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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 contact center solutions


Hosted Contact Center Solutions Comparison Guide
Hosted contact centers are viable options for small to midsize businesses wanting enterprise functionality, lower up-front costs, and ease of use.This

contact center solutions  Contact Center Solutions Comparison Guide Hosted contact centers are viable options for small to midsize businesses wanting enterprise functionality, lower up-front costs, and ease of use. This comparison guide lists the top 10 providers and highlights key features to look for when considering a hosted solution for your business call center.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » contact center solutions

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services


Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.

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New Software Evaluation Center from Technology Evaluation Centers (TEC) Helps Small Businesses Find Solutions for Growth


To remain competitive and to foster growth in today’s aggressive marketplace, small businesses and even microbusinesses would greatly benefit from ERP-like software, or at least a company-wide business management solution. TEC's self-serve tool can help small businesses find and select the right software.

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ECi Software Solutions


ECi Software Solutions provides vertically oriented business management and e-commerce systems software for growing and mid-size companies. A member of the Inc. 5000, ECi has specialized in software solutions for global microniche vertical businesses for more than 30 years. The company's software is designed for manufacturing operations throughout the world, as well as dealers and distributors in industries such as office equipment, office supplies, contract office furniture, business equipment, lumber and building materials, hardware, and janitorial/sanitation supplies. Through strategic partnerships, ECi is able to offer its customers solutions for sales data management, credit processing, variable data printing and property-loss prevention. ECi is privately held and headquartered in Fort Worth, Texas (US). Its US offices are located in Texas, California, Indiana, Missouri, Tennessee, Virginia, and Wisconsin. ECi's Global offices are located in Canada, Australia, the UK, and the Netherlands.

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EAM Solutions, LLC


EAM Solutions, LLC is an Infor-Certified Professional Services Provider & Infor Gold Channel Partner dedicated to implementing Infor EAM (Enterprise Asset Management) software and associated products. With over a decade of experience, our Consultants provide project planning, installation, training, business intelligence, system integration and business re-engineering support to ensure your asset management needs are met.

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Suncoast Solutions


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Calibra Solutions


Calibra Solutions Limited has recognised the business challenges that are associated with the new economic frontier of Caribbean countries and the global community and has taken the initiative to provide specialized information technology solutions that will address their varying needs. The determination of which solutions are relevant have been influenced by research findings indicating that the success of strategic business initiatives often depends on the identification, development, and ongoing management of work skills and professional expertise, leading to accelerated achievement of strategic objectives.

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Aderant Solutions Guide


Aderant serves the legal and professional services industry with innovative solutions that are helping firms of all sizes worldwide meet client demands. Read this solutions guide for an overview of Aderant's solutions.

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JOVACO Solutions Inc.


JOVACO provides integrated financial management and project accounting solutions to professional services organizations. JOVACO offers tools for project cost control, billing, time and expense entry, estimating, budgeting, procurement, and other professional services firm activities. These tools are available within the JOVACO Project Control Suite, which features integration to Microsoft Dynamics GP. Founded in 1983, JOVACO has been implementing project-based enterprise resource planning (ERP) solutions in professional services firms since 1987. JOVACO is a Microsoft Gold Certified Partner, and has also received Microsoft's Impact Award for the largest number of new customers. JOVACO is headquartered in Montreal, Quebec (Canada).

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