Home
 > search far

Featured Documents related to »  contact center rfi rfp


TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare

contact center rfi rfp  at http://pos.technologyevaluation.com/press . Contact Lynne Brash, Coordinator, Media Relations Technology Evaluation Centers (TEC), 740 St. Maurice, 4th floor, Montreal , Quebec Canada H3C 1L5 Read More...

New Software Comparison Capabilities: Recruitment and Staffing Software
Over the past few months, we have built TEC’s Human Capital Management (HCM) Evaluation Center with a comprehensive set of features and functions, allowing our

contact center rfi rfp  TEC’s end-user community, please contact me for a briefing. If your product is a good fit, I’ll provide you with a request for information (RFI) questionnaire that allows you to detail your product’s level of support for specific functionalities within the area of recruitment and staffing. Once you’ve completed this RFI, you will have a dedicated page in TEC’s Vendor Showcase and will be included in potentially thousands of software evaluations that are conducted each year using TEC’s Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » contact center rfi rfp


TEC's Talent Management Research Model-What End Users Need to Know
Over the past few months, analysts at Technology Evaluation Centers (TEC) have been working on a new research space for talent management. I’m happy to announce

contact center rfi rfp  Software Selection Services , contact us today for a free consultation. If you are a vendor whose product(s) falls under TEC’s new talent management research area and are interested in having a product briefing, completing our RFI, and getting listed in our vendor directory, please contact us . Read More...
Looking for Oil and Gas ERP Software? Check Out TEC’s Newest Evaluation Center
TEC's research model of oil and gas ERP systems is now live. This means you can research and compare ERP solutions for the oil and gas industry at TEC's Oil and

contact center rfi rfp  our vendor directory, please contact us . Read More...
Technology Evaluation Centers (TEC) launches its ERP for Services Evaluation Center
In response to its global demand from IT decision makers in service industries, software evaluation firm Technology Evaluation Centers (TEC) has launched its

contact center rfi rfp  collaboration. For more information contact: Jessica Zylberberg, Media Relations TECHNOLOGY EVALUATION CENTERS (TEC) (514) 954-3665 ext. 394 740 St. Maurice, 4th floor Montreal, Quebec, H3C 1L5, Canada media@technologyevaluation.com Read More...
Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

contact center rfi rfp  Center (CIC) for the contact center provides a series of interaction management tools, including multi-channel interactive voice response (IVR) for calls and emails through a built-in customization tool that facilitates the creation of scripts across channels. The solution accommodates complex IVR menu-scripts that have a large number of options and branching. CIC offers support for voice, e-mail, fax, online forms and chat, as well as SMS and social media communication. With CIC, call centers can Read More...
Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

contact center rfi rfp  Improving Performance in Your Contact Center Best Practices for Improving Performance in Your Contact Center Your contact center is your front line for customer service and satisfaction. But is it running at peak performance—keeping your customers happy and building solid, loyal relationships? Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contact Center . You'll learn how to manage your contact center Read More...
Monitoring Physical Threats in the Data Center
Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with

contact center rfi rfp  Physical Threats in the Data Center Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center. Read More...
Classification of Data Center Infrastructure Management (DCIM) Tools
Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are

contact center rfi rfp  of Data Center Infrastructure Management (DCIM) Tools Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are necessary and which are optional for secure and efficient data center operation. This paper divides the realm of data center management tools into four distinct subsets and compares the primary and secondary functions of key subsystems within these subsets. With a classification Read More...
Candle Releases New Command Center App for IBM MQSI 2
IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies to manage data on IBM S/390 enterprise

contact center rfi rfp  Releases New Command Center App for IBM MQSI 2 Candle Releases New Command Center App for IBM MQSI 2 M. Reed - October 11, 2000 Event Summary Candle Corporation, an independent software company specializing in fast, flexible e-business solutions, today announced the release of Candle Command Center (CCC) for MQSeries Integrator (MQSI) V2, IBM's messaging technology for enterprise application integration. The new solution helps eliminate system downtime and increase productivity for MQSI by tracking Read More...
Benefits of a Virtualized Data Center
The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production

contact center rfi rfp  of a Virtualized Data Center The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production systems. On the other end of the spectrum, virtual utility hosts and cloud computing vendors are springing up to cost-effectively support smaller companies, showing benefit for those that require only a single server. Everyone is virtualizing, but why? Find out. Read More...
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

contact center rfi rfp  reliance by organizations on contact center operations - volumes have greatly increased, compounding management and planning issues. To achieve targeted performance levels, IC agents must have the right skills and the right information at hand. This requires IC operations that are well integrated with those of the organization at large - with visibility into operations by managers throughout the enterprise, and by IC managers specifically into key sales, marketing, and service programs. For example, IC Read More...
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen

contact center rfi rfp  Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction Read More...
Economizer Modes of Data Center Cooling Systems
In certain climates, some cooling systems can save over 70% in annual cooling energy costs by operating in economizer mode, corresponding to over 15% reduction

contact center rfi rfp  Modes of Data Center Cooling Systems In certain climates, some cooling systems can save over 70% in annual cooling energy costs by operating in economizer mode, corresponding to over 15% reduction in annualized Power Usage Effectiveness (PUE). However, there are at least 17 different types of economizer modes with imprecise industry definitions, making it difficult to compare, select, or specify them. This paper provides terminology and definitions for the various types of economizer modes and Read More...
Tis The Season for Call Center Fraud
To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although

contact center rfi rfp  The Season for Call Center Fraud To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others