information and will help you judge a system’s returns and pitfalls.

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Infor Delivers Implementation Accelerator for Automotive Suppliers


Infor has announced the general availability of the Infor Implementation Accelerator for Automotive Suppliers. Customers are now able to use the Infor Implementation Accelerator with Infor CloudSuite Automotive or deploy it with Infor LN, an enterprise resource planning (ERP) solution for complex manufacturing and optimized for distributed global operations applications.

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Cloud VoIP Contact Center Buyer’s Guide


Contact centers benefit any company whose employees spend a lot of time talking with customers on the phone, whether through incoming sales or service calls or through outgoing sales calls; therefore, this helps companies deal with large numbers of customers more effectively. Until cloud voice over Internet protocol (VoIP) came along, contact centers were available only to the largest companies with hundreds of agents. Now the same capabilities are available to companies of every size.

This buyer's guide assesses six cloud contact center VoIP providers that offer significant contact center capabilities and features. If you're looking to run a formal or de facto call center, you will likely find one among these that will fit your needs.

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Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

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Lessons from ERP Implementation Failures: Hear from the Experts


It’s the software industry’s dirty little secret. Over 65 percent of software implementations fail—wasting untold amounts of time, money, and resources. Learn from a panel of experts how to make sure your company doesn’t suffer these kinds of losses. Of course, making the right ERP selection goes a long way in avoiding major implementation pitfalls. That’s why Lessons from ERP Implementation Failures gives you the right approach to finding an ERP system that meets your company’s special needs. Learn the lessons of ERP implementation failures—and get a plan for successful ERP selection—all from the experts who have been there.

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