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Abstract:
IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies
to manage data on IBM S/390 enterprise servers. The proposed solution is a new Candle Corporation product with a GUI front-end
that can track message flow, queue times, and other met (...)
Excerpt related to
contact center p l sample:
IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies
to manage data on IBM S/...
Published:
2000-10-11
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Abstract:
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities,
reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center
phone systems in order to help phone system buy (...)
Excerpt related to
contact center p l sample:
Best Phone Systems for a Successful Call Center. ... Download <strong>Best Phone Systems
for a Successful Call Center</strong>. Comments: ...
Published:
2010-09-21
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Abstract:
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity.
To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined
with utility-based computing architectures, (...)
Excerpt related to
contact center p l sample:
Data Center Automation. ... To replace the costly and inefficient human aspect of managing
the data center, IT departments must adopt DCA solutions. ...
Published:
2010-03-11
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Abstract:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
Excerpt related to
contact center p l sample:
How to Define Your Next Generation Contact Center Strategies. ... Download
<strong>How to Define Your Next Generation Contact Center Strategies</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
contact center p l sample:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such
practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server
technologies that drive up power and cooling demands, you m (...)
Excerpt related to
contact center p l sample:
Monitoring Physical Threats in the Data Center. ... Monitoring equipment isn’t enough—learn
how to better manage your data center. ...
Published:
2010-03-11
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Abstract:
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC).
A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for
application performance management. Learn how to migrat (...)
Excerpt related to
contact center p l sample:
The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC.
Source: NetQoS. Document ...
Published:
2010-03-11
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Abstract:
As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such
as the inflexibility caused by operating systems, applications, and associated data, which are bound to the hardware they
are installed on. Discover eight ways to optimize the infra (...)
Excerpt related to
contact center p l sample:
8 Solutions Designed to Optimize the Data Center. ... Download <strong>8 Solutions
Designed to Optimize the Data Center</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have
made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers
combat these problems. Learn about the factors that a (...)
Excerpt related to
contact center p l sample:
A Pragmatic Approach to Server and Data Center Consolidation. ... Download <strong>A
Pragmatic Approach to Server and Data Center Consolidation</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain
a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate
view of how well your company is treating your cus (...)
Excerpt related to
contact center p l sample:
Zero Contact Resolution: How to Keep Customers and Build Great Brands. Source: RightNow Technologies. Document
Type: White Paper Description ...
Published:
2010-03-11
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Abstract:
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through
later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be
eliminated by viewing system planning as a data flow (...)
Excerpt related to
contact center p l sample:
Data Center Projects: System Planning. Source ... design. Learn more. Download <strong>Data
Center Projects: System Planning</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications
that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be
hampering your service levels, to one that can ma (...)
Excerpt related to
contact center p l sample:
Data Center Best Practices: Optimizing Service Infrastructure through OS Portability. Source: PlateSpin Ltd.
Document Type: White ...
Published:
2010-03-11
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Abstract:
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more
apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics
is a critical function in leading this change. Find (...)
Excerpt related to
contact center p l sample:
Contact Optimization for Direct Marketers. Source ... experience. Download <strong>Contact
Optimization for Direct Marketers</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments.
Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions
based on timely administration, maintenance, and reporting (...)
Excerpt related to
contact center p l sample:
Turn Your Call Center into a Strategic Asset. ... Learn how new technologies can help you
improve your call center and reduce costs without losing customers. ...
Published:
2010-03-11
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Abstract:
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although
India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call
center—while taking quality, political climate, and cost (...)
Excerpt related to
contact center p l sample:
Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case. Source: 24-7 INtouch. Document
Type: White Paper ...
Published:
2010-03-11
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Abstract:
Data centers are squeezed by a variety of pressures, such as power consumption, heating, ventilating, and air conditioning
(HVAC) requirements, new servers, human error, patching, asset tracking, and more. On top of this, you have to keep up with
dynamically changing business requirements. One of the key (...)
Excerpt related to
contact center p l sample:
Automation for the New Data Center. Source ... virtualization. Download <strong>Automation
for the New Data Center</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically
dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to
manage, and has better customer service. Learn (...)
Excerpt related to
contact center p l sample:
... Unifying these geographically dispersed and discrete contact centers creates a single,
virtual contact center operation that is more efficient, easier to manage ...
Published:
2010-03-11
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Abstract:
Automate to Optimize : The Foundation for Data Center Efficiency. Find Solutions and Other Applications for Your Decision
Related to Data Center Efficiency. IT administrators need to simplify both complex and routine tasks to deliver increasing
value with limited resources. Data center automation can help (...)
Excerpt related to
contact center p l sample:
... by running IT at higher eficiency rates and containing overall data center footprints
... For more information, contact Tidal Software at 1-877-55-TIDAL or visit www ...
Published:
2010-03-11
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Abstract:
Many large companies don’t realize the pains network administrators take to maximize real estate in the data center. The
keyboard/video/mouse (KVM) switch can help by enabling IT pros to effectively manage the continual expansion of data centers.
Learn how organizations of all sizes can optimize their (...)
Excerpt related to
contact center p l sample:
Reclaiming Data Center Real Estate Using KVM and Remote Management Technologies. Source: ATEN Technology.
Document Type: White Paper ...
Published:
2010-03-11
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Abstract:
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides.
In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD)
over the next two years to serve the growing demand. F (...)
Excerpt related to
contact center p l sample:
The Benefits of Call Center Outsourcing. Source ... where? Download <strong>The Benefits
of Call Center Outsourcing</strong>. Comments: ...
Published:
2010-03-11