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摘要:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
相关的摘录
contact center technology:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
发表于:
2010-03-11
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摘要:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
相关的摘录
contact center technology:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
发表于:
2010-03-11
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摘要:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
相关的摘录
contact center technology:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
发表于:
2010-03-11
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摘要:
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to
customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience.
This paper discusses a comprehensive solution that p (...)
相关的摘录
contact center technology:
... Paper Description: Contact center solutions are often rigid and hardware
based, making it difficult and expensive to respond effectively to customer needs. ...
发表于:
2011-03-15
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摘要:
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance
in Your Contac... (...)
相关的摘录
contact center technology:
... You'll learn how to manage your contact center resources—your people
and the technology that supports them—to deliver a superior customer response. ...
发表于:
2011-07-26
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摘要:
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving
Performance in Your Conta... (...)
相关的摘录
contact center technology:
... for Improving Performance in Your Contact Center. In this Focus executive
brief, three experts show you how the right mix of people and technology can help ...
发表于:
2011-06-07
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摘要:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
相关的摘录
contact center technology:
How to Define Your Next Generation Contact Center Strategies. ... Download
<strong>How to Define Your Next Generation Contact Center Strategies</strong>.
Comments: ...
发表于:
2010-03-11
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摘要:
Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling
costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process
using a technology-enabled closed-loop coaching framewo (...)
相关的摘录
contact center technology:
Document Type: White Paper Description: Contact center managers are expected to ...
to implement a performance management process using a technology-enabled closed ...
发表于:
2010-03-11
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摘要:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
相关的摘录
contact center technology:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
发表于:
2010-03-11
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摘要:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
相关的摘录
contact center technology:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
发表于:
2012-01-12
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摘要:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
相关的摘录
contact center technology:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
发表于:
2005-08-03
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摘要:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
相关的摘录
contact center technology:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
发表于:
2010-03-11
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摘要:
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for
Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with
Nortel expecting losses in the order of US$19.2 billion, Cl (...)
相关的摘录
contact center technology:
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for
Clarify Inc., a leader i...
发表于:
2001-07-26
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相关的摘录
contact center technology:
... flows and changes are then orchestrated automatically across people and technology.
... unifying and adapting customer journeys across the contact center,
web site ...
发表于:
2011-06-20
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摘要:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since
left the market. (...)
相关的摘录
contact center technology:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, where...
发表于:
2008-08-20
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摘要:
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed,
the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according
to numerous industry analysts, a staggering 55 to (...)
相关的摘录
contact center technology:
Document Type: White Paper Description: Implementing technology without the ... percent
of customer relationship management (CRM) and contact center projects fail ...
发表于:
2010-03-11
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摘要:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
相关的摘录
contact center technology:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
发表于:
2009-09-04
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摘要:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
相关的摘录
contact center technology:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
发表于:
2010-02-05
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摘要:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
相关的摘录
contact center technology:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
发表于:
2010-03-11
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摘要:
A major consulting firm recently unveiled an E-Procurement selection tool that helps its clients select technologies that
enable their business objectives. The tool combines the consulting firm’s knowledge of various E-Procurement solutions with
TEC’s decision support technologies. (...)
相关的摘录
contact center technology:
... Selection in Your Organization Please Contact: sales@technologyevaluation ...
tool was developed in conjunction with the Technology Evaluation Center (TEC ...
发表于:
2002-07-22